Shared Flashcard Set

Details

MGMT Test 1 Dr Pepper
Chapters 1-4
47
Management
Undergraduate 3
09/25/2012

Additional Management Flashcards

 


 

Cards

Term
Competitiveness
Definition
The ability for a company to gain and maintain a market share in its industy
Term
Human Resource Management (HRM)
Definition
Policies, practices and systems that influence employees behavior attitudes and performance
Term
Shared Service model
Definition
Way to organize HR that includes centers of expertise, service centers and business partners. (Starbucks)
Term
Self Service
Definition
Giving employees online acces to HR info
Term
Outsourcing
Definition
Having another company come in and provide HR services
Term
HR or workforce analytics
Definition
The practice of using data from HR databases and other date sources to make evidence based human resource decisions
Term
Sustainability
Definition
The ability of a company to survive in a dynamic competitive environment. How to make profit without sacrificing the resources of 1 employees 2 community 3 environment.
Term
Intangible assets
Definition
human capital, customer capital, social capital and intellectual capital
Term
Knowledge Workers
Definition
Employees who own the intellectual skills to help a company produce a product or service. They often know alot about the customer and what the customers want from the product/company.
Term
Psychological Contract
Definition
Expectations of what employees will give the company and what they will receive in return for their services
Term
Alternative work arrangements
Definition
Independent contractors, on call workers, temporary workers and contract company workers who are not employed full time
Term
Balanced Scorecard
Definition
Means of performance measurement, looks at company from the internal, external, customer, employee and shareholders perspectives.
Term
Total Quality Management (TQM)
Definition
a cooperative form of doing business that relies on the talents and capabilities of both labor and management to continually improve quality and productivity
Term
Six sigma process
Definition
system of measuring, analyzing, improving and controlling processes once they meet quality standards.
Term
External Labor force
Definition
people outside the firm who are actively seeking employment
Term
Offshoring
Definition
exporting jobs to less developed countries
Term
Onshoring
Definition
exporting jobs to the rural parts of the US
Term
High performance work systems
Definition
systems that maximize the fit between the companies social system and technical system
Term
HR dashboard
Definition
HR metrics such as productivity and absenteeism that are accessible through the HRIS
Term
Job Analysis
Definition
The process of getting detailed information about jobs
Term
Job Design
Definition
the process of defining the way work will be performed and the tasks that will be required in a given job
Term
Recruitment
Definition
The process of seeking applicants for potential employment
Term
Selection
Definition
The process of actually picking what applicants will help the company best
Term
Development
Definition
The acquisition of knowledge, skills, and behaviors that improve an employees ability to meet changes in the job requirements and in client and customer demands
Term
External Growth Strategy
Definition
An emphasis on acquiring vendors and suppliers or buying business that allow a company to expand into new markets
Term
Concentration Strategy
Definition
Focuses on increasing market share reducing costs or creating and maintaining a market nitch for products and services "Sticking to your nitting"
Term
Internal Growth strategies
Definition
A focus on new market and product development, innovation and joint ventures
Term
organization structure
Definition
relatively stable and formal network of vertical and horizontal interconnections among jobs that constitute the organization
Term
Emergent strategies
Definition
Strategies that evolve from the grassroots of the organization, they are what the company actually does as oppose to what they pan to do
Term
Equal Employment opportunity (EEO)
Definition
protects the opportunity for people to be employed regardless of their race, color, religion, sex, age, disability or national origin
Term
Equal Employment Opportunity commission (EEOC)
Definition
The government commission to ensure that all individuals have an equal opportunity for employment regardless of race, color, religion, sex, age, disability or national origin
Term
work flow analysis
Definition
analysis providing a means for managers to understand all tasks required to produce a high-quality product and the skills necessary to perform those tasks
Term
job description
Definition
list of tasks, duties, and responsibilities (TDRs)
Term
job specification
Definition
list of skills, knowledge, abilities, and other characteristics (KSAOs)
Term
Job Design
Definition
the process of defining how work will be performed and the tasks that will be required in a given job
Term
job redesign
Definition
changing the tasks or the way work is performed in an existing job
Term
Mechanistic approach
Definition
focusing on identifying the simplest way to structure work that maximizes efficiency
Term
motivational approach
Definition
focusing on the job characteristics that affect the psychological meaning and motivational potential
Term
job characteristic model
Definition
describes jobs in terms of five characteristics: skill variety, task identity, autonomy, feedback, task significance
Term
Equal Employment Opportunity commission (EEOC)
Definition
The government commission to ensure that all individuals have an equal opportunity for employment regardless of race, color, religion, sex, age, disability or national origin
Term
Four Fifths rule
Definition
states that an employment test has disparate impact if the hiring rate for minorities is less than 4/5 or 80% of the hiring rate for the majority group
Term
Disparte Impact
Definition
When a practice of hiring does not seem to be discriminatory but ends up excluding a protected group (hiring tall people, women are shorter, or tests that minorities do poorly on)
Term
Standard deviation rule
Definition
used to analyze employment tests to see if they have disparate impact, it sees if the percentage of minorities that fail the test are within 1 standard deviation of the mean
Term
Quid pro quo
Definition
sexual harassment where the perpetrator says if you have sex with me i will do something for you (promotion)
Term
General Duty clause
Definition
The provision of (OSHA) that states that an employer has the obligation to furnish the workplace free from recognized dangers /hazards
Term
technic of operations review (TOR)
Definition
method of determining safety problems via an analysis of past accidents
Term
Ergonomics
Definition
The interface between individuals physiological characteristics and the physical work environment
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