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mgmt test 3
test
67
Management
Undergraduate 3
03/25/2012

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Term
3 parts of human resource mgmt
Definition
1. Attract a quality workforce
2. Develop a quality workforce
3. Maintain a quality workforce
Term
Graphic rating scale
Definition
checklist or scorecard for rating an employee on criteria such as work, quality, attendance, and punctuality
Term
Behaviorally anchored rating scale
Definition
- uses specific descriptions of actual behaviors to rate various levels of performance
Term
Critical incident technique
Definition
keeps a log of someone’s effective and ineffective job behaviors
Term
Pitchforks example
Definition
enhanced performance
Term
4 points of Pat Murphy
Definition
decision, desire, and determination, discipline
Term
Pat Murphy Success Formula
Definition
preparation+ confidence
Term
Power
Definition
ability to influence decisions and ability to get things done the way one wants them to be done
Term
Point of Shawshank Redemption
Definition
Andy had power bc he had knowledge, guard had authority
Term
9 sources of power
Definition
Reward, Coercive Power, Legitimate, Referent, Expert, Uncertainty Reduction, Resource information control, sustainability, centrality (RCL REU RSC)
Term
Dixie Cup and Strings Example
Definition
Communication
Term
Communication
Definition
transferring and understanding of meaning "to make common" important concept whether we achieve goals or not
Term
Pig Rankings WSJ article example
Definition
effective communication and sender + receiver while trying to cancel out noise
Term
What was the name of the organization?
Definition
Short Snaut Society
Term
What was the purpose of the organization?
Definition
Promote Pig Public Image
Term
Who founded org?
Definition
Jack Tate
Term
Where was org founded and when?
Definition
South Carolina 1984
Term
Five Levels of Listening and Pig example
Definition
ignoring, pretending, selective listening attentive listening, active listening
Term
Example of Father of the Bride
Definition
effective levels of listening
Source of noise- physical contact distraction
language fiancé used
Term
Definition of Group
Definition
2 or more people who interact with each other to accomplish certain goals or meet certain needs
Term
What is a team?
Definition
group whose members work intensely with one another to achieve a specific common goal or objective
Term
Difference between group and team?
Definition
Future-->team
Friday night plans-->gropu
Term
Positives of a group
Definition
enhanced performance--pitchfork singing group
improved creativity
enhanced diversity
Term
Video of Email and Tolerance Understanding
Definition
Main point diversity
Term
Negatives of group
Definition
pressur to perform to group mean level
team think-->balance the me with the we
Term
Dead Poet's Society
Definition
pressures to confirm
Term
Video Astros vs Brewer's
Definition
need one more hit, give and take team dynamic, glance me and we, brewer's still won even though bernie didn't get 700th hit
Term
The Deep Dive
Definition
Teamwork
Term
David Letterman Video Clip
Definition
ineffective mgmt-->drive through window
Term
Motivation
Definition
willingness to exert high levels of effort to reach goals
Term
3 Steps
Definition
1. Desire to Perform
2. Effort
3. Performance
Term
Desire to Perform Formula
Definition
V + I = valence plus instrumentality
Term
Valence
Definition
anticipate value that one anticipates receiving from a certain outcome
Term
Instrumentality
Definition
steps one believes they must do in order to obtain a certain outcome
Term
Effort Forumla
Definition
V * I * E
Term
Expectancy
Definition
shift from instrumentality so you can believe that you can execute next steps
Term
Performance
Definition
Effort + Ability + Focus
Term
Focus
Definition
Spending nervy on a task relevant to goal achievement
Term
Bill Porter Video
Definition
cerepolsy salesman High Effort + Low Physical Ability + High Focus

Overcome ability with other components
Term
Roger Ridley Singer
Definition
different cultures come together singing stand by me, effort influences teamwork, how concepts of mgmt influence each other
Term
Innovation
Definition
process and act of introducing something new and turning it into a useful product, service, or method of operation--> ability to innovate will help you achieve goals
Term
David Letterman and Hello Deli
Definition
entertainment and innovation
Term
Innovation Pearls of Wisdom 10
Definition
1. Blue is you 5.Laugh
2. Groggy is good 6. imagine you are far away
3. It's ok to daydream 7. be general
4. think like a kid 8. work outside the box
9. explore and see the world 10. big city is cool
Term
TED Video
Definition
golden circle outside in what, how, why
Term
Maslow's Theory
Definition
hierarchy of needs--examine human needs and their potential influence on motivation thought low and high order needs
Term
Alderfer's ERG Theory
Definition
existence, relatedness, and growth needs--> rejects deficit and progression principles
Term
McClelland and TAT
Definition
needs to understand human motivation are need for achievement, need for power, and need for affiliation
Term
Herzberg's two factor theory
Definition
identifies satisfier factors in job content as influences on job satisfaction and hygiene factors in job context are viewed as influences on job dissatisfaction
Term
Focus of core characteristics model of job design
Definition
skill variety, task identity, task significance, autonomy, and feedback
Term
Adam's Equity Theory
Definition
social comparisons take place when rewards are distributed in the workplace, sense of perceived inequity is considered a motivation
Term
Vroom's expectancy theory
Definition
Motivation= Expectancy x Instrumentality x Valence
Term
Law of Effect
Definition
sates that behavior followed by pleasant consequences is likely to be repeated; behavior followed by unpleasant consequences is not
Term
Operant Conditioning
Definition
the control of behavior by manipulating its consequences
Term
Synergy
Definition
creation of the whole greater than the some of its individual parts
Term
Social Loafing
Definition
tendency of some people to avoid responsibility by free riding in groups
Term
Structure of Selfing managing team
Definition
top of pyramid downward= top manager, middle manager, and team leader
Term
5 stages of team development
Definition
1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
Term
Maintenance Activity
Definition
is an action taken by a team member that supports the emotional life of the group
Term
Distributed leadership
Definition
is when any and all members contribute helpful task and maintenance activities to them
Term
Decentralized Communication Network
Definition
allows all members to communicate directly with one another
Term
Social Capital
Definition
capacity to attract support and help from others in order to get things done
Term
Efficient Communication
Definition
occurs at minimum cost to the sender
Term
Channel Richness
Definition
capacity of a communication channel to effectively carry information
Term
Filtering
Definition
the intentional distortion of information to make it more favorable to the recipient
Term
Proxemics
Definition
study of the way we use space
Term
Communication Transparency
Definition
involves being honest and openly sharing accurate and complete information
Term
Open book Management
Definition
mangers provide employees with essential financial information about their employees
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