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mgmt 441
study guide final
41
Business
Undergraduate 4
12/05/2012

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Term
TOTAL QUALITY MGMT
Definition
THE TOTAL DEDICATION TO CONTINOUS IMPROVEMENTAND TO CUSTOMERS SO THAT THE CUSTOMERS NEEDS ARE MET AND EXCEEDED
Term
DIVERSITY
Definition
HAS ALL FORMS OF DIFFERENCES AMONG INDIVIDUAL, INCLUDING CULTURE, GENDER, AGE, ABILITY, RELIGION, PERSONALITY, SOCIAL STATUS, AND SEXUAL ORIENTATION
Term
INFORMAL ORGANIZATION
Definition
UNOFFICAL AND LESS VISIBLE PART OF THE ORGANIZATION (SNAKE PIT)
Term
ETHICAL THEORY
Definition
HELPS UNDERSTAND EVALUATE AND CLASSIFY MORAL ARGUMENTS, MAKE DECISIONS AND THEN CONCLUSIONS ABOUT WHAT IS RIGHT AND WRONG
Term
CONSEQUENTIAL THEORY
Definition
ETHICAL THEORY THAT EMPHASIZES THE CONSEQUENCES OR RESULTS OF BEHAVIOR
Term
SELF-ESTEEM
Definition
INDIVIDUALS GENERAL FEELING OF SELF-WORTH
Term
SELF-MONITORING
Definition
THE EXTENT TO WHICH PPL BASE THEIR BEHAVIOR ON CUES FROM OTHER PPL AND SITUATIONS
Term
POSITIVE AFFECT
Definition
INDIVIDUALS WHO FOCUS ON THE POSITIVE ASPECTS OF THEMSELVES OTHER PPL AND THE WORLD
Term
PERCEPTION
Definition
PSYCHOLOGICAL PROCESS THAT CREATES INDIVIDUAL DIFFERENCES ADD MEANING TO INFO GATHERED DATA
Term
ATTITUDES
Definition
PSYCHOLOGICAL TENDANCY EXPRESSED BY EVALUATING SOMETHING WITH A DEGREE OF FAVOR OR DISFAVOR
Term
PROTESTANT ETHIC
Definition
ENCOURAGES HARD WORK ON THE GROUNDS THAT PROSPEROUS WORKERS WERE MORE LIKELY TO FIND A PLACE IN HEAVEN (WEBER MILTON BLOOD)
Term
NEED FOR ACHIEVEMENT
Definition
ENCOMPASSES EXCELLENCE, COMPETETION CHALLENGING GOALS PERSISTENCE AND OVERCOMING DIFFICULTIES
Term
NEED FOR AFFILIATION
Definition
A MANIFEST NEED TO ESTABLISH AND MAINTAIN WARM CLOSE INTIMATE RELATIONSHIP WITH OTHER PPL
Term
NEED FOR POWER
Definition
INCLUDES THE DESIRE TO INFLUENCE OTHERS TO CHANGE PPL OR EVENTS AND WISH TO MAKE A DIFFERENCE IN LIFE
Term
HERZBERG TWO FACTOR THEORY
Definition
TWO SETS OF NEEDS AVOIDING PAIN AND PSYCHOLOGICAL GROWTH (MOTIVATION FACTORS, HYGENIE FACTORS)
Term
INEQUITY THEORY
Definition
ADAMS THEORY SUGGESTS THAT PPL ARE MOTIVATED WHEN THEY FIND THEMSELVES IN SITUATIONS OF INEQUITY OR UNFAIRNESS
Term
TRADITIONAL ORGANIZATION REWARD SYSTEMS
Definition
shape behavior reward individual employees as well as in groups
Term
HARDY PERSONALITY
Definition
RESIST STRAIN REACTIONS WHEN SUBJECTED TO STRESSFUL EVENTS MORE EFFECTIVELY. COMMITTMENT, CONTROL, AND CHALLENGE
Term
PREVENTIVE STRESS MANGEMENT
Definition
ACCORDING TO WHICH PPL HAVE ORGS SHOULD TAKE JOINT RESPONSIBILITY FOR PROMOTING HEALTH AND PREVENTING DISTRESS AND STRAIN
Term
PERCEPTUAL SCREEN
Definition
WINDOW THRU WHICH ONE INTERACT WITH OTHERS, IT INFLUENCES THE QUALITY ACCURACY AND CLARITY OF COMMUNICATION
Term
BARRIER TO COMMUNICATION
Definition
FACTORS THAT DISTORT, DISRUPT OR EVEN HALT SUCCESSFUL COMMUNICATION
Term
SOCIAL LOAFING
Definition
FAILURE OF A GROUP MEMBER TO CONTRIBUTE PERSONAL TIME EFFORT THOUGHTS OR OTHER RESOURCES
Term
PROGRAMMED DECISION SITUATION
Definition
SIMPLE ROUTINE MATTER FOR WHICH A MANAGER HAS AN ESTABLISHED DECISION RULE (SCHEDULING LUNCH HOURS)
Term
INTUITION
Definition
GATHERING INFORMATION THROUGH A SIXTH SENSE AND FOCUSING ON WHAT COULD BE
Term
ZONE OF INDIFFERENCE
Definition
THE RANGE IN WHICH ATTEMPTS TO INFLUENCE A PERSON WILL BE PERCIEVED AS LEGIT AND WILL BE ACTED ON WITHOUT GREAT DEAL OF THOUGHT
Term
DISTRIBUTIVE JUSTICE
Definition
THE FAIRNESS OF OUTCOMES THAT INDIVIDUALS RECIEVE IN AN ORGANIZATION
Term
POLITICAL BEHAVIOR
Definition
ACTIONS NOT OFFICIALLY SANCTIONED BY AN ORGANIZATION THAT ARE TAKEN TO INFLUENCE OTHERS IN ORDER TO MEET ONES PERSONAL GOALS
Term
RATIONAL PERSUASION
Definition
PERSON USUES LOGICAL ARGUMENTS AND FACTS TO PERSUADE U THAT A REQUEST IS VIABLE AND LIKELY TO RESULT IN ATTAINMENT
Term
HERSHEY BLANCHARD LEADERSHIP MODEL
Definition
CONSISTS OF 4 STYLES TELLING, SELLING, PARTICIPATING, AND DELEGATING
Term
TRANSFORMATIONAL LEADERS
Definition
INSPIRE AND EXCITE FOLLOWERS TO HIGH LEVELS OF PERFROMANCE AND RELY ON PERSONAL ATTITUDES (CHARISMA, INDIVIDUALIZED CONSIDERATION, MOTIVATION, STIMULATION
Term
CHARISMATIC LEADERSHIP
Definition
USE OF PERSONAL ABILTITIES AND TALENTS IN ORDER TO HAVE PROFOUND AND EXTRAORDINARY EFFECTS ON FOLLOWERS
Term
JURISDICTIONAL AMBIGUITY
Definition
THE PRESENCE OF UNCLEAR LINES OF RESPONSIBILITY WITHIN AN ORGANIZATION
Term
INTRAPERSONAL CONFLICT
Definition
CONFLICT THAT OCCURS WITHIN AN INDIVIDUAL
Term
DISTRIBUTIVE BARGAINING NEGOTIATION
Definition
NEGOTIATION APPROACH IN WHICH GOALS OF THE PARTIES CONFLICT AND EACH PARTY SEEKS TO MAXIMIZE ITS RESOURCES
Term
BIOLOGICAL INTERDISCIPLINARY APPROACH
Definition
EMPHASIZES THE PERSONS INTERACTION WITH PHYSICAL ASPECTS OF THE WORK ENVIRONMENT AND IS CONCERNED WITH PHYSICAL EXERTION BY POSITION
Term
OUTSIDE CHANGE
Definition
OUTSIDE HELP INTO THE ORGANIZATION
Term
NETWORK ORGANIZATION
Definition
WEBLIKE STRUCTURES THAT CONTRACT SOME OR ALL OF THEIR OPERATING FUNCTIONS TO OTHER ORGS AND THEN COORDINATE THEIR ACTIVITIES THROUGH MANAGERS
Term
ORGANIZATIONAL VALUES
Definition
COMMUNICATE WITH EMPLOYEES REFLECT THE COMPANY BELIEFS AND ESPOUSED VALUES
Term
INTERNAL FORCE FOR CHANGE
Definition
GROUP THAT FORCES THE TASK OF INTRODUCING AN MANAGING A CHANGE IN ORG
Term
RESISTANCE TO CHANGE
Definition
PPL RESIST CHANGE IN A RATIONAL RESPONSE BASED ON SELF INTEREST CENTERING AROUND REACTANCE
Term
PROBLEM SOLVING
Definition
Promote a collaborative approach in which both parties needs are addressed. (Only one that solves conflict)
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