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MGMT 370 EXAM 1
MGMT 370 THOMAS CHACKO EXAM 1 IOWA STATE ISU
17
Management
Undergraduate 3
09/24/2012

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Cards

Term
Inverted Pyramid: Top Managers
Definition
Coordinate the team leaders' efforts in serving the operating workers. Coaches rather than order givers.
Term
Inverted Pyramid: Team Leaders
Definition
Help the operating workers do their jobs and solve problems.
Term
Inverted Pyramid: Operating Workers
Definition
Support the clients, the individual is a value-added worker.
Term
Inverted Pyramid: Clients
Definition
Ultimate beneficiaries of the organization.
Term
Garvins Quality Dimensions:
Definition
-Performance
-Features
-Reliability
-Conformance
-Durability
-Serviceability
-Aesthetics
-Perceived Quality
Term
Purpose of Garvins Quality Dimensions:
Definition
Provide a rubric for the broad idea of 'quality'
Term
Senge's Principles (Learning Organization)
Definition
*Personal Mastery: a commitment to learning
Mental Models: mindset of challenging what people say and not judging as a group.
*Shared Vision Building: common purpose among all.
*Team Learning: not your goal, OUR goal. Everyone connected.
System Thinking:?
Term
Creating a Learning Organization:
Definition
Leadership: designing a supportive workforce.
Horizontal Structure: Can contact anyone within an organization.
Employee Empowerment: leaders disperse ideas and power. Collaboration.
Strong/Shared Culture: everyone is on the same team.
Term
Friedmans' Globalization:
Definition
1.0: Collapse of Berlin wall and Microsoft Windows OS release.
2.0: Netscape - broadened the audience of the internet.
3.0: Workflow Software - Ability of machines to talk to other machines.
Term
Hoftede's Cultural Dimensions:
Definition
"assumptions about human interactions, how we deal/interact with others"
individualism vs. collectivism - focus on self and family or the larger group.
uncertainty avoidance - response to change, uncertainties.
power distance - response (acceptance of) authority, power (differences)
masculinity vs. femininity - values concerning success, achievement, materialism or relationships, caring and quality of life.
Term
Hofstede's High:
Definition
-Primary concern for self and family
-Greater ease in unstructured and unpredictable situations
-Easy interactions of people from different backgrounds
-Emphasis on assertiveness, achievement, competitiveness, material success
Term
Hofstede's low:
Definition
-Primary concern for interests of the larger group
-Uncomfortable with unstructured and unpredictable situation
-Limited interactions between low-status and high-status individuals
-Emphasis on security, feelings, caring, quality of life
Term
Longevity:
Definition
Goal Setting->Planning->Assembling Resources->Organizing->Implementing-> Controlling
Term
Scientific Man
Definition
Develop a science for each element of the assembly line and teach it to employees
Term
Administrative Man:
Definition
Have basic familiarity with all functional areas.
Term
Bureaucratic Man:
Definition
Make sure my subordinates understand what I am asking.
Term
Sustainable Development:
Definition
1)Economic Growth
2)Environmental Protections
3)Social Progress
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