Shared Flashcard Set

Details

MGMT 370 EXAM 3
MGMT 370 EXAM 3
20
Management
Undergraduate 2
04/06/2012

Additional Management Flashcards

 


 

Cards

Term
What is control?
Definition
any process that directs the activities of individuals toward the achievement of organizational goals
Term
What are the steps to the control process?
Definition

-SMST-

 

1: Setting performance standards

2: Measuring performance

3: Comparing performance against the standards and determining deviations

4: Taking action to correct problems and reinforce successes

Term
What are the three types of control?
Definition

Bureaucratic

Clan

Market

Term
Describe Bureaucratic Control:
Definition
Uses rules, regulations and authority to guide performance
Term
Describe Market Control:
Definition
Uses pricing mechanisms and economic information to regulate activites within organizations
Term
Describe Clan Control:
Definition
Uses norms, values, share goals and trust among group members
Term
Define power:
Definition
Power is the ability to influence others
Term
What are the different types of power?
Definition

CLERR:

Coercive

Legitimate

Expert

Referent

Reward

Term
What is Coercive Power?
Definition
Uses punishment as motivation
Term
What is legitimate power?
Definition
Power by authority
Term
What is expert power?
Definition
Power by knowledge
Term
What is Reward power?
Definition
Power by using reward for motivation
Term
What is referent power?
Definition
Power given from respecting and liking
Term
Traits of leaders:
Definition

Born Leaders

High standards of excellence and energy

Motivated

Confidence

Term
Five styles of leadership:
Definition

(Concern for Production, Concern for People)

 

Impoverished (Low, Low)

Country Club (Low, High)

Middle of the road (Middle, Middle)

Authority-Compliance (High, Low)

Team Management (High, High)

Term
What factors influence performance?
Definition

Motivation

Ability

Situational Factors (leadership, resources, peers)

Term
What is the difference between task and contextual performance?
Definition

Task: quantity/quality standards

Contextual: creating a work environment that enables others to perform at a higher level

Term
Explain the Job Characteristic/Enrichment Model:
Definition
Core Job Charaacteristics --> Critical Psychological State --> Outcomes
Term
Explain the Expectancy Theory:
Definition
Assumes people will do what is most rewarding for them; must fit within the context of the situation
Term
Goal Setting Model
Definition

Extrinsic model, managers work with employees to set specific objective performance standards

 

Goals motivate employee by: directing their attention, regulating effort, increasing persistence, encouraging development = TASK PERFORMANCE

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