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managment midterm
management midterm
159
Management
Undergraduate 1
02/24/2011

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Term
organization
Definition
a group of people working together, in a structured and coordinated manner to achiece a set of goals.
Term
what are other names for organizations
Definition
business,company,inc.,association,corporation,firm
Term
what are types of resources
Definition
human resources,financial resources,physical/material resources, informational resources
Term
human resources examples
Definition
employers, customers, employees, investors
Term
examples of financial resources
Definition
profit,sales prices, salaries, expenses, investments
Term
examples of material/physical resources
Definition
real esate, material items
Term
informational
Definition
advertisements,commercials,marketing
Term
what are the four functions of manageement
Definition
planning and decision making, organizing, leading, controlling
Term
efficient
Definition
process done in a timely manner and correctly
Term
effective
Definition
end result, is the result successful
Term
planning
Definition
setting goals and deciding how to achieve them
Term
decision making
Definition
the process used to deciding which method you will choose
Term
organizing
Definition
grouping activities and resources
Term
leading
Definition
motivating people and getting them to work together
Term
controlling
Definition
evaluation
Term
controlling
Definition
evaluation
Term
what are the three types of main managers
Definition
top managers, middle managers, first line managers
Term
what are top managers responsibilities and give examples of them
Definition
responsibility to create overall goals of company, CEO CFO COO, etc.
Term
what are middle managers and give examples
Definition
responsibility to carry out ovreall goals and watch over first line managers
Term
what are first line managers responsibilities?
Definition
watch over workers
Term
what is an administrative manager
Definition
pay bills
Term
what are the three interpersonal managerial roles?
Definition
figure head, leader, liason
Term
what is a figure head?
Definition
face of an organization
Term
what is a leader
Definition
motivates a group ofpeople to work together
Term
what is a liason
Definition
coordinating activities of two or more people or groups
Term
what are the three informational roles of a manager
Definition
monitor, disseminator, spokesperson
Term
what is a monitor
Definition
gathering information outside the company
Term
what is a disseminator
Definition
sharing info with the workers
Term
what is a spokesperson
Definition
presents info
Term
what are the four decisional roles of a manager
Definition
entrepreneur,disturbance, resource allocator, negotiator
Term
what is an entrepreneur
Definition
someone who risks money
Term
what is a disturbance
Definition
handle any disturbances
Term
what is a resource allocator
Definition
distributes resources
Term
list the most important managerial skills
Definition
communication, problem solving, interpersonal, technical skills, time management, conceptual skills, diagnostic skills
Term
what are conceptual skills
Definition
understanding the big picture
Term
diagnostic skills
Definition
figure out whats wrong
Term
what is the science of managment
Definition
the technical knowledge of managment
Term
what is the art of managment
Definition
the ability to actually be a manager
Term
what is the focus of the classical managment perspective/scientific managment theory
Definition
improve preformance of workers
Term
what did fred taylor discover
Definition
came up with soldiering which meant the workers were slowing down in order to still have work. solution was a reward. created piecework
Term
what is administrative managment
Definition
concerned with the entire organization
Term
who came up with the 4 functions of management
Definition
henry fayol
Term
what is the focus of behavioral managment perspective
Definition
employee behavior
Term
what did the hawthorne studies discover
Definition
discovereds simply asking workers to do the work motivates them to do it
Term
theory x
Definition
the only way to make an employee do their job is to threaten them
Term
theory y
Definition
based on the ideo that people accept their jobs not love or hate them. motivate eith recognition
Term
theory z
Definition
based on the idea of participative managment. motivating factor being treated as equals
Term
what are the two parts of quantitative management
Definition
managment science, operations managment
Term
managment science
Definition
using mathmatical modelsand computers to solve problems
Term
what is operations managment
Definition
apply what is stated in managment science to the actual problems
Term
contingent
Definition
backup plan
Term
what are the two parts of contingency perspective
Definition
universal, contingency
Term
what is the universal perspective
Definition
the belief that one solution can be used with all problems
Term
contingency perspective
Definition
each situation is unique and needs to be handled differntly
Term
what are some problems managers face
Definition
economy,diversity,globalization,ethics,quality
Term
TQM(total quality managment)
Definition
everyone in the organization is concerned with quality
Term
what is enviornment
Definition
settings, surroundings, two major environments external and internal
Term
what are the two categories of the external envioronment?
Definition
general environment,task environment
Term
general environment =
Definition
broad factors
Term
what kind of factors affect the general environment
Definition
economic,technological,sociocultural,political/legal,international
Term
what are examples of economic factors
Definition
reccesion,inflation,unemployment,supply and demand, interest rates
Term
task environment=
Definition
specific factors
Term
what are examples of specific factors
Definition
competitors,customers,suppliers,regulators, interest groups, strategic partners
Term
what factors affect an internal environment
Definition
owners,board of directors, employees, physical work environment
Term
what are the three forms of business
Definition
sole proprietorship,partnership, corporation
Term
what is a sole proprietorship
Definition
everything owned (including all liability) by one person
Term
partnership
Definition
2 or more people
Term
corporation
Definition
artificial person, becomes its own entity
Term
homogenity
Definition
how dynamic or stabl a business is
Term
what are possible threats companies face
Definition
new entrance,competitive rivalry, envioronmental turbulance
Term
articles of partnership
Definition
agreement made by partners before going into business together
Term
what are the four types of corporations
Definition
domestic,foreign,alien,closed
Term
what is a domestic corporation
Definition
only do business in the state you register in
Term
what is a foreign corporation
Definition
does business everywhere
Term
what is an alien corporation
Definition
same as an international corporation
Term
what is a closed corporation
Definition
only business starters can own stock
Term
what is social responsibility
Definition
actions or services provided by business to meet the needs of consumers, employees, and society
Term
what are the four types of organizational stakeholders
Definition
shareholders,suppliers,competitors,investors
Term
what social responsibilities do corporations own society
Definition
enviornmental issues,poverty,medical research, blood drives
Term
what social responsibilities do companies owe consumers
Definition
freedom of choice, consumer safety, right to be informed, right to service, right to be heard, right to consumer education
Term
what social responsiblities do companies owe employees?
Definition
vacation days, medical benefits, breaks, safe work enviornment, job security, fair wages, pension
Term
code of ethics
Definition
written document of a company with consequences if violated
Term
what are the four beliefs of social responsibilites?
Definition
obstructional stance/reactive strategy, defensive, accomodative stance, proactive stance
Term
what is the obstructionalist stance/reactive strategy
Definition
company does not want a social responsibility program
Term
defensive stance
Definition
only has program if they legally have to have one
Term
accomodative stance
Definition
has a program past legal neccesity
Term
proactive stance
Definition
very into social responsibility program
Term
proactive stance
Definition
very into social responsibility program
Term
economic model
Definition
only concerned with profits
Term
socio economic model
Definition
profit but alsoconcerned with community
Term
how does the government infuence organizations
Definition
federal regualtions/direct regulation, indirect regulations
Term
what are federal regulations
Definition
laws and rules
Term
what are indirect regulations
Definition
not forced but do it on their own
Term
how do organizations influence the govt
Definition
through interest groups and lobbying
Term
legal compliance
Definition
do it because you have to
Term
ethical compliance
Definition
do it because its the right thing to do
Term
domestic business
Definition
only do business in home country
Term
international business
Definition
based in a home country but they sell and ship in other countries
Term
multinational business
Definition
world wide business; produced, sold, manufactured in many places throughout the world
Term
global business
Definition
they have no home base, biggest degree of multi national business
Term
export
Definition
a business ina country is selling products over seas
Term
import
Definition
buying product from other countries
Term
licensing
Definition
in the domestic country, allows a business in a foreign country to manufacture our product and label it and sell it in excahnge for pay known as royalties
Term
what happens at the end of the 10 year licensing period
Definition
when the agreement is over they can start their own business then they become your competitor in another country
Term
direct investment
Definition
when a domestic company buys and owns a company in a foreign country
Term
nationalization
Definition
when the govt takes over a business
Term
strategic alliance
Definition
two businesses join together for a joint gain
Term
joint venture
Definition
two businesses join together for a new business
Term
EC economic communities
Definition
trade agreements between different countries
Term
examples of economic communitites
Definition
NAFTA,OPEC, WTO, EU
Term
infrastructure
Definition
things within a country
Term
tariff
Definition
tax on an imported good
Term
what are the two kinds or tariffs
Definition
revenue, protective
Term
revenue
Definition
makes money for the govt
Term
protective
Definition
protests the domestic businesses
Term
quota
Definition
a restriction or a limit on the goods trade
Term
export restraint agreement
Definition
limits the amount of product you export
Term
social orientation
Definition
invidualism vs. collectivism
Term
power orientation
Definition
power respect vs power tolerance
Term
uncertainty orientation
Definition
uncertainty acceptance vs. avoidance
Term
goal orientation
Definition
aggressive goal orientation vs. passive goal behavior
Term
time orientation
Definition
long term outlook vs short term outlook
Term
long term outlook
Definition
work hard for a long period of time for gratification
Term
short term outlook
Definition
short period of time, want immediate gratification
Term
multiculturalism
Definition
people with different cultures whose values, beliefs , behaviors and customs may differ
Term
life stage
Definition
different stages of life
Term
lifestyle
Definition
the way you live, eat
Term
lifestyle
Definition
the way you live, eat
Term
what are the six arguements in favor of diversity
Definition
cost arguement, resource aquisition aruement, marketing arguement, creativity arguement, problemsolving arguements, six system flexibility arguement
Term
six system flexibility arguement
Definition
because you have people form different backgrounds its easier to make changes
Term
what is the cost arguement
Definition
if a workplace is diverse, production is better. less absenteeism. less turnover
Term
what is the resource acquisition arguement
Definition
people like companies that hire from different backgrounds
Term
what is the marketing arguement
Definition
diverse customers can be helped more effieciently
Term
what is the creativity arguement
Definition
business is morecreative, innovative, come out with new ideas
Term
what is the problem solving arguement
Definition
easier to solve problems because people have different points of views from different backgrounds
Term
what is the difference between a first line manager and a team leader
Definition
a first line manager watches over workers while a team leader carries out things the first line manager wants facilitated
Term
what are common mistakes new managers make
Definition
a)making drastic changes or too many changes right away
b)hiring incompetent employees
c)betrayal of trust
d)lack of communication
e)favoritism
Term
how do managers typically change in their first year on the job
Definition
by becoming less of an authority nd more of a team player, their goals change
Term
explain the principles of mary parker folletts human resource managment
Definition
maty parker follett believed that conflict was not neccesarily a bad thing if handled appropriately. Shebelieved there was destructive and constructive ways.
Term
what is a constructive way to handle conflict
Definition
finding a solution satisfying both sides needs in order to prevent eith side from having to make sacrifices
Term
summarize Barnards contributions on cooperation and acceptance of authority
Definition
Barnard proposed a comprehensive theory of cooperation in formal organizations. he defined organizations as they are today. Believed that workers granted managers autority. Authority being accepted by workers led to cooperation and a successful organization
Term
how does the environment affect organizations from the business end
Definition
simple change is complex
Term
how does environment change affecr organizaations from the enviornmental end
Definition
dynamic change, stable complexity
Term
shareholder model
Definition
a view of social responsibility that holds that an organizations overriding goal should be to maximize profit for the benefit of shareholders
Term
stakeholder model
Definition
a theory of corporate responsibility that holds that managments most important responsiblity long term survival is achieved by satisfying the interests of multiple corporate stakeholders
Term
voluntary export restraints
Definition
voluntary imposed limites on the number or volume of products exported to a particular country
Term
government import standard
Definition
a standard ostensibly established to protect the health and safety of citizens but in reality often used to restrict or ban imports
Term
expatriate
Definition
someone who lives and works outside his or her native country
Term
surface level diversity
Definition
differences such as age, sex, race/ethnicity and physical disabilities that are observable, typically unchangeable, east to measure
Term
deep level diversity
Definition
differences such as personality and attitudes that are communicated through verbal and nonverbal behaviors, learned through extensive interaction with others
Term
awareness training
Definition
make the employees aware of diversity issues and tell them to challenge them
Term
skills-based diversity training
Definition
training that teaches employees the practical skills they need for managing a diverse work force
Term
aquisition
Definition
buying out or aquiring another company
Term
conglomerate merger
Definition
merging of two totally differnt companies
Term
verticle merger
Definition
sell products with the same process....car dealer and tire company
Term
horizontal merger
Definition
sell similar products
Term
system research approach
Definition
getting all materials you need to do a job
Term
goal approach
Definition
meeting standards of the company
Term
what are the five ways in which a business adpats to the enviornment
Definition
strategic responses, direct influence, merger, systems research approach, goal approach
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