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Management Test 1
Chapter 4 JOB ATTITUDES
11
Business
Undergraduate 3
02/28/2010

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Cards

Term
Attitudes
Definition
Evaluative statements - favorable/unfavorable - about objects, ppl, or events
Term

Main Components of Attitudes

 

Cognitive = EVALUATION

Affective = FEELING

Behavioral = ACTION

Definition

Cognitive - Description of or belief in the way things are

Affective - Emotional or feeling segment of an attitude

Behavioral - Intention to behave in a certain way toward someone/something

 

Term
Cognitive Dissonance
Definition

-Any incompatibility an indiv. might perceive btw 2 or more attitudes or btw behavior & attitudes

*Desire to reduce dissonance depends on importance of elements creating it and degree of influence indiv. believes has over others; OR when due to something can control, OR high rewards

Term

Does Behavior always follow from Attitudes?

 

 

Definition

*Attitude following behavior illustrates effects of COGNITIVE DISSONANCE (Festinger)

 

assume (attitudes -> behavior)

Term

Moderating Variables of Attitude - Behavior Relationship

 

Definition
  • Importance of attitude
  • its correspondance to behavior
  • its accesibility (remembered easily)
  • whether social pressures exist
  • whether has direct experience with attitude
Term
Major Job Attitudes
Definition
  • JOB SATISFACTION
  • JOB INVOLVEMENT
  • ORGANIZATIONAL COMMITMENT
  • PERCEIVED ORGANIZATIONAL SUPPORT (POS)
  • EMPLOYEE ENGAGEMENT
Term
JOB SATISFACTION
Definition

Measuring

  1. Single Globe Rating - Responses to few general ?s, not time consuming
  2. Summation of Job Facets - Identifies key elements in job & asks employees feelings of each (helps mgmrs zero in on problems)
Term
How Satisfied are people in their jobs?
Definition
Over all "yes"
Term
What Causes JOB SATISFACTION?
Definition
  • Provide training, variety, independence, and control
  • Pefer work that is challenging and stimulating
  • Pay ( if poor < 40,000 a year)
Term

Impact of Satisfied and Dissatisfied employees on workplace

 

Definition

(-)  exit - directing behavior toward leaving

Neglect - Passively allowing conditions to worsen

 

(+) Voice - actively and constructively attempting to improve condition

Loyalty - Passively, but optimistically waiting for conditions to improve

 

Term
Job Satisfaction Relationships
Definition

J.S. and Job Performance - HIGH

J.S. and OCB (organizational citizenship behavior) - HIGH

J.S. and Customer Service - HIGH

 

J.S. and Absenteeism - NEGATIVE RELATIONSHIP

J.S. and Turnover - NEGATIVE RELATIONSHIP

J.S. and Workplace Devience - NEGATIVE RELATIONSHIP

 

>>Managers often "Don't get it"

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