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Management Test 1
Chapter 1 INTRO TO OB
23
Business
Undergraduate 3
02/27/2010

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Cards

Term
New Organizations Have Recognized the Importance of Developing Managers...
Definition
INTERPERSONAL SKILLS to get HIGH PERFORMING EMPLOYEES (Tech. skills necessary, but not enough)
Term

Organizational Behavior (OB)

-Modern, after Great Depression

Definition

Studies the Influence of INDIVIDUALS, GROUPS, and ORGANIZATIONAL STRUCTURE on behavior within organizations

 

Having ability to INTERACT with people (basis of OB)

Term

PSYCHOLOGY

 

Definition

Science that seeks to MEASURE, EXPLAIN, AND CHANGE human/animal behavior

 

Industrial and Org. Pychologists:

Individual  RESPONSE and REACTION in WORKPLACE

 

MBTI (Myers Brige Term Indicator)

Tells you elements of your personality

 

*ppl diff. view of job satisfaction

Term
3 Determinants of Behavior in Organizations
Definition
  1. INDIVIDUALS
  2. GROUPS
  3. ORGANIZATIONAL STRUCTURE

 

Term
OB GOAL
Definition

To UNDERSTAND and PREDICT human behavior in an organization

 

The complexities of human behavior are not easy to predict, but NOT RANDOM!

 

Certain fundamental consistencies underlie behavior of all indivs.

Term
When is it Possible to Predict Human Behavior?
Definition

STRUCTURED SITUATIONS

 

ex. supermarkets, classrooms, doctors office, elevators (few written rules)

Term

Systematic Study

(FORMALIZES discipline of OB)

Definition
  • Examines RELATIONSHIPS
  • Attemps to atrribute CAUSE AND EFFECT
  • Bases conclusions on SCIENTIFIC EVIDENCE
Term
Evidence Based Management (EBM)
Definition

Basing managerial decisions on the best available scientific evidence

 

To be most successful, take research and adapt to your benefit

 

"Best Practices"

Term
Systematic study and EBM...
Definition
Augment INTUITION
Term
Contributing disciplines to OB
Definition

PSYCHOLOGY***

SOCIAL PSYCHOLOGY

SOCIOLOGY

ANTHROPLOGY

Term
GLOBALIZATION VS. WORKFORCE DIVERSITY
Definition

GLOBALIZATION:  focuses on differences among ppl from different countries

 

WORKFORCE DIVERSITY:  Means organizations are more heterogeneous mix in terms of gender, age, race, ethnicity, sexual orientation

Term
SOCIAL PSYCHOLOGY
Definition

Blends Psychology and Sociology

 

Focuses on peoples INFLUENCES on one another

 

Still indiv. level, but INTERACTION of if indivs.

 

STRAW STUDY

 

Term
SOCIOLOGY
Definition

The study of people in relation to their SOCIAL ENVIRONMENT OR CULTURE

 

Psychology focuses only on the individual

 

ex. way ppl deal w/ things in US vs. CHINA

Term

ANTHROPOLOGY

 

Definition

Study of SOCIETIES for purpose of learning about HUMAN BEHAVIOR and their ACTIVITIES

 

Way cultures interact with each other

 

ex. US recog. for indiv. efforts

Japan, recog.for grp efforts

Term
Few Absolutes in OB
Definition
OB concepts must reflect SITUATIONAL or CONTINGENCY (x leads to y, but only under conds. in Z) conditions
Term
Challenges and Opportunites in OB
Definition

CHANGES in Orgs.

  • Workers rep. range of cultures, races, ethnic grps
  • Typical employee is older
  • More women
  • Global competition req. employees to be flexible and cope w/ rapid change
  • Coorp. downsizing & temp workers severing bonds of loyalty that tie employees to employers
Term

 

More OB Challenges

Definition

Responding to GLOBALIZATION:

Organizations no longer constrained by NATIONAL BORDERS

 

Increased FOREIGN ASSIGNMENTS:

Transferred to op. division in another country. 

>Manage a wrkforce w/ diff. needs

>Aspirations, attitudes are diff.

 

Working with ppl from DIFFERENT COUNTRIES

 

Overseeing Movement of jobs to COUNTRIES W/ LOW-COST LABOR

 

Term
OB Core Topics
Definition

*Motivation

*Leader Behavior and Power

*Interpersonal Communication

*Group Structure and Processes

*Perceptions and Attitudes

*Personality, Emotions, Values

*Change Processes

*Conflict Negotiation

*Work Design

Term

Managing Workforce Diversity

 

Definition

Importance of... Quality and Productivity

Diversity...

-If POSITIVELY MANAGED, can ^ CREATIVITY and INNOVATION in orgs. and IMPROVE DECISION MAKING by providing DIFFERENT PEPRSPECTIVES

 

People Skills

 

Customer Service

-Majority of employees in Developed countries work in SERVICE JOBS

  • Friendly & Courteous
  • Accessible
  • Knowledgeable
  • Prompt in Response to Cust. Needs
  • Willing to do What's Necessary to Please Cust.

Stimulating Innovation and Change

 

Coping with Temporariness

 

Helping Balance Work-Life Conflicts

 

Improving Ethical Behavior

 

Creating (+) Work Environment

 

-Positive Organizational Scholarship:  How orgs. develop human strengths, foster vitality, and resilience to UNLOCK POTENTIAL

"Reflected Best Self"

 

 

 

 

 

Term

Levels of OB Analysis

 

Definition

Individual Level

To

Group Level

TOOO

Organization System Level

Term
Main Reason WHY we study OB
Definition

To Improve Organizational EFFECTIVENESS

 

Better FUNCTIONALITY all around

 

To Improve ETHICAL BEHAVIOR

 

*NOTE: Diverse grps perform and innovate better

Term
Context Specificity
Definition

The principles you find in one department, are not the same as will find in other orgs.

 

Ex. Apple vs. Microsoft

Term
Exhibit 1-1
Definition
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