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Management Final NEW MAT
Kenny B
45
Business
Undergraduate 3
12/11/2012

Additional Business Flashcards

 


 

Cards

Term
People-Centered Practices (Pfeffer)
Definition
- Protection of job security
- Rigorous hiring process-
- Employee empowerment
- Compensation linked to performance
- Comprehensive training
- Reduction of status differences
- Sharing of key information
Term
Textbook Model of Human Resource Management
Definition
(Attracting Qualified Employees)
1. Recruiting
2. Selecting

(Developing Qualifed Employees)
3. Training
4. Performance Appraisal

(Keeping Qualified Employees)
5. Compensation
6. Employee Sepatation
Term
Strategic Model for Human Resource Management
Definition
(Desired Performance is in the Middle of all the stages)
Term
Characteristics of Good Training Programs
Definition

(Created using process):

- Begin with needs assessment

- Have objectives used to select methods

- Evaluated for effectiveness

 

(Possess useful features):

- Cover general principles

- Provide variety of examples

- Provide practice and feedback

Term
Tips for Recruiting
Definition

-Use social networks of existing employees and friends

- Use personal contact

-Target, target, target (what is desired performance? Thequalifications? Where will find people who fit?)

---Targeted online better than broad

-Monitor ‘brand’ on social networks, carefully proofread all ads

Term
Job Descriptions & Specifications
Definition
Description Deff: List of duties, responsibilities, required

Specifications Deff: Qualifications needed for job

-Developed via job Analysis
1. Work-Centered (for job DESCRIPTION)
2. Worker-Centered (For job SPECIFICATION)
3. Hybrid (MOST COMMON)

-Include many sections
Term
Interviewing
Definition
MOST COMMON TOOL for Selection
Term
Unstructured Interviews
Definition
-No fixed questions or systematic scoring

-Shortcomings
Term
Shortcomings DEFF
Definition
Susceptible to distortions and interview bias- (LOW VALIDITY)

-Open to legal Attack
Term
Structured Interview
Definition
Set of Standardized Job-related Questions
Term
Questions used in Structured Interviews
Definition
1. Hypothetical situations (situational interview)
2. Past behavior (behavioral interview)
3. Background
4. Job knowledge or job sample
5. Case interview
Term
Contingency Design
Definition
Process of:
1. Determining the degree of environmental uncertainty
2. Adapting the organization’s and its subunits’ design.
Term
Contingency Design (UNDERLYING LOGIC)
Definition
There is NO single best design for all companies and situations
Term
Contingency Design

(The Burns and Stalker Model)
Definition
Mechanistic Design:*(APPROPRIATE IN STABLE CONDITIONS) Set Hierarchical Structure, methods, responsibilities, and powers in company

Organic Design: *(APPROPRIATE IN CHANGING CONDITIONS) NO Hierarchical Structure, when fresh problems and unforeseen problems constantly arise
Term
Motivation DEFF
Definition
Set of forces that initiates, directs, and makes people persist in their efforts to pursue a goal
Term
Importance of Motivation

(Job Performance Model)
Definition
*Job Performance =
Ability x Motivation x Situational Constraints

(CAN do x WILL do x ALLOWED to do)
Term
Needs Theories
Definition
1. Maslow (Hierarchy of needs)
2. Alderfer (ERG)
3. McClelland
Term
Maslow Needs theory
Definition
*Hierachy of needs

5 needs:
1. Physiological needs (food, water)
2. Safety needs (Security of employment, health and family)
3. Love and belonging (friends, family, sex)
4. Esteem (Confidence, Respect)
5. Self-actualization (Morality, Creativity)
Term
Alderfer Needs theory (ERG)
Definition
3 fundimental needs, all have various degrees:
1.(E)xistence
2.(R)elatedness
3.(G)rowth

*E & R less motivating as they are met; G more motivating!
Term
McClellands Needs theory
Definition
Different ppl motivated by different needs:
1. Affiliation (nAff)
2. Achievement (nAch)
3. Power (nPow)
Term
Redesigning jobs to be more motivating using job characteristics
Definition
(Job Characteristics):
- Skill Variety
- Task Identify
- Task Significance
--------->
(Psychological States):
-Experienced Meaningfulness at Work
------------->
High Motivation
Term
Equity Theory
Definition
Outcomes(self) / Input(self)
=
Outcomes(other) / Input(other)

(If one worker is paid more and works less--> You ask for a raise or less work)
Term
Fairness Theory
Definition
3 Principles of fairness:

1. Distributive (Equity theory)
2. Procedural
3. Interactive


(Relevance of Managers):
- Efforts to be fair multi-faceted
- Being perceived fair (helps avoid problems at work)
Term
Greenberg Study
Definition
Pay cut w/ inadequate explanation-Theft rates highest
Pay cut w/ adequate explanation- Theft rates increased but only half as much as other plant
Control Group- Stayed constent

*Shows- When employees have adequate explanation they are less likely to feel inequality and steal then employees with an inadequate explanation on pay cut.
Term
Latham and Baldes Study
Definition
truck drivers assigned goal of increasing the weight of their truck loads they made modifications to trucks so they could better estimate truck weight before driving to the weighing station

*Shows- When you set goals for people to achieve when they use there own personal knowledge they feel more acomplished

If the path to the goal is not a matter of using automatized skills, people draw from a repertoire of skills that they have used previously in related contexts
Term
Leadership
Definition
Inspiring, influencing, guiding others in a common effort
Term
Management
Definition
Planning, organizing, controlling, and allocating resources in a common effort
Term
Myths of Leadership (Andy Stoll)
Definition
- Leaders work alone
- Leaders have all the answers
- Leaders have big titles and offices
Term
Charlie Funk
Definition
-Getting stuff done for bank
-Take every opportunity you get
-Feedback is a gift
-Mentors are important
-Honesty is the best policy
Term
4 Broad types of Leadership Theories
Definition
1. Trait theory (1950)
2. Behavioral Theory (late 1950)
3. Situational Theory (1970)
4. Transformational Theory (1980)
Term
4 Components of Transformational Leadership
Definition
- Idealized Influence (Charisma)
- Inspirational Motivation
- Intellectual Stimulation
- Individualized Consideration

(Adopts logic of past trait, behavioral, and situational theories)
Term
Barling et al. Study
Definition
*Leadership can be Learned

After training sales men increased transforational leadership behavior

Does it matter? YES
After training sales went up for the managers part of the business
Term
Prevalence of emails and meetings
Definition
Microsoft study on 11 ppl:
-23% of daily tasks are emial
-3.3 billion email accounts
-150 billion emails a day, 75% spam

Meetings:
Avg meetings a day: 3
Avg time in meetings: 158
*More meetings---> More tired
Term
Non verbal behavior from managers
Definition
effects employee behavior

Positive: Smiles, head nods, eye contact
Negative: Frowns, head shaking, no eye contact

*Positive feedback builds trust and strong realationships
Term
Tips on Meetings
Definition
- Establish a PURPOSE and AGENDA
- Communicate them early and often
- Stick to them as best you can
- Align attendees, space, timing, etc to them
- Repeat and summarize often
- Clarify tasks & responsibilities at the end
- Listen and smile, have a conversation!
Term
Tips on Email
Definition
DO:
- Use subject line effectively
- Be clear about desired action
DON’T:
- Use graphics/attachments unless required
- Assume privacy

(Business email should read like a business letter – greeting/closing and proofread for errors)
Term
5 pieces of advice from Mr. Mondanaro
Definition
* Be truthful in everything you do
* Dont hide from Mistakes
* Key to sucess is passion, commitment, and vision

-Don't give up on yourself...you are special
- Be smart, ask for advice and input
Term
4 approaches to theory and practice to management
Definition
1. Scientific (Tests)
2. Administrative
3. Human Relations
4. Systems

(Each emphasizes a different outcome beacause of different values)
Term

Compelling Values approach

Definition

Flexibility

|

     HR(Cohesion)              |         Systems (Inovation)

Internal                              |                            External


 | 

Administrative (Stability)    |     Scientific (Productivity) 

 |

 |

Control

Term

Competing Values

(Which is Best?)

Definition

-Learn to BALANCE competing Values

- All important

-Open Mind and Adapt

Term
Management by Best Seller (Book)

Problems and Solutions
Definition
-Selective inclusion of anecdotal evidence
- Can encourage simplistic “do it because I said so” and “one-size fits all’” thinking

Solutions:
- Critical Thinking
- Stop and Think about your business
Term
Job Analysis
Definition

Deff: Systematic Process for collecting info on important work realated aspects of a Job.

 

-Work Activities (What they do, How and When)

-Tools and equipment used on the job

- Woking conditions and schedule

- Knowledge, Skills, and ability needed for job

Term
Extrinsic Reward vs. Intrinsic Reward
Definition
Extrinsic: Tangible Object, given to employees for specific task (Flowers)

Intrinsic: Natural Reward for performing task (Feel good bout self)
Term
Recruting
Definition
The process of developing a pool of qualified job applicants

(Getting qualified and diverse
individuals to apply… more
applicants, more choices!)
Term
Internal vs. External Recruiting
Definition
Internal: "Promotion from within"
(Job Postings)
(Career Path)

External: Getting pool of qualified applicants from outside of company
(Employee Referrals)
(Internet)
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