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Management ch18
Communication and Collaboration
39
Management
Undergraduate 3
04/24/2016

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Cards

Term
Social Capitol
Definition
The capacity to get things done with the help of others
Term
Communication
Definition
is the process of sending and receiving meaning through the uses of symbols with meaning
Term
effective communication
Definition
fully understood by the reciever
Term
Persuasive communication
Definition
presents the message that cause the other person to support it
Term
efficient comm
Definition
occurs at minimum cost
Term
credible comm
Definition
earns trust respect and integrity in yh eyes of others
Term
Noise
Definition
anything that interferes with communication
Term
information filtering
Definition
distorted message that seems more favorable to the recipient
Term
comm channel
Definition
the pathway through which a comm moves
Term
non-verbal comm
Definition
gestures and movement
Term
mixed messages
Definition
words comm a message that contradicts the actions body language or appearance of the ccomm
Term
ethnocentrism
Definition
to think ones culture is superior to others
Term
comm transparency
Definition
involves openly sharing honest and compelete information about org and workplace affairs
Term
open book
Definition
managers provide financial information about their about the company
Term
active listening
Definition
helps the source of message understand what he or she really means
Term
feedback
Definition
telling someone how your feel about their performance
Term
proxemics
Definition
using space in comm
Term
conflict
Definition
disagreement over an issue of substance or emotional antagonism
Term
substantive conflict
Definition
disagreement over goals, resources, rewards, policies, procedures, job assignment
Term
emotional conflict
Definition
results from feelings of anger , distrust, dislike, fear, and resentment, an personality clashes
Term
Functional conflict
Definition
is constructive and helps task performance
Term
dysfunctional conflcit
Definition
is destructive and hurts task performance
Term
conflict resolution
Definition
the removal of substantive and emotional conflict
Term
avoidance
Definition
withdrawal , to pretend conflict doesn't exist
Term
accomendation
Definition
plays down ,differences highlights similarities , smoothing
Term
competetion
Definition
uses force, superior skill, or domination to win conflict, authoritative
Term
compromise
Definition
when each party of the conflict gives something up of value to the other
Term
collaboration
Definition
working through conflict so every one wins, problem solving
Term
lose-lose conflict
Definition
on one achieves their true desires and the underlying conflict remains
Term
win-win conflict
Definition
the conflict is resolved to everyone's benefit
Term
win-lose conflict
Definition
one party achieves its desires and the other party does not
Term
negotiaion
Definition
is the process of making joint decisions when the parties involved have different preferences
Term
substance growth
Definition
in negotiation are concerned with outcomes
Term
relationship goals
Definition
in negotiation are concerned with the ways people work together
Term
effective negotiaiton
Definition
resolves issues of substance while maintaining a positive process
Term
bargaining zone
Definition
is the space between one party's minimum reservation point and the other party's maximum reservation point
Term
mediation
Definition
neutral party tries to help conflicting parties improve communication to resolve a dispute
Term
arbitration
Definition
a neutral third party issues a binding decisions to resolve a dispute
Term
ombudsperson
Definition
designated by the organization to listen to complaints and disputes in an attempt to resolve them
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