Shared Flashcard Set

Details

Man3240 Test 2
FSU Organizational Behavior
56
Psychology
Undergraduate 4
05/23/2010

Additional Psychology Flashcards

 


 

Cards

Term
What is job satisfaction?
Definition

1) How you feel about your job

2)What you think about your job

3) Pleasant emotions after meeting expectations on the job

Term
What things satisfy employees? List them in order of least to most important.
Definition

Pay

Promotion

Supervision

Coworkers

Work

Term
What are values?
Definition
Things that people want to seek and obtain
Term
What leads to work satisfaction?
Definition

Meaningfulness of work

Responsibility for outcomes

Knowledge of results

Term
What leads to meaningfulness of work?
Definition

Variety

Identify

Significance 

Term
What leads to responsibility for outcomes?
Definition
Autonomy
Term
What leads to knowledge for results?
Definition
Feedback
Term
Job satisfaction can be what 2 things?
Definition

Rational

Emotional

Term
How does a satisfied employee feel about their job?
Definition
On average, good.
Term
What are moods?
Definition

1) Mildly intense

2) Extended time period

3) Not directed at anything

Term
What are emotions?
Definition

1) Very Intense

2) Only a few minutes

3) Directed at something

Term
What's emotional labor?
Definition
You need to manage your emotions to successfully complete job tasks
Term
What is emotional contagion?
Definition
One person's emotions will affect other people at work
Term
What is motivation?
Definition

1) Initiates work related effort

2) Energetic forces that are internal and external to the employee

 

 

Term
How is job performance calculated?
Definition
Motivation + Ability
Term
What does motivation determine?
Definition

Direction

Intensity

Persistance

Term
What's the expectancy theory?
Definition
Cognitive process when employees are responding
Term
How is employee behavior directed?
Definition

Toward Pleasure

Away from pain

Term
In the expectancy theory, what is expectancy?
Definition
If I exert a lot of effort, will I perform well?
Term

In the expectancy theory, what is instrumentally?

Definition
If I perform well, will I receive outcomes?
Term

In the expectancy theory, what is valence?

Definition
Will the outcomes be satisfying?
Term
The equity theory says that emotions are based upon what?
Definition

1) Your beliefs and circumstances

2) What happens to other people

3) We keep score of us v others

Term
What is the equity sensitivity equation?
Definition

Outcomesself         Outcomesother

  Inputsself              Inputsother

= : Equity Sensitives

< : Benevolents

> : Entitleds

Term
What is the goal setting theory?
Definition

Goals are the drivers for intensity and persistence of effort

 

Difficult goals = Higher performance

Term
What is self efficacy?
Definition
The belief that a person is capable to succeed
Term
How is self efficacy achieved?
Definition

Past Accomplishments

Vicarious Experiences

Verbal Persuasion

Emotional Cues 

Term
What is extrinsic motivation?
Definition
A contingency depends on task performance
Term

What are some examples of extrinsic motivation?

Definition
Pay, Bonuses, Promotions, Benefits
Term

What is intristic motivation?

Definition
Task performance is the reward 
Term

What are some examples of intrinsic motivation?

Definition

Enjoyment

Accomplishment

Knowledge Gain

Term
What is explicit knowledge?
Definition

Articulated

Communicated

Words, #'s, Codes, Formulas

Term
What is tacit knowledge?
Definition
Knowledge learned through experience
Term
What is the % of tacit knowledge in an organzation?
Definition
90%
Term
What is operant conditioning?
Definition
Learning by the relationship between voluntary behavior and its consequences
Term
What is positive reinforcement?
Definition
Positive outcome follows a desired behavior
Term
What is negative reinforcement?
Definition

Unwanted outcome is removed following a desired behavior

 

Boss not standing at desk

Term
What is punishment?
Definition
Unwanted outcome after an unwanted behavior
Term
What is extinction?
Definition
Removal of a consequence following an unwanted behavior
Term
make chart
Definition
now
Term
What is the social learning theory?
Definition
People learn by observing others
Term
What is behavioral modeling?
Definition
Observe, learn, and repeat actions of other employees
Term
What is social identity theory?
Definition
People identify themselves and judge others based upon their friends
Term
What is the availability bias?
Definition
Make judgements on decisions that are easier to recall
Term
What is training?
Definition
A systematic effort by organizations to facilitate learning
Term
What are some statistics about training?
Definition

Over $55.8 Billion spent

$1,273 per person

Term
What is learning orientation?
Definition
Building competence is more important then demonstrating it
Term
What is performance-prove orientation?
Definition
Focus on demonstrating compentence so others think more favorably of them
Term
What is performance-avoid orientation?
Definition
Focus on demonstrating competence so that others will think poorly of them
Term
Whats the difference between programed and nonprogrammed decision making?
Definition

1) Automatic v Manual

2) Based on prevous info v not

3) Intuition v not

Term
What is the rational decision making model?
Definition
Step by step approach to making decisions by analyzing all alternatives 
Term
What does the RDM model teach us?
Definition
Look beyond what is ought to be to what should be
Term
What is bounded rationality?
Definition

Individuals lack the ability to process all information and make a decision

Term
What is satisficing?
Definition
Choosing the first available alternative considered
Term
What is selective perception?
Definition
Individuals only consider themselves
Term
What is escalation of commitment?
Definition
Continue following a failed course of action
Term
What are heuristics?
Definition
Rules of thumbs that make decision making easier
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