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MAN320F EXAM 2
Ch 4
42
Management
Undergraduate 4
10/24/2011

Additional Management Flashcards

 


 

Cards

Term

Why is workforce diversity important?

(3)

Definition

-Reflect employee demographics

-Reflect customer demographics

-Source of innovation

Term

Title VII of Civil RIghts Act

Equal employment opportunity commission

affimative action policies and programs

 

Which era of th evolution of workforce diversity consists of these three factors and what was the focus?

Definition

1960s-1970s

 

on complying with laws and regulations

Term

Publication of Workforce 2000 opened business leades' eyes about the future composition of workforce- more diverse first use of term workforce diversity

What was this era and it's significance?

Definition

Late 1980s

 

concept of workforce diversity expanded from compliance to an issue of business survival

Term

Shift from compliance and focusing only on women and minorities to including everyone, making employees more aware and sensitive to the needs and differences of others.

Which era is this and what is its significance?

Definition

Late 1980s to late 1990s

 

Focus on fostering sensitivity

Term

Workforce diversity seen as core business issue, important to achieve business success, profitability and growth

 

Which era is this and what is it's significance?

Definition

New Millenium

FOcus on diversity and inclusion for business sucess

Term
The benefits of workforce diversity fall under what three categories?
Definition

1.People management

2. Organizationl performance

3. Strategic

Term

Three benefit categories of workplace diversity

 

People management

(3)

Definition

-better use of employee talent

-increased quality of team problem-solving efforts

-ability to attract and retain employees of diverse backgrounds

Term

Three benefit categories of workplace diversity

 

Organizational performance

(3)

Definition

-Reduced costs associated with high turnover, absenteeism and lawsuits

-enhanced problem-solving ability

-improved system flexibility

Term

Three benefit categories of workplace diversity

 

Strategic

(4)

Definition

-incireased understanding of marketplace which improves ability to better market to diverse consumers

-potential to improve sales growth and increase market share

-potential source of competitive advantage because of improved innovation efforts

-viewed as moral and ethical the "right" thing to do

Term
The upscale retailer Abercrombie and Fitch paid $50M to people who alleged in a lawsuit and two class action suits that it discriminated against minorties and women. What type of benefit of workplace diversity is this an example of?
Definition
organization performance
Term
As the Hispanic population has grown so have organizational efforts to market products and services to that demographic group. Organiations have found their Hispanic employees to be a fertile source of insights that would otherwise not have been available. What type of benefit of workplace diversity is this an example of?
Definition
Strategic
Term

Types of diversity found in the workplace

(7)

Definition

-age

-gender

-race/ethnicity

-disability/abilities

-Religion

-GLBT

-Other

Term
What are the two challenges for managers when dealing with older workers?
Definition

-Overcoming misperceptions of older workers ex. not being adabtable resistant to new technology

 

-overcoming teh widespread beliefe that work performance and work quality decline with age

Term

What advantages do men have over women in the workplace?

(2)

Definition

-Men make higher weekly earnings

-Men start further up the career ladder and move faster

Term
Individuals in workplaces tend to favor colleagues of their own race in
Definition
performance evaluations, promotion decisions and pay raises
Term
No statistically significant differences between whites and African Americans are observed in
Definition
abseentism rates, applied social skills at work or accident rates
Term

In effectively managing workfoce with disabled employees, managers need to

 

accomodations do what?

Definition

create and maintain an environment in which employees feel comfortable disclosing their need for accomodation.

 

accomodations enable them to perform their jobs but also perceived as equitable to those not disabled

Term

In accomodating religious diversity, managers need to 

(3)

Definition

-recognize and be aware of different religions/beliefs

-pay attention to certain holidays and when they fall

-try to accomodate special needs requests w/o "special treatment"

Term

TRUE OR FALSE

 

85% of largest corporations in the US prohibit employment discrimination based on sexual orientation

Definition
true
Term

WHEN ACCOMODATING GLBT EMPLOYEES MANAGERS NEED TO 

(3)

Definition

-LOOK AT HOW BEST TO MEET THEIR NEEDS

-NEED TO RESPOND TO EMPLOYEE'S CONCERNS

-create a safe and productive work environment for all

Term

Other types of workplace diversity that managers might confront and have to deal with include

(5)

Definition

-socioeconomic background

-physical attractiveness

-obesity/thinness

-job seniority

-intellectual abilities

Term
Older workers may be targeted for layoffs because they are highly paid and have lucrative benefits. This is an example of what type of discrimination?
Definition
Discriminatory policies or practices
Term
Salespeople at one comapny went on company paid visits to strip clubs, brought strippers into the office to celebrate promotions, and fostered pervasive sexual rumors. This is an example of what type of discrimination?
Definition
Sexual harassment
Term
African American employees at some companies have found nooses hanging over their work stations. This is an example of what type of discrimination?
Definition
Intimidation
Term
Arab AMericans have been asked at work whether they cary bombs or were members of terrorist organizations. THis is an example of what type of discrimination?
Definition
Mockery and insults
Term
Female lawyers note that male attorneys frequently cut them off or do not adequately address their comments. THis is an example of what type of discrimination?
Definition
Incivility
Term

What a good mentor does

(5)

Definition

-provides instruction

-offers advive

-gives constructive criticism

-helps build appropriate skills

-shares technical expertise

 

Term

What a good mentor does

(3)

Definition

-develops a high-quality, close and supportive relationship with protege

-keeps lines of communication open

-knows when to "let go" and let protege prove what he/she can do

Term
Mentors usually provide two unique forms of mentoring functions. What are they?
Definition

-career development

-social support

Term

The main reason employee resource groups are so important is because

(2)

Definition

-diverse groups get to see their existense is acknowledged

-they have support of people within and outside the group

Term

THe main changes in the workplace in the US include

 

What is the most important changes in the global population?

Definition

1.-the total increase in pop

-changing components of pop (race and aging pop)

 

 

2. the total world population and the aging of that population

 

Term
The two main challenges managers face are
Definition
personal bias and glass ceiling
Term

Workplace diversity management initiatives include

(3)

 

Definition

mentoring

diversity skills training

employee resource groups

Term
What three things are important to remember when managing diversity?
Definition

1.Create a culture of inclusion

2. Demand a higher level of performance from everyone

3. Treat all people as irreplaceable assets

Term

MB: TOXIC EMOTIOINS AT WORK

Compassionate companies can

Definition
improve their toxin-handling practices
Term

MB: TOXIC EMOTIOINS AT WORK

New bosses, mergers, layoffs, stifling or confusing policies, salary decisions and the way changes are communicated can all be sources of 

Definition
emotional pain felt by ll organizational members
Term

MB: TOXIC EMOTIOINS AT WORK

Decreased productivity and a toxic condition that renders significant negative consequences for the organization and its staff are all consequences of what?

Definition
emotional pain
Term

MB: TOXIC EMOTIOINS AT WORK

What are skills of passionate leaders that are particularly helpful for handling diversity-based conflict?

(5)

Definition

-reading emotional cues of others and themsleves

-keeping people connected and in communication

-acting to alleviate the suffering of others

-mobilizing people to deal with their pain and get back to a stable state

-building a team environgment that rewards compassionate action

Term

MB: TOXIC EMOTIOINS AT WORK

What are the three major strategies for handling toxic situations?

Definition

1.Prevention

2.Intervention

3.Restoration

Term

MB: TOXIC EMOTIOINS AT WORK

Strategies for handling toxic situations

 

Prevention

(4)

Definition

Choosing new people wisely

developing existing staff

being fair minded

setting a healthful tone

Term

MB: TOXIC EMOTIOINS AT WORK

Strategies for handling toxic situations

 

Intervention

(5)

Definition

dealing with downturns

dealing with acute trauma

being visible

creating meaning for the pain

providing a contect to talk about the pain

Term

MB: TOXIC EMOTIOINS AT WORK

Strategies for handling toxic situations

 

Restoration

(4)

Definition

demostrate patience and trust

provide guidance

acknowledge pain

focus on constructive actions for resolving it

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