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MAN3025
CH12 human resources management
28
Management
Undergraduate 2
03/30/2010

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Term
human resource management (HRM)
Definition
activities that managers engage in to attract and retain employees and to ensure that they perform at high level and contribute to the accomplishment of organizational goals
Term
strategic human resources management
Definition
the process by which managers design the components of an HRM system to be consistent with each other, with other elements of organizational architecture, and with the organization's strateg and goals
Term
equal employment opportunity (EEO)
Definition
the equal right of all citizens to the opportunity to obtain employment regardless of their gender, age, race, country of origin, religion, or disabilities
Term
recruitment
Definition
activites that managers engage in to develop a pool of qualified candidates for open positions
Term
selection
Definition
the process that managers use to determine the relative qualifications of jb applicats and their potential for performing well in a particular job
Term
human resource planning
Definition
acivities that mangers engage in to forecast their current and future needs for human resources
Term
outsource
Definition
to use outside suppliers and manufacturers to produce good and services
Term
job analysis
Definition
identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job
Term
lateral move
Definition
a job change that entails no major changes in responsibility or authority levels
Term
realistic job preview (RJP)
Definition
an honest assessment of the advantages and disadvantages of a job and organization
Term
reliability
Definition
the degree to which a tool or test measures the same thing each time it is used
Term
validity
Definition
the degree to which a tool or test measures what it purports to measures
Term
training
Definition
teaching organizational members how to perfrom their current jobs and helping them acquire the nowlege and skills they need to be effective performers
Term
development
Definition
building the knowledge and skills of organizational members so that they are prepared to take on new responsibilities and challenges
Term
needs assessment
Definition
an assessment of which employees need training or development and what type of skills or knowledge tey need to acquire
Term
on-the-job training
Definition
training that takes place in the work setting as employees perform their job tasks
Term
performance appraisal
Definition
the evaluation of employees' job performance and conributions to their organization
Term
performance feedback
Definition
the process through which managers share performance appraisal infomation with subordinates, give subordinates and opportunity to reflect on their own performance, and develop, with subordinates, plans for the future
Term
objective appraisal
Definition
an appraisal that is based on facts and is likely to be umerical
Term
subjective appraisal
Definition
an appraisal hat is based on perceptions of traits, behaviors, or results
Term
360-degree appraisal
Definition
a performace appraisal by peers, subordinates, superiors, and sometimes clients who are in a position to evaluate a manager's performance
Term
formal appraisal
Definition
an appraisal conducted at a set time during the year and based on perfomance dimensions and measures that were specified in advance
Term
informal appraisal
Definition
an unscheduled appraisal of ongoing progress and areas for improvement
Term
pay level
Definition
the relative position of an organization's pay incentives in comparison with those of other organizations in the same industry employing similar kinds or workers
Term
pay structures
Definition
the arrangement of jobs into categories reflecting their relative importance to the organization and its goals, lelvels of skill required, and other characteristics
Term
cafeteria-style benefit plan
Definition
a plan from which employees can choose the benefits that they want
Term
labor relations
Definition
the activities that managers engae in to ensure that they have effective working relationships with the labor unions that represent their emplyees' interet
Term
collective bargaining
Definition
negotiations etween laor unions and managers to resolve conflicts and disputes abou issues such as working hours, wages, benefits, working conditions, and job security
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