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MAN 3025 final
n/a
139
Management
Undergraduate 3
04/26/2014

Additional Management Flashcards

 


 

Cards

Term
Productivity: Effienciency
Definition
measures input, how well resources used
Term
Productivity: Effectiveness
Definition
measures output as a goal/objective
Term
Manager
Definition
directs and enhances performance of others
Term
Administrator
Definition
managers in non profits or gov.
Term
Levels of managers: Supervisor
Definition
"team leaders" leads others who are not managers
Term
Levels of managers: Middle Managers
Definition
What you normally think of as a manager. Leads large divisions made of smaller units.
Term
Levels of managers: Top Managers
Definition
President, vice prez, CEO. Lead all or large part
Term
Types of managers: Line Managers
Definition
on the front lines, interact w/ employees daily
Term
Types of managers: Staff Managers
Definition
Support workers with their tech skills.
Term
Types of managers: Functional Managers
Definition
expertise in a single area.
Term
Types of managers: General Managers
Definition
has many of the other types of manager's responsibilities
Term
Managers: Upside down pyramid
Definition
clients and customers> operating workers> mid level and team leaders> top managers
Term
Management Process, name the 4 Functions
Definition
Planning, Organizing, Leading, Controlling
Term
Management Process Functions: Planning
Definition
psychological process to determine activities for objectives and goals
Term
Management Process Functions: Organizing
Definition
coordinating financial, physical, and human resources
Term
Management Process Functions: Leading
Definition
motivating others with enthusiasm and deidication
Term
Management Process Functions: Controlling
Definition
keeping track of performance and correcting if necessary. Important in a changing/ unpredictable environment.
Term
Management Roles and Activities, name 3 and their sub categories
Definition
Interpersonal: Leader, Figurehead, Liaison.

Informational: Disseminator, Spokesperson, Monitor.

Decisional Roles: Resource Allocator, Disturbance Handler, Negotiator, Entrepreneur.
Term
Management Roles and Activities: Interpersonal definition and 3 sub sections
Definition
How managers communicate.

Leader: motivates

Figurehead: making new policies and acting as an example.

Liaison: helps coordinate between groups.
Term
Management Roles and Activities: Informational definition and 3 subsections
Definition
how to analyze and pass info

Disseminator: pass info

Spokesperson: official person

Monitor: observes for new info
Term
Management Roles and Activities: Decisional Roles definition and 4 subsections
Definition
how to use info in a decision

Resource Allocator: decides how to distribute budget

Disturbance Handler: solves probs

Negotiator: makes deals

Entrepreneur: takes advantage of opportunities w/ new courses of action
Term
Management Skills: name 3
Definition
Tech, Human, and Conceptual
Term
Management Skills: Tech
Definition
special knowledge in a field, less important in higher management.
Term
Management Skills: Human
Definition
social ability, emotional intelligence
Term
Management Skills: Conceptual
Definition
complex and abstract situations, sees interrelationships between different parts of an issue. More important in higher management.
Term
Management: Agenda Setting
Definition
prioritize goals, make plans and timelines
Term
Classical Approaches to Management: Bureaucratic
Definition
specific hierarchy of authority
Term
Classical Approaches to Management: Bureaucratic
Definition
Well defined division of labor
Term
Classical Approaches to Management: Bureaucratic
Definition
Clear rules, procedures, policies
Term
Classical Approaches to Management: Bureaucratic
Definition
Impersonal Relationships
Term
Classical Approaches to Management: Bureaucratic
Definition
Career advancement dependent of merit
Term
Classical Approaches to Management: Bureaucratic
Definition
(-)resistant to change
Term
Classical Approaches to Management: Bureaucratic
Definition
(-)slow response
Term
Classical Approaches to Management: Bureaucratic
Definition
(-)rigid employee behavior
Term
Classical Approaches to Management: Scientific
Definition
most efficient work
Term
Classical Approaches to Management: Scientific
Definition
motion study, break tasks down
Term
Classical Approaches to Management: Scientific
Definition
optimal environment
Term
Classical Approaches to Management: Scientific
Definition
standard tools
Term
Classical Approaches to Management: Scientific
Definition
workers w/ right attributes and skill sets
Term
Classical Approaches to Management: Scientific
Definition
management provides assistance and direction
Term
Classical Approaches to Management: Administrative
Definition
management can be taught
Term
Classical Approaches to Management: Administrative
Definition
foresight
Term
Classical Approaches to Management: Administrative
Definition
Command: select best
Term
Classical Approaches to Management: Administrative
Definition
Organization:getting/offering necessary resources and supplies
Term
Classical Approaches to Management: Administrative
Definition
Coordination: clear flow of info, cooperation, solve complications
Term
Classical Approaches to Management: Administrative
Definition
Control: monitoring progress and correcting probs
Term
Hawthorn Effect
Definition
improve w/ special attention
Term
organizational behavior filed
Definition
how individuals and groups act
Term
Follet's behavioral approach
Definition
similar to communites
Term
Follet's behavioral approach
Definition
clear lines of communication to solve probs
Term
Follet's behavioral approach
Definition
not dominated by either workers or managers
Term
Follet's behavioral approach
Definition
managers facilitate cooperation
Term
Follet's behavioral approach
Definition
employee ownership increases productivity
Term
Follet's behavioral approach
Definition
socially responsible
Term
Follet's behavioral approach
Definition
complex interrelationships of business probs
Term
x person
Definition
rather follow than lead
Term
x person
Definition
doesn't like work
Term
x person
Definition
lazy, unmotivated
Term
x person
Definition
very irresposible
Term
y person
Definition
creative
Term
y person
Definition
willing to work
Term
y person
Definition
seeks responsibility
Term
y person
Definition
self directed
Term
self fulfilling prophecy
Definition
one person's expectations cause another person to change/act appropriately
Term
Operations research
Definition
probs solved with data and math models
Term
Quantitative Analysis: Inventory analysis
Definition
inventory costs low by using data to predict when more supplies are needed
Term
Quantitative Analysis: Mathematical Forecasting
Definition
predict future sales, availability of supplies, population growth, and future market size
Term
Quantitative Analysis: Queuing Theory
Definition
employees and resources when and where most needed
Term
Quantitative Analysis: Network Models
Definition
reduce task to fundamental activities, organize activities, create timeline
Term
Operations Management
Definition
analyzes the way goods and services are rendered to improve process
Term
System
Definition
set of smaller coordinated parts
Term
Contingency thinking
Definition
utilizing different approaches when needed
Term
high uncertainty/ changing
Definition
flexible, informal, open lines of communication
Term
low uncertainty/ constant
Definition
efficient, streamlined bureaucracy
Term
Systems Thinking
Definition
members aware of how org functions
Term
Mental Models
Definition
members abandon previous ways of thinking
Term
Personal Mastery
Definition
members devoted to learning
Term
Shared Vision
Definition
members agree on a mission to pursue
Term
Team Learning
Definition
members align and act together towards vision
Term
Evidence Based Management
Definition
specific Q's, data, statistics, studies
Term
Evidence Based Management: Scientific Approach
Definition
observe prob or question
Term
Evidence Based Management: Scientific Approach
Definition
generate hypothesis
Term
Evidence Based Management: Scientific Approach
Definition
create study for hypothesis
Term
Evidence Based Management: Scientific Approach
Definition
analyze and draw conclusions
Term
Evidence Based Management: Scientific Approach
Definition
accept or reject hypothesis
Term
Evidence Based Management: Scientific Approach
Definition
poorly constructed, errors not applicable
Term
Maslow Motivation definition
Definition
hierarchy of need fundamental to expression and growth
Term
Maslow Motivation 1st need
Definition
Physiological
Term
Maslow Motivation 2nd need
Definition
Security
Term
Maslow Motivation 3rd need
Definition
Social
Term
Maslow Motivation 4th need
Definition
Esteem
Term
Maslow Motivation 5th need
Definition
Self Actualization
Term
Aldefre's Motivation: Existence Needs
Definition
physical and material
Term
Aldefre's Motivation: Relatedness
Definition
+/- interaction to achieve esteem
Term
Aldefre's Motivation: Growth- external
Definition
social approval
Term
Aldefre's Motivation: Growth- internal
Definition
how they feel about accomplishments
Term
Aldefre's Motivation: Frustration Regression Principle
Definition
frustration with higher need causes regression to a lower need
Term
nPow: Power
Definition
doesn't shy away from decisions
Term
nAff: Affiliation
Definition
Enjoys social interaction
Term
nAch: Achievemnt
Definition
reward in completing tasks, not trying and failing
Term
Achievement Motivation: nAch (-) ____
Definition
Fear of failure
Term
Expectancy Theory: (E)PRIO
Definition
Effort
Term
Expectancy Theory: E(P)RIO
Definition
Performance
Term
Expectancy Theory: EP(R)IO
Definition
Reward
Term
Expectancy Theory: EPR(IO)
Definition
Individual Outcome
Term
Goes between Expectancy and Performance
Definition
Expectancy
Term
Goes between Performance and Reward
Definition
Instrumentality
Term
Goes between Reward and Individual Outcome
Definition
Valance
Term
Expectancy
Definition
effort leads to performance
Term
Instrumentality
Definition
performance rewarded
Term
Valance
Definition
degree of value in reward
Term
Adam's equity Theory
Definition
if we receive equal or greater outcomes of inputs we feel fortunate
Term
Procedural Justice
Definition
rewards and punishments fair
Term
Distributive Justice
Definition
distribution of resources fair
Term
Interactional Justice
Definition
treatment and communication fair
Term
Hygiene/ Extrinsic Factor
Definition
co. policies
Term
Hygiene/ Extrinsic Factor
Definition
relationship w/ peers
Term
Hygiene/ Extrinsic Factor
Definition
supervision
Term
Hygiene/ Extrinsic Factor
Definition
security
Term
Hygiene/ Extrinsic Factor
Definition
relationship w/ boss
Term
Hygiene/ Extrinsic Factor
Definition
work conditions
Term
Hygiene/ Extrinsic Factor
Definition
salary
Term
Motivation/ Intrinsic Factor
Definition
Achievement
Term
Motivation/ Intrinsic Factor
Definition
Growth
Term
Motivation/ Intrinsic Factor
Definition
Recognition
Term
Motivation/ Intrinsic Factor
Definition
Work Itself
Term
Motivation/ Intrinsic Factor
Definition
Responsibility
Term
Motivation/ Intrinsic Factor
Definition
Advancement
Term
Acts of citizenship
Definition
intrinsic reward for doing something good for nothing
Term
Cognitive Evaluation
Definition
less motivation from doing a task that is rewarded
Term
Crowd Out
Definition
extrinsic rewards cheapens intrinsic motivation
Term
Conditioned Response
Definition
event triggers a response
Term
Operant Conditioning
Definition
associations between behaviors and consequences
Term
Thorndike's law of effect
Definition
good repeated if rewarded
Term
positive reinforcement leads to
Definition
positive consequence
Term
negative reinforcement leads to
Definition
removal of undesirable consequences
Term
Avoidance leads to
Definition
avoidance of undesirable condition consequences
Term
extinction leads to
Definition
ignoring behavior
Term
punishment leads to
Definition
undesirable consequences
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