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MAN 3024 UF Final Exam
flashcards for chapters 11 through 16
60
Business
Undergraduate 3
08/02/2011

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Term
five personality dimensions
Definition
1. extroversion 2. agreeableness 3. conscientiousness 4. emotional stability 5. openness to experience
Term
which personality dimension has the strongest correlation to job and training performance
Definition
conscientiousness
Term
four traits of emotional intelligence
Definition
1. self awareness 2. self management 3. social awareness 4. relationship management
Term
three components of attitude
Definition
1. affective 2. cognitive 3. behavioral
Term
definition of 'affective'
Definition
one component of attitude that is your feeling and emotions about a situation
Term
definition of 'cognitive'
Definition
component of attitude which is your beliefs and knowledge about a situation
Term
definition of 'behavioral'
Definition
a component of attitude that indication how one intends or expects to behave in a situation
Term
list four steps in the perceptual process
Definition
selective attention-> interpretation and evaluation -> storing in memory -> retrieving from memory to make judgements and decisions
Term
what are causal attributions?
Definition
inferring causes for observed behavior
Term
define 'motivation'
Definition
the psychological processes that arouse and direct goal-oriented behavior
Term
name the two sorts of rewards
Definition
extrinsic and intrinsic
Term
what are content perspectives?
Definition
theories that emphasize the needs that motivate people
Term
what are 'needs'?
Definition
psychological or physiological deficiencies that arouse behavior
Term
what are the five levels of Maslow's Heirarchy of Needs
Definition
1. physiological 2. safety 3. love 4. esteem 5. self-actualization
Term
What is the ERG theory and who made it?
Definition
humans have three basic needs 1. existence 2. relatedness and 3. growth and Alderfer thought of it
Term
what is the Aquired Needs Theory, when does it apply, and who thought of it?
Definition
three needs are major motives for people's workplace behavior, McClelland, and they are 1.achievement 2. affiliation, and 3. power
Term
what's Herzberg's Two Factor Theory?
Definition
work satisfaction comes from motivating factors while work dissatisfaction comes from hygeine factors
Term
Herzberg's five motivating factors
Definition
1. achievement 2. the work itself 3. recognition 4. responsibility 5. advancement and growth
Term
Herzberg's four hygeine factors
Definition
working conditions, pay levels, company policies, and supervisors
Term
what is the Equity Theory?
Definition
motivation theory that considers employee perceptions of fairness my inputs & outputs v. their inputs & outputs
Term
what is the Expectancy Theory?
Definition
says that employees are motivated by 1. how much they want it and 2. how likely they think they are going to get it
Term
define 'expectancy'
Definition
belief that a particular level of effor will lead to a particular level of performance
Term
define 'instrumentality'
Definition
the expectation that successful performance of the task will lead to the desired outcome
Term
valence
Definition
the value a worker assigns to an outcome
Term
four types of reinforcement
Definition
positive negative extinction punishment
Term
extinction
Definition
the witholding or withdrawal of positive rewards for undesireable behavior
Term
definition of a group
Definition
two or more freely acting individuals who share collective norms, goals and have a common identity
Term
definition of a team
Definition
a small group of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
Term
types of teams
Definition
continuous improvement team, cross-functional team, problem solving team, self managed team, top managed team, virtual team, work team
Term
work teams for four purposes
Definition
advice, production, action, project
Term
task role within a team
Definition
a behavior that concentrates on getting the team's tasks done
Term
maintenance role within a team
Definition
aka. relationship oriented role, consists of behavior that fosters constructive relationships
Term
management v. leadership
Definition
m- coping with complexity l- coping with change
Term
being a manager list six things
Definition
planning, budgeting, organizing, staffing, controlling, problem solving
Term
being a leader list four things
Definition
setting a direction, aligning people, motivating and inspiring
Term
five sources of power
Definition
1. legitimate 2. reward 3. coercive 4. expert 5. referent
Term
what do trait approaches to leadership try to figure out?
Definition
identify distinctive characteristics that account for the effectiveness of leaders
Term
what is project GLOBE?
Definition
ongoing attempt to develop an empirically based theory to “describe, understand, and predict the impact of specific cultural variables on leadership and organizational processes and the effectiveness of these processes
Term
what are behavioral leadership approaches?
Definition
attempt to determine the distinctive styles used by effective leaders
Term
what is initiating structure and what leadership model defines it?
Definition
behavior that organizes and defines what group members should be doing ; Ohio State Leadership Model
Term
what is the contingency leadership model?
Definition
determines if a leader's style is task oriented or relationship oriented and if that style is effective for the situation
Term
path-goal leadership model
Definition
leader makes desirable rewards and makes a way to get them + support
Term
situational leadership theory
Definition
leaders lead according to the readiness of their followers
Term
what is medium richness?
Definition
indicates how well a particular medium conveys information and promotes learning
Term
define productivity
Definition
outputs divided by inputs
Term
what is 'controlling'?
Definition
monitoring performance, comparing it with goals, and taking corrective action as needed
Term
five steps in the control process
Definition
1. est. standards 2. measure performance 3. compare performance with standards 4. take corrective action if necessary 5. either revise standards or continue to work and recognize success
Term
three levels of control
Definition
strategic, tactical, and operational
Term
what is strategic control
Definition
monitoring performance to ensure that strategic plans are being implemented and taking corrective action as needed
Term
what is tactical control?
Definition
monitoring performance to ensure that tactical plans- those at the divisional or departmental level- are being implemented
Term
what is operational control?
Definition
monitoring performance to ensure that operational plans- day-to-day goals- are being implemented and taking corrective action as needed
Term
six areas of control
Definition
physical, human resources, informational, financial, structural, cultural
Term
four indicators on a balanced scoreboard
Definition
customer satisfaction, internal processes, innovation and improvement activities, and financial measures
Term
what is incremental budgeting?
Definition
allocates increased or decreased funds to a department by using the last budget period as a reference point
Term
liquidity ratios
Definition
indicate how easily a firm's assets can be converted to cash
Term
what do return ratios indicate?
Definition
how effective management is generating a return or profit
Term
what is the PDCA cycle?
Definition
plan, do, check, act
Term
two core principles of total quality management
Definition
1. people orientation 2. improvement orientation
Term
what is people orientation in TQM?
Definition
everyone involved in the organization should focus on delivering value to customers
Term
RATER scale
Definition
customers rate the quality of the services based on Reliability Assurance Tangibles Empathy Responsiveness
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