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k-201 lecture part 2
n/a
42
Business
Undergraduate 2
12/06/2010

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Term
Knowledge Management Systems
Definition
Involve capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
Term
Positives to KM's
Definition
1.Sharing of valuable org. information throughout heiarchy
2.Can avoid re-inventing the wheel, reducing redundant work
3. May reduce training time for new employees
4. retention of intellectual property
Term
explicit knowledge
Definition
anything that can be documented, archived and codifed
Term
tacit knowledge
Definition
knowledge contained in peoples heads
Term
supply chain management
Definition
involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability
Term
4 components of Supply Chain Management
Definition
Supply Chain strategy
Supply chain partners
supply chain operation
supply chain logistics
Term
Benefits to supply chain management
PORTERS 5 Forces
Definition
Decreases buyer power,increases supplier power, increases switching costs to reduce substitute product or services, creates entry barriers and reduces the threat of new entrants, increases efficiencies while seeking a competitive advantage through cost leadership
Term
Customer Relationship management
Definition
involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and organizations profitability. CRM IS A STRATEGY AND TECHNOLOGY!
Term
DETERMINING VALUABLE CUSTOMERS
Definition
RFM-RECENCY, FREQUENCY, MONETARY VALUE
Term
Benefits of CRM
Definition
Provides better customer service, improves call center efficiency, cross-selling products is more effective, helps sales staff close deals faster, simplifies marketing and sales processes, discovers new customers, increases customer revenues
Term
operational CRM
Definition
Day to day front office operations dealing with the customer
Term
Analytical CRM
Definition
Back office operations and strategic analysis not dealing directly with the customer
Term
Three primary CRM systems a sales force can implement
Definition
sales management crm, opportunity management CRM, Contact management CRM
Term
Supplier relationship management
Definition
keeps suppliers satisfied by evaluating and categorizing suppliers satisfied by evaluation
Term
partner relationship management
Definition
focuses on keeping vendors happy by managing alliance partner and reseller relationships
Term
employee relationhip management
Definition
provides employees with a subset of CRM applications available through a web browser
Term
Customer Relationship Management is
Definition
This is not just a technology, but a strategy, process and business goal that an organization must embrace at an enterprise wide level
Term
CRM does these four things
Definition
indentifies types of customers
designs individual customer marketing campaigns
treats customers as an individual
understands customers buying behaviors
Term
enterprise resource planning
Definition
Integrates all departments and function throughout an organization into a signle IT system or integrates system so employees can make decisions by viewing enterprise wide information on all business operations
Term
Core components focusing on ERP
Definition
Accounting and Finance
Production and materials management
Human resources
Term
Business Intelligence
Definition
refers to applications and technologies that are used to gather,provide access to, and analyze data and information to support decision making efforts
Term
data mining
Definition
the process of analyzing data to extract information and offered by raw data aone
Term
SDLC
Definition
the overall process for developing information systems from planning and analysis through implementation and maintenance
Term
Software development can result in these 4 outcomes positive or negatively impacting...
Definition
increase or decrease in revenue
repair or damage to brand rep.
prevent or incur liabilities
increase or decrease productivity
Term
The system development lyfe cycle
Definition
planning-analysis-design-development-testing-implementation-maintenance
Term
Business requirements
Definition
Part of the analysis stage, very important
Term
Waterfall approach to software development
Definition
this is an activity based process in which each phase of the SDLC is performed sequentially from planning through implementation and maintenance
Term
agile approach to software development
Definition
aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process
Term
Projeect management's role in system developement
Definition
PM offers a strategic framework for cooridinating the numerous activites associated with organization project
Term
Triple contraint to Project management
Definition
Time, Scope, COST
Term
Change Management
Definition
a set of techniques that aid in evolution, composition, and policy management of the design and implementation of a system
Term
Reactionary IT's
Definition
Focuses on Today's priorities
Pushes technology as a solution to alignment
waits for business to lead IT
Term
Strategic IT
Definition
focuses on business outcomes, not todays priorites
brings opportunities to the business
places technology in a business outcome context
Term
SWOT Analysis
Definition
Strengths, Weaknesses, Opportunites, Threats
Term
Goals of Project Management
Definition
Focus on organizational goals
categorize projects
perform a financial analysis
Term
Strategy
Definition
the long term direction and scope of an organization to acheive competitive advantage
Term
Steps to decision making process
Definition
define the problem and develope goals
gather necessary data and convert to info
develop alternatives
using the informationm rate the alternatives
make your decisions
Term
Modeling
Definition
building a spreadsheet that describes the current, or future state of your operations
Term
decsriptive models
Definition
describe the current state
Term
perscriptive models
Definition
can forcaste or optimize focusing on future possibilites, using a decision variable
Term
business process reengineering
Definition
The analysis and design of workflows and processes within an organization.
Term
Business process management
Definition
integrates all of an organizations business processes more efficiently
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