Shared Flashcard Set

Details

IO Psych Chapter 11
Chapter 11: dynamics of interaction (COMMUNICATION)
19
Psychology
Undergraduate 4
04/09/2012

Additional Psychology Flashcards

 


 

Cards

Term
upwards communication
Definition
  • open door policy
  • attidue surveys
  • focus groups and exit interviews
  • suggestion boxes
  • third party facilitators
Term
downward communication
Definition
  • bulletin boards
  • newsletters
  • policy manuals
  • intranets
Term
business communication
Definition
  • memos
  • telephone calls
  • e-mail
  • voice mail
  • instant messaging
  • in-person meetings
  • video conferencing
Term
informal communication
Definition

grapevine 

  • provides emplyees with information, power, entertainment
  • percieved by most to be more reliable and believable than formal communications
  • used to convey accurate and rumors
Term
message
Definition
idea, thought, feeling, or opinion to be communicated (verbal or nonverbal)
Term
channel
Definition

medium through which the message travels from sender to receiver

 

(face-to-face, phone, memo, skype, facetime, email)

Term
recipient
Definition
  • reception: receives the message
  • decoding: interpretations of the message
  • response: behavior that results from the receipt and decoding
  • feedback: sender is made aware of the fact that message was received
Term
problem with communication (1)
Definition

intended message vs message sent

 

  • think about what you want to communicate
  • practice
  • communication skills training
Term

problem with communication (2)

Definition

message sent vs message received

 

  • words used
  • communication channel
  • nonverbal cues
  • paralanguage
Term
channel richness:
Definition

amount of information that can be transmitted during a communication episode

 

rich channels:

  • can handle multiple cues simultaneously
  • facilitate rapid feedback
  • are very personal in context
Term
paralanguage
Definition

the way we say things:

 

tone, tempo, volume, number of pauses, rate of speech

Term

problems with communication (3)

 

physical barriers/imposed structure

Definition
structure or environment restricts who can communicate with whom in a group
Term

problem with communication (4)

Definition

message received vs message interprated

 

  • listening skills
  • styles of listening
  • emotional state
  • cognitive ability
  • bias
Term
Filtering
Definition
sender omits part of the message as it is transmitted
Term
Distortion
Definition
sender manipulates information so that it will be received more/less favorably by the recipient
Term
selective perception
Definition
people selectively interpret what they see on the basis of their interests, backgrounds, experiences, and attitudes
Term
information overload
Definition
a condition in which information inflow exceeds an individual's processing capacity
Term
emotions
Definition
how a recipient feels at the time a message is received will influence how it is interpreted
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