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Human Resources & PR MGMT
Test 1. Chpts 1-5, 14
60
Marketing
3rd Grade
03/27/2007

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Term
HR Management
Definition
Policies, practices, and systems that influence employees behaviors, attitutes and performances.
Term
Human Capital
Definition
To be valuable, rare, cannot be immiatated.

An organizations employees, described in terms of their training, experience, judgement, intelligence, relationships, and insight.
Term
SHRM
Definition
Society for HR Management. They provide professional certifications.
Term
Knowledge Workers
Definition
Employees whose main contribute is specialized knowledge, such as knowledge of customers, a process, or a profession
Term
Downsizing
Definition
An activity in an organziation aimed at creating greater efficiency by eliminating certain jobs. Planned elimination of a large number of jobs.
Term
Outsourcing
Definition
Sending work "outside" the organziation to be done by individuals not employed full time with the organization
Term
EEO stands for and means...
Definition
Equal Employement Opportunity - means all individuals have an equal chance for employment regardless of race, color, religion, sex, and disability. This is created through Constitutional amendments, legislation, and executive orders.
Term
EEOC stands for and means...
Definition
Equal Employment Opportunity Commission - is responsible for enforcing most of the EEO laws. They investigate and resolve complains.
Term
OFCCP stands for and means...
Definition
Office of Federal Contract Compliance Proceedure - is the agency responsible for enforcing the executive orders that cover organziations doing business with the Federal government.
Term
Reasonable Accommodation
Definition
Refers to an employer providing the necessary technology to enable affected individuals to do a job
Term
OSHA stands for and means...
Definition
Occupational Safety and Health Administration - protects workers from workplace hazards and is responsible for inspecting employers, applying safety and health standards, and issue fines.
Term
13th and 14th Amendments
Definition
13th - abolish slavery. 14th - provides equal protection
Term
HR Planning
Definition
Process of determining an organziations human resource needs.
Term
HRIS stands for and means...
Definition
Human Resource Information System - A computer system used to acquire, store, manipulate, analyze, retrieve, and distribute info related to human resources.
Term
Core Competency
Definition
A set of knowledge and skills that make a company unique and superior
Term
Job vs Position
Definition
Job = a set of related duties. Position = the ste of duties performed by one person. 1 job can = many positions.
Term
Job Analysis
Definition
the process of getting detailed info. about jobs
Term
Job Description
Definition
a list of tasks, duties and responsibilities (TDR's) that a job entails
Term
Work Flow Design
Definition
process of analyzing taks required to produce a product or service
Term
Unions
Definition
organziations formed for the purpose of representing their members interests in dealing with employers. Through collective bargaining.
Term
Craft Union
Definition
all have a specific skill or occupation
Term
Industrial Union
Definition
members linked by their work in a particular industry
Term
Union Steward
Definition
represent the works against the company and supervisors
Term
Employers can't TIPS...
Definition
Threaten, Interogate, Promise, Spy
Term
NLRA stands for and means...
Definition
National Labor Relations Act was passed to make collective bargaining legal. Allows unions to organize, strike, and recruite.
Term
Job Specification
Definition
Statements indicating the minimal acceptable qualifications incumbents must possess to successfully perform the essential elements of their jbos.
Term
Recruiting
Definition
Any activity carried on by the organization with the primary purpose of identifying and attracting potential employees.
Term
Title VII
Definition
The most prominent peice of legislation regarding HRM, it states the illegalality of discriminating against individuals based on race, religion, color, sex, or national origin. Applies to organizations with 15 or more employees working 20 or more weeks a year.
Term
Sexual Harassment
Definition
anything of a sexual nature that creates a condition of employment, an employment consequence, or a hostile or offensive environment.
Term
Pregnancy Discrimination Act
Definition
Law prohibiting discrimination based on pregnancy
Term
Equal Pay Act
Definition
This act requires equal pay for equal work.
Term
4/5th's Rule
Definition
A rough indicator of discrimination, this rule requires that the number ofminority members a company hires must equal at least 80% of the majority members in the population hired.
Term
Flextime
Definition
A work arrangement where there is typically a core period when an employee is expected to be at work during the day and the rest of the day they can work "flextime" and decide what hours to work.
Term
High-Performance Work System
Definition
Organizations that have the best possible fit between their social system and technical system.
Term
Employee Empowerment
Definition
Giving employees responsibility and authority to make decisions regarding all aspects of product development or customer service.
Term
Teamwork
Definition
The assignment of work to groups of employees with various skills who interact to assemble a product or provide a service.
Term
Psychological Contract
Definition
A description of what an employee expects to contribute and what the employer will provide in exchange.
Term
Disability
Definition
a physical or mental impairment that substantially limits one or more major life activity.
Term
Affirmative Action
Definition
Active effort to find opportunities to hire or promote people in a particular group.
Term
Quid Pro Quo
Definition
"This for that". ie: You give me a blowjob and I'll let you keep your job
Term
Job Design
Definition
The process of defining how work will be performed and what tasks will be required in a given job
Term
Trend Analysis
Definition
Using statistical models to predict labor demand for the next year using Leading indicators and Subjective judgements
Term
Leading Indicators
Definition
Objective measures that accurately predict future labor demand
Term
Labor Relations
Definition
Field that emphasizes skills managers and union leaders can use to minimize costly forms of conflict (ie: strikes) and seek win-win solutions to disagreements.
Term
ALF-CIO
Definition
An association that seeks to advance the shared interests of its member unions at the national level
Term
NLRB stands for and means...
Definition
National Labor Relations Board - a Federal Government agency that enforces the NLRA and has the 2 functions of, (1) conduct elections, (2) prevent unfair labor practices.
Term
Right-to-work Laws
Definition
Under that Taft-Hartley Act established the Right-To-Work which allows states to enact laws that do not require union membership or payment of union dues.
Term
Collective Bargaining
Definition
Negotiation between union representatives and management to arrive at a contract defining conditions of employment.
Term
Strike
Definition
A collective decision by union members not to work until certain demands or conditions are met.
Term
Grievance Procedure
Definition
Process for resolving conflicts where (1) employee talks to the superviors. (2) If fails, then talks to the union steward and union puts grievance in writing and (3) submits to manager and (4) steward meets with management representative.
Term
Mediation
Definition
A mediator attempts to find common ground between the two parties and offer recommendations.
Term
Fact-Finding
Definition
techinque whereby a third party conducts a hearing to gather evidence from both sides (labor + management), then the fact-finder renders a decision as an appropriate settlement.
Term
ADA stands for and means
Definition
Americans with Disabilities Act - extends EEO coverage to include most forms of disability and requires employers to make reasonable accommodations.
Term
Employment-At-Will
Definition
permits employers to discipline or discharge employees at their discretion.
Term
Job enrichment
Definition
enhancing jobs by giving employees more opportunity to plan and control their work.
Term
Job Rotation
Definition
Moving employees horizontally or vertically to expand their skills, knowledge, or abilities.
Term
Union Shop
Definition
Any nonunion workers must become dues-paying members within a prescribed period of time
Term
Open Shop
Definition
Employees are free to join the union or not, and those who decline need not pay union dues.
Term
Ergonomics
Definition
the study of the interaction of a person with a machine.
Term
Disparate Treatment
Definition
Title VII prohibits employers from treating applicants or employees differently because of their membership in a protected class
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