Shared Flashcard Set

Details

HRM Chapter 10
N/A
40
Business
11/04/2010

Additional Business Flashcards

 


 

Cards

Term

Employee turnover 

Definition

when employees leave the organization

Term
2 types of turnovers
Definition

Voluntary turnover – turnover initiated by employees

Often when the org would prefer to keep them

Involuntary turnover: turnover initiated by employer

Often with employees who would prefer to stay

Term

Turnover Costs for Involuntary and Voluntary turnover

Definition
[image]Need picture
Term

Employee Separation

Definition

Organizations must develop a standardized, systematic approach to discipline and discharge These decisions should not be left solely to the discretion of individual managers or supervisors

Term

Principles of justice and law: Outcome fairness, procedural justice, and Interactional justice

Definition

Outcome fairness:  a judgment that the consequences given to employees are just

Procedural justice:  a judgment that fair methods were used to determine the consequences an employee receives

Interactional justice:  judgment that the organization carried out its actions in a way that took the employee’s feelings into account. Respectful, considerate, empathy

Term

Wrongful discharge – Implied contract

Definition

If indications of job security are present, this could be considered an implied contract

Term
Wrongful discharge – Public policy
Definition

Cannot be fired for fulfilling duties or legal obligations considered to be socially useful (jury duty)

Term

Discrimination

Definition

Employers must make discipline decisions without regard to a person’s age, sex, race, or other protected status              

·         Evenhanded, carefully documented discipline can avoid such claims

Term

Employee privacy

Definition

Employers need to ensure that the information they gather and use for discipline is relevant

           

Be careful who has access to have some information, like medial issues.

Term

Measures for protecting employees privacy

Definition

1. Ensure that the information is relevant.

2. Publicize information-gathering policies and consequences.

3. Request consent before gathering information.

4. Treat employees consistently.

5. Conduct searches discreetly.

6. Share information only with those who need it.

Term

Notifications of layoffs

 

Definition

Organizations that plan broad-scale layoffs may be subject to the Workers’ Adjustment, Retraining and Notification Act (WARN)

Employers covered by the law are required to give notice before any closing or layoff

Organizations with more than 100 employees must give 60 days’ notice before any closing or layoff that will affect at least 50 fulltime employees

Failure to do so may require back pay, fringe benefits and penalties

Term

Discipline Process

Definition

A primary responsibility of the HR department

The processes should be analogous to a hot stove

          It provides a warning (feels hot)

          It is consistent (burns every time)

          It is immediate (burns now)

          It is impersonal (burns all alike)

Organizations must communicate rules and rule violation consequences to every employee.  This can be done via: Bulletin board, Handbook, Intranet

Term
Progressive discipline
Definition

A formal discipline process in which the consequences become more serious if the employee repeats the offense

Example: Unofficial spoken warning -> Official spoken warning -> 2nd official warning and threat of suspension -> Temporary suspension and final warning -> Termination

Term
Alternative Dispute Resolution (ADR)
Definition

Methods of solving a problem by bringing in an impartial outsider but not using the court system

Open-door policy -> Peer review -> Mediation -> Arbitration

Term

Alternative Dispute Resolution steps: 1. Open Door Policy, 2. Peer Review, 3. Mediation, 4. Arbitration

Definition

1.       An organization’s policy of making managers available to hear complaints

2.       Process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute

3.       Nonbinding process in which a neutral party from outside the organization hears the case and tries to help the people in conflict arrive at a settlement

4.       Binding process in which a professional arbitrator from outside the organization (usually a lawyer or judge) hears the case and resolves it by making a decision

Term

Employee Assistance Programs (EAP)

Definition

A referral service that employees can use to seek professional treatment for emotional problems or substance abuse

Normally cheaper than other alternatives

Basic elements

a.       Programs usually identified in official documents

b.      Supervisors trained to use the referral service

c.       Organization trains employees to use the system when needed

d.      Organization regularly evaluates program costs and benefits

Term

Outplacement Counseling

Definition

A service in which professionals try to help dismissed employees manage the transition from one job to another

Goals:

Help former employee address the psychological issues associated with losing a job

At the same time, helping the person to find a new job

Term

Job Dissatisfaction: Tasks

Definition

Many aspects of a task have been linked to job dissatisfaction

Especially complexity, degree of physical strain and exertion 

Term

Job Dissatisfaction: Roles – Role ambiguity, role conflict, role overload

Definition

A set of behaviors that people expect of a person in a particular job

          uncertainty about what the organization expects

           an employee’s recognition that demands of the job are incompatible or contradictory

          a state in which too many expectations or demands are placed on a person 

Term

Job Dissatisfaction – personal dispositions

Definition

Associated with job dissatisfaction

          Negative affectivity:  pervasive low levels of satisfaction with all aspects of life

          Core self-evaluations:  opinions individuals have of themselves – positive or negative 

Term

Job Dissatisfaction – Supervisors and coworkers

Definition

If people feel they are not valued by their supervisors or coworkers, they may leave

Term

Job Dissatisfaction – Pay levels

Definition

If pay and benefits do not meet the employee’s expectations they may pursue other opportunities

                Benefits can lead to high job satisfaction, but employees have a hard time seeing the value

Term

Behavior changes

Definition

          Change the condition

          Lodge complaints

          Whistle-blowing

          Bring a lawsuit

Term

Physical job withdrawal 

Definition

Calling in sick, leaving the job 

Term

Psychological withdrawal 

Definition

Mentally checked out 

Term

Psychological withdrawal - Job involvement

Definition

The degree to which people identify themselves with their jobs

Term

 

Organizational commitment

 

Definition

 

The degree to which an employee identifies with the organization and is willing to put forth effort on its behalf

Job satisfaction

 

Term

Job satisfaction

Definition

A pleasant feeling resulting from the perception that ones job fulfills or allows for the fulfillment of ones important job values

Term

The components of Job Satisfaction

Definition

Values, Perceptions, and Ideas of what is important  

Term
Among managers, who has the highest turnover rate?
Definition
Women and Minorities because they often see little room for development.
Term
Job involvement
Definition
The degree to which people identify themselves with their jobs
Term
Organizational commitment
Definition
The degree to which an employee identifies with the organization and is willing to put for effort on its behalf.
Term

Whistle blowing 

Definition

 

A disgruntled taking their charges to the media in hope that if the public learns about the situation, the organization will be forced to change.

                The negative publicity is bad

 

Term
Meaningful work
Definition

The most important aspect of work is the degree which it is meaningfully related to workers' core values. 

 

This is why people volunteer. 

Term
Role analysis technique
Definition
A process of formally identifying expectations associated with a role
Term
The Fair Labor Standards Act
Definition
Exempts managers and professionals from its requirement that the company pay overtime to employees who work more than a 40- hour week.
Term
Job satisfaction - pay structure
Definition
The way the organization assigns different pay levels to different levels and job categories.
Term
Job satisfaction - Pay Raises
Definition

People generally expect that their pay will increase over time. 

HR can help prevent job dissatisfaction by helping to communicate the reason behind the organizations pay structure and pay raises. 

Term
Exit interview
Definition
A meeting of a departing employee with the employee's supervisor and/or a HR specialist to discuss the employee's reasons for leaving.
Term
Negative affectivity
Definition

Low levels of satisfaction with all aspects of life. 

They tend to focus on the negative aspects of themselves and others.


Debbie Downer