Term
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Definition
| the ability of the worker to be receptive to the client regardless of factors such as dress or behavior |
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Term
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Definition
| s human services professional whose primary responsibilities are planning and organizing services |
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Term
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Definition
| speaking out on behalf of clients who cannot speak for themselves |
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Term
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Definition
| a human service role that involves speaking on the client's behalf |
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Term
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Definition
| a federally funded public assistance program, titled Aid to Families with Dependent Children, that was replaced in 1996 as a result of welfare reform |
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Term
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Definition
| the increasing number of individuals over 65 in America |
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Term
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Definition
| workhouses for the mentally ill, the elderly, children, able-bodied poor, criminals, and other groups of people who needed care |
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Term
| Americans with Disabilities Act |
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Definition
| Legislation passed in 1990 to enable people with disabilities to have equal access to goods and services |
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Term
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Definition
| psychotropic medications prescribed to relieve anxiety, fear, or tension |
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Term
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Definition
| psychotropic medications that relieve depression |
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Term
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Definition
| psychotropic medications that are effective in managing psychotic disorders |
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Term
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Definition
| residential living that matches level of care to individual need |
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Term
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Definition
| institutions for the mentally ill |
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Term
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Definition
| verbal and nonverbal components that describe listening: eye contact, vocal qualities, verbal tracking, and body language |
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Term
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Definition
| referring to a client to another agency or service |
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Term
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Definition
| the activities of planning and coordinating treatment strategies |
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Term
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Definition
| layers of authority in an agency |
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Term
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Definition
| an individual, small group, or larger population who needs help |
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Term
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Definition
| recipients of humans services who may be individuals, small groups, and/or populations |
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Term
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Definition
| a statement of ethical standards of behavior |
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Term
| community- based services |
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Definition
| services available in the community that enable clients to interact with their environments in the least restrictive setting in which they can function |
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Term
| community mental health centers |
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Definition
| multiservice centers established to provide a variety of community-based services for mentally ill, including inpatient and outpatient care, emergency services, assistance to the courts, and services for the mental health of children and the elderly |
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Term
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Definition
| activity based on like-minded people joining together to promote change |
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Term
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Definition
| knowledge and skills that meet established professional standards |
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Term
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Definition
| the worker's assurance to clients that their cases will not be discussed with others |
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Term
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Definition
| a political trend that supports freedom, market solutions, and less government |
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Term
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Definition
| a term that designates the recipient of human services |
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Term
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Definition
| a managed care service delivery strategy that provides care as needed along a continuum of intensity of intervention |
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Term
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Definition
| individuals who help people deal with a variety of problems, including personal, social, educational, and career concerns |
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Term
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Definition
| the skills and strategies that helpers use to provide immediate help for a person in trouble |
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Term
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Definition
| the movement that promoted the transfer of patients from institutions to the community for outpatient care |
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Term
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Definition
| the process of engaging in certain tasks or activities that occur at different life stages |
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Term
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Definition
| refers to many demographic variables including age, gender, color, disabilities, national origin, race, religion, and sexual orientation |
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Term
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Definition
| the result when the receiver interprets a message the way the sender intended |
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Term
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Definition
| a convenient communication mode that allows for the transfer of messages via the Internet |
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Term
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Definition
| the administration of electricity to the brain to diminish problem behaviors |
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Term
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Definition
| acceptance of the client that allows the worker to see the situation or understand feelings from the client's perspective |
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Term
| employee assistance program |
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Definition
| programs that address the needs of the workers and are available to the employees of companies and corporations |
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Term
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Definition
| providing services based on client strengths and moving clients to self- sufficiency |
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Term
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Definition
| when a human service worker retreats from the engagement of helping and becomes rigid, insensitive, and uncaring |
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Term
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Definition
| the client's surroundings, which include both the physical and the interpersonal (other people) |
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Term
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Definition
| counseling and other support services provided online |
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Term
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Definition
| situations with two or more values in conflict |
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Term
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Definition
| guidelines for the behavior of human service professionals |
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Term
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Definition
| a common culture, heritage, and shared meaning |
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Term
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Definition
| way that managed care organizations influence human service delivery, including authorization for services and continuous review |
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Term
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Definition
| the standard charge for a specific service |
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Term
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Definition
| the assistance that occurs in human service organizations and agencies for the sole purpose of helping |
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Term
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Definition
| a human service professional who focuses on direct service to the client |
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Term
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Definition
| a partnership between human services and education to provide mire comprehensive services to children, youth and families |
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Term
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Definition
| two or more individuals form a group that engages in illegal activities |
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Term
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Definition
| a method used in managed care to control access to services |
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Term
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Definition
| a human service professional with diverse skills and functions, which are applicable in a number of settings with a variety of client groups |
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Term
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Definition
| general helping knowledge and skills to serve individuals with a variety of problems in different settings |
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Term
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Definition
| urban renewal to revitalize the downtown areas of cities |
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Term
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Definition
| a number of individuals who interact with each other sharing values, a social structure, and cohesiveness |
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Term
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Definition
| the medium through which help occurs |
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Term
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Definition
| a pyramid of the needs of individuals that identifies lower- order needs such as food, clothing, and safety, and higher- order needs such as social relationships and self- esteem |
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Term
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Definition
| an urban problem that describes single men, women and children, families who are without the basics of shelter, food, and clothing |
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Term
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Definition
| a treatment approach that utilizes problem solving to work with clients and their problems within the context of the environment |
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Term
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Definition
| the combination of several parts of the social welfare system including resources, policies, programs, and knowledge |
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Term
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Definition
| the belief that hard work by any individual is the way to success |
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Term
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Definition
| the qualities or characteristics that make each person unique and distinctive from all other people |
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Term
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Definition
| unstructured assistance that may occur anywhere and is secondary to an established relationship |
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Term
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Definition
| the client's right to know about the helper and the helping process |
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Term
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Definition
| the delivery of services in institutions that are usually located in out-of-the-way places and where clients reside for a period of time |
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Term
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Definition
| individuals who do not freely choose the service they are receiving |
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Term
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Definition
| a written document that defines the duties and responsibilities of a particular position |
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Term
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Definition
| an economic concept that advocated a society or government with little responsibility to those in need |
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Term
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Definition
| a set of tools or methods designed to manage resources and deliver human services, especially in the areas of health care and mental health |
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Term
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Definition
| an amendment (title 19) to the Social Security Act that provides grants to states to assist them in helping medically indigent citizens receive medical and hospital care |
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Term
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Definition
| a system of treatment that suggests that mental disorders are diseases or illnesses that impair an individual's ability to funciton |
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Term
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Definition
| an amendment (title 18) to the Social Security Act that provides health insurance for those over age 65 |
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Term
| mental health patient bill of rights |
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Definition
| a list of rights that clients should expect when they receive mental health services |
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Term
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Definition
| the purpose of an agency as summarized by its guiding principles |
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Term
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Definition
| pyschotropic medications primarily used in the treatment of bipolar disorders |
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Term
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Definition
| a commitment to rational thinking and an orientation to moral principles |
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Term
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Definition
| pyschotropic medications primarily used in the treatment of bipolar disorders |
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Term
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Definition
| a commitment to rational thinking and an orientation to moral principles |
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Term
| National Institute of Mental Health (NMH) |
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Definition
| a federal agency created in 1946 to help states develop programs for increases training, research, and practice |
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Term
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Definition
| channels of communication among human service agencies and professionals |
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Term
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Definition
| establishing links among human service professionals and agencies to deliver quality services |
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Term
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Definition
| a disorder of the mind or emotions |
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Term
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Definition
| an approach advocated by Richard Nixon to limit federal spending and human services |
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Term
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Definition
| an individual who provides assistance through a role as a community caretaker, natural helper, and/or volunteer |
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Term
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Definition
| individuals who engage in helping with little training and agency responsibility |
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Term
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Definition
| individuals who engage in helping with little training and agency responsibility |
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Term
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Definition
| behaviors or body language |
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Term
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Definition
| a diagram illustrating an agency's structure |
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Term
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Definition
| conditions of the work environment |
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Term
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Definition
| method used to assess the quality and effectiveness of human service delivery |
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Term
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Definition
| a helper statement that is interchangeable with the client's statement |
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Term
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Definition
| individuals who perform come traditional counseling functions as well as advocacy and mobilization in their work with professionals |
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Term
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Definition
| when two or more human service organizations work together to better serve the client |
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Term
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Definition
| recipient of services in the medical model |
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Term
| personal responsibility and work opportunity reconciliation act (PRWORA) |
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Definition
| the primary welfare reform legislation that ended the welfare system created by the social security act of 1935 |
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Term
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Definition
| medical doctors who perform medical examinations, diagnose illnesses, treat injured or diseased people, and advise patients on maintaining good health |
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Term
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Definition
| food and protection for the poor provided by the church |
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Term
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Definition
| a component of the public health model to improve the present and future quality of life and to alleviate health problems |
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Term
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Definition
| arrangement in which an agency or organization provides a human service for profit |
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Term
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Definition
| the legal right of some professionals to refuse to release certain information |
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Term
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Definition
| terms of supervision given to individuals who break the law but are not incarcerated |
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Term
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Definition
| situations, events, or conditions that are troublesome for the client |
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Term
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Definition
| a five step approach to solving problems that focuses on the present |
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Term
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Definition
| the term used to describe problems that focus on the client, the environment, and he interaction between them |
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Term
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Definition
| an occupation that is important to society, is based on academic training, and is bound by ethical standards |
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Term
| professional disclosure statement |
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Definition
| a form that includes information about the helper and the helper's credentials |
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Term
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Definition
| a physician concerned with the diagnosis, treatment, and prevention of mental illness |
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Term
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Definition
| a medical specialty that diagnoses and treats mental, emotional, and behavioral disorders |
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Term
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Definition
| a method of therapy for investigating unconscious mental processes and neuroses |
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Term
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Definition
| a helping professional who has an advanced degree in the study of human behavior and who provides counseling, performs assessments, and conducts research in that field |
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Term
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Definition
| a medical specialty that studies human behavior and mental processes in order to treat those with mental disorders |
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Term
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Definition
| the study of the effect of drugs upon mental health |
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Term
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Definition
| process concerned with thinking, emotion, and behavior disorders |
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Term
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Definition
| drugs that act on the brain |
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Term
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Definition
| a service delivery model that extends health care beyond the medical model, applies a multicausal approach to studying the causes or origins of problems, and emphasizes a preventative approach |
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Term
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Definition
| a common verbal technique used to elicit information |
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Term
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Definition
| a service delivery model that extends health care beyond the medical model, applies a multicausal approach to studying the causes or origins of problems, and emphasizes a preventative approach |
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Term
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Definition
| a common verbal technique used to elicit information |
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Term
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Definition
| important role where professionals link clients to another service |
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Term
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Definition
| the process of returning an individual to a prior state of functioning |
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Term
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Definition
| the informal sharing of information that occurs in an agency or organization among coworkers or treatment team members and supervisors |
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Term
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Definition
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Term
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Definition
| behavior that can occur at any time in the helping process with a client who is unwilling to participate in the helping process |
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Term
| resolution- focused brief therapy |
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Definition
| a counseling intervention that is focused on specific outcome in a short time |
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Term
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Definition
| the funding, personnel, volunteers, buildings, and other assets at an agency's disposal |
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Term
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Definition
| the obligation to promote and safeguard the dignity, well- being, and growth of clients, colleagues, the profession, and society |
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Term
| responsive/ active listening |
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Definition
| the behaviors of helpers as they attend to the words and behaviors of their clients |
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Term
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Definition
| an individual's right to withhold information he/she does not wish to share |
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Term
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Definition
| the process of learning about one's self |
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Term
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Definition
| the act of deciding for one's self a course of action or resolution to a problem |
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Term
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Definition
| the ability to care for one's self |
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Term
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Definition
| a relationship approach to helping that emphasizes a partnership |
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Term
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Definition
| a large house in a slum area that serves as a community center, sponsoring classes, vocational training, and child care |
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Term
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Definition
| difficulties individuals experience that occur without any predictability and may result in both short- term and long- term problems |
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Term
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Definition
| assistance for those individuals who could provide for themselves but have failed do so or have done so in a manner that deviates from society's norms for appropriate behaviors |
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Term
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Definition
| individuals experience problems as a result of the breakdown of many traditional forms of society |
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Term
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Definition
| assistance to clients in meeting their social needs, especially those clients who either temporarily or long- term cannot care for themselves |
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Term
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Definition
| the belief that the fittest of society would survive through the process of natural selection |
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Term
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Definition
| public assistance to those in need that was provided as part of the American welfare state created be Roosevelt's New Deal legislation, the Social Security Act of 1935 |
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Term
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Definition
| professionals with training in social welfare, human behavior, and the social environment who work with individuals, families, and groups |
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Term
| standards of good practice |
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Definition
| an approach to service delivery that emphasizes the provision of appropriate services for clients in the matching of services to specific outomes |
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Term
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Definition
| working together in groups or units to provide efficient and effective client services |
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Term
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Definition
| a way in which human service professionals in different locations can communicate with each other |
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Term
| temporary assistance to needy families (tanf) |
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Definition
| federal funding that was available to states in block grants to replace the federal afdc program |
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Term
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Definition
| the final stage in the helping process |
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Term
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Definition
| unlawful use of force or violence against persons or property to intimidate or coerce a government, the civilian population, or both to further political or social objectives |
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Term
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Definition
| the worker's ability to be fair and patient with each client |
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Term
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Definition
| the clients, services, and resources that an agency or organization believes it controls or serves |
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Term
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Definition
| the worker's ability to be fair and patient with each client |
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Term
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Definition
| the clients, services, and resources that an agency or organization believes it controls or serves |
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Term
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Definition
| a long- term global trend that describes population movement from rural areas to cities |
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Term
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Definition
| statement of beliefs about what guides behavior and provides direction to people's lives |
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Term
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Definition
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Term
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Definition
| individual who offers himself/ herself for work in the human service sector |
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Term
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Definition
| program initiated by president lyndon johnson in 1964 to eradicate poverty by providing means for the poor to improve their economic situation |
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Term
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Definition
| legislation passed in 1996 to end the federal government's six- decade guarantee of aid to the poor |
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Term
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Definition
| the many components of a person, such as psychological, social, physical, financial, and vocational, that comprise the total individual |
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Term
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Definition
| on- line method of expanding communication and information about individuals and organizations through the use of Web pages |
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