Shared Flashcard Set

Details

Green Belt
N/A
11
Business
Professional
11/13/2013

Additional Business Flashcards

 


 

Cards

Term
Vocie of the Customer (VOC)
Definition
Any feedback from a Customer tied to dissatisfaction is considered VOC
Term
Critical To Quality (CTQ)
Definition
A process output that satisfies a key customer need or expectation. A CTQ is the VOC translated into the Voice of the Process
Term
"Y's"
Definition
Specific measures connected to the CTQ
Term
Customers Specifications
Definition
Requirements for the key Y's
Term
3M's of Six Sigma
Definition
Mesures, Methods, Managment
Term
Sigma Quality Level (SQL)
Definition
Measure: Reflects the level of control you have on a process - larger SQL's indicate a larger level of process control
Term
DPMO
Definition
Measure: Defects Per Million Opportunities
Term
Passive Data Analysis
Definition
Method: Searching for Differences
Term
Active Data Analysis
Definition
Method: Studying Input/Output Relationships
Term
Mistake proofing
Definition
Method: Eliminating mistakes in the process reduces the overall process variation allowing you to better identify the key process inputs.
Term
DMAIC
Definition
Define, Measure, Analyze, Improve, Control
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