Shared Flashcard Set

Details

GBBT Test 1
N/A
54
Business
Undergraduate 2
09/07/2008

Additional Business Flashcards

 


 

Cards

Term
The phrase _________ means communication between/among human beings.
Definition
interpersonal communication
Term
The chief executive officers (CEOs) of major corporations spend at least ___ percent of their time just in communicating (interpersonal communication).
Definition
75
Term
Interpersonal communication (between/among persons) always depends to some extent on _________.
Definition
intrapersonal communication (within the person)
Term
Intrapersonal communication, interpersonal communication, group communication, and organizational communication are similar in that they are different arenas of ________
Definition
human communication.
Term
____________ is characterized by factors of leadership, longevity, size, perception, self-concept, and status.
Definition
Group communication
Term
__________ may be horizontal (lateral), downward, upward, or diagonal.
Definition
Organizational communication
Term
An ________ system designates the formal leader whereas an _____ system designates the informal leader.
Definition
external, internal
Term
______ are no more or less accurate than other channels.
Definition
Grapevines
Term
A communication model is a type of analogy of the __________.
Definition
communication process
Term
A concrete model of interpersonal communication, which is an abstract process, needs to allow for the fact that listening is always essential to completion of the process if it involves the _______ channel.
Definition
oral
Term
In the _________ concept of interpersonal communication, objective-setting is absolutely necessary.
Definition
Aristotelian
Term
In the _________ one first sets the objectives, then analyzes the audience, and then selects the channel.
Definition
prescriptive model
Term
Objectives are _____, _____, _____, _____, and _____.
Definition
timeable, realistic, specific, concrete, and quantifiable
Term
The following behaviors can cause problems for an applicant in a job interview: _______, _______, _______, and _______.
Definition
unrealistic or vague objectives, low level of knowledge about the organization, reticence (quietness, failure to elaborate), and geographical inflexibility.
Term
One characteristic which all business audiences have in common is the desire to received ________--that is, the communication should have a beginning, a middle, and an end.
Definition
organized communications
Term
_______ has phonology, syntax, and vocabulary (lexicon).
Definition
Language
Term
A _______ may be one way not face to face, two way face to face, two way not face to face, or one way face to face.
Definition
channel or medium
Term
Since the Renaissance, business has been characterized by technological advances in _______ and ________.
Definition
communication and transportation
Term
________ in the 19th century and ________ in the 20th century contributed to the development of a communication theory based on binary codes.
Definition
Samuel F.B. Morse, Claude Shannon
Term
A ________ model attempts to show communicators what they should do; a _______ model intends primarily to show just what is actually happening in the natural world.
Definition
prescriptive, descriptive
Term
SCMR stands for _____, _____, _____, _____, _____; SMCR stands for _____, _____, _____, _____, _____.
Definition
source, channel, message, receiver; source, message, channel, receiver.
Term
In the _______ analogy, maps can be inaccurate because they are based on the perceptions of the mapmakers, including that the territory may change after the mapmaker draws the map.
Definition
territory-map
Term
_______ is literally everything that has been put in.
Definition
Input
Term
A subset of input, _______ is a response to another (earlier) message but not necessarily in the same channel .
Definition
feedback
Term
Noise (interference or static) may be ________ or ________.
Definition
physical or psychological
Term
_______ is the concrete "switchboard" for neurological signals from the frame of reference (the five senses, collectively); _______, an abstraction dependent on _______, is the arena of map-making including self-image.
Definition
Brain, Mind, Brain
Term
_______is a concept found under various names since ancient times. _______ affects how one perceives others. One should try to have an exceptionally realistic _______.
Definition
Self-image
Term
A difference between the Significant Other and the Insignificant Other is that the Significant Other is able to cause ________ in the Self.
Definition
cognitive dissonance
Term
________ is the central concept of Games People Play by Eric Berne.
Definition
Transactional Analysis
Term
The three ego states in Transactional Analysis are ________, ________, ________.
Definition
child (uncontrolled), parent (controlling), and adult (controlled)
Term
One of the most important contributions of transactional analysis is the concept of ________.
Definition
stroking
Term
The terms Theory X and Theory Y were devised by Douglas McGregor in ________.
Definition
The Human Side of Enterprise
Term
Theory X perceives human beings as _______ work; Theory Y perceives them as _______ work.
Definition
disliking, liking
Term
The ability between speakers and listeners to encode and decode verbal messages requires that they have the same _______ (recognizable patterns of language).
Definition
grammar
Term
Despite differences in experience, two people will have an enhanced ability to communicate if they have the same _____, _____, _____, and _____.
Definition
intellectual aptitude, values, culture, and dialect
Term
In Maslow's hierarchy of needs all species have physiological needs; the most distinctively human of the needs in the hierarchy are the ________ needs.
Definition
self-actualizing
Term
The term ________ comes from the first names of Joseph Luft and Harrington Ingham and describes a theory widespread in management classes; the window exclusively involves a relationship between two people and is axed into quadrants according to what is known to the ______ or known to the _____(the more involved the relationship, the larger the free/open/public quadrant or pane).
Definition
Johari window, Self, Other
Term
If some thing is not known to the Self but is known to the Other, the thing is in the _______ part of the Johari window.
Definition
blind
Term
________ (paralanguage) is a message that, although not expressed in words, accompanies a message expressed in words.
Definition
Metacommunication
Term
Some differences which ancient business people had to overcome in communication in multinational business were differences in _____, _____, _____, and _____.
Definition
language, religion, culture, and laws
Term
Some differences which contemporary business people have to overcome in communication in multinational business are differences in _____, _____, _____, and _____.
Definition
language, religion, culture, and laws.
Term
In international business situations an American business person should always adjust as _______ as possible to the audience.
Definition
much
Term
_______ is characterized by being learned, having interrelated components, and being shared.
Definition
Culture
Term
_______ developed a controversial hypothesis: The native language codifies the speaker's worldview or perception.
Definition
Benjamin Lee Whorf
Term
The statement "All blondes are dumb" is a ________.
Definition
stereotype
Term
_______ are serious barriers to crosscultural communication; other such barriers involve concepts of time or punctuality, attitudes toward space or distance, and body language and gestures.
Definition
Stereotypes
Term
A ________ has to do with perceived characteristics; a _________ has to do with actual characteristics.
Definition
stereotype, group norm
Term
Before using an advertising slogan in a language other than your native language, you should always check the slogan with a sample of educated native speakers of the language. The language usage which educated native speakers consider appropriate (does/does not) vary from situation to situation.
Definition
Does
Term
The words ______, ______, ______ define concepts which are somehow interrelated or overlapping, yet distinct.
Definition
moral, ethical, and legal
Term
Excessive emphasis on profits, misplaced corporate loyalty, obsession with personal advancement, and expectation of not getting caught are frequent motives for _______ behavior.
Definition
unethical
Term
The likelihood of ethical behavior in an organization is generally enhanced by a member's willingness to take an _______.
Definition
ethical stand
Term
The Golden Rule is in the _________.
Definition
Sermon on the Mount
Term
_________ is a theory of ethics developed by John Stuart Mill and defining moral worth of any action solely on the basis of consequences of the action.
Definition
Utilitarianism
Term
An __________ is a situation in which someone must choose between seemingly equally unethical behaviors.
Definition
ethical dilemma
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