Shared Flashcard Set

Details

Final Exam
291
14
Management
Undergraduate 1
05/06/2009

Additional Management Flashcards

 


 

Cards

Term

Conflict- 2 Types

 

Definition

Functional-serves the organizations interests-make optimal decisions

 

Disfunctional- Theatens Organizations interests-bad kind- group falls apart

Term

Why People Avoid Conflict?

 

Definition

  • Save Relationship
  • Rejection
  • Anger
  • Intimacy
  • Not worth the stress
  • Failing

Term

3 Desired Conflict Outcomes

 

Definition

  • Agreement- both sides need to feel this is equitable
  • Stronger Relationship- Build trust and Goodwill
  • Learning- Promotes self awareness and creativity

Term

SMART Goals

 

Definition

S- Specific Rather than Vague

M- Measurable to know whether goal is acheived

A- Attainable, Realistic but challenging

R-Results oriented, supports the companies vision

T- Timely, There is a target date for completion

Term
Why Extrinsic Rewards Fail to Motivate?
Definition

  • Too much emphasis on money
  • Lacks the appreciation effect
  • Time Gap between results and reward
  • Extensive benefits turn into entitlements

Term
How to Improve Pay as an Extrinsic Motivator
Definition

 

  • Use Non-Cash incentives
  • Base solely on incentives\
  • Have employees actively participate in creating the system

 

Term

 

 

4 Layers of Organizational Culture

Definition

  1. Observable Artifacts
  2. Espoused Values
  3. Enacted Values
  4. Basic Assumptions

Term

 

 

Observable Artifacts

Definition

 

 

Physical manifestations of what the culture looks like. Example is the clothing worn, symbols, stories, rituals, stated principles, manner of dress

Term

 

 

Four Functions of Organizational Culture

Definition

  1. Give members an organizational identity
  2. Facilitates collective commitment
  3. Promotes social system stability
  4. Shapes behavior by helping members make sense of their surroundings

Term

 

Types of Organizational Culture

Definition

  1. Clan Culture
  2. Adhocracy Culture
  3. Market Culture
  4. Hierarchy Culture

Term

 

 

Decision Making Biases and Examples

Definition

  1. Availability Heuristic- Lets go buy from All state, I just saw their commercial
  2. Confirmation Bias- I want to buy a BMW, I'm going to research on the BMW website to see if its a good idea
  3. Overconfident Bias- I'm sure I checked everyone of the examples, we don't need to look back, I never forget.
  4. Hindsight Bias- I shouldn't have went out that night, I had way too much homework to do.

Term

 

 

 

4 Decision Making Styles

Definition

  1. Directive
  2. Analytical
  3. Conceptual
  4. Behavioral- I am behavioral because I like dealing with people and talking openly about issues and there is low ambiguity  for what I believe

Term

 

 

Greeting Card Exercise

 

Definition

  1. Did a leader emerge
  2. Team Conflict
  3. Team Cohesiveness
  4. Resources
  5. Group Roles
  6. (Process)
  • Forming
  • Storming
  • Norming
  • Performing
  • Adjourning

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