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| Marketing is defined as producing, promoting, and selling products |
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| An exchange cannot take place unless each party in the exchange has something that the other party values |
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| Both production and sales orientations are focued inward on the organization's needs |
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| The marketing plan is a written document that acts as a guideline of marketing activities for a marketing manager |
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| Marketing objectives should be consistent with organization objectives, they should be measurable, and they should specify the time frame during which they are to be achieved |
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| A situation analysis is a small part of the more all-encompassing SWOT analysis |
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| Morals are rules people develop as a result of cultural values and norms |
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| When writing codes of ethics, businesses must ensure their codes deal with every possible situation |
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| While a single firm cannot control the elements in the external environment, a firm can sometimes influence that environment |
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| If consumer behavior is not well understood, a marketer will have difficulty creating an appropriate marketing mix |
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| Maslow's hierarchy of needs categorizes human needs into five levals: physiological needs, safety needs, social needs, esteem needs, and self-actualization |
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| Although beliefs and attitudes are separate concepts, they are closely interrelated |
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| The reseller market is the same as the retailer market |
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| The government sector is not considered a business segment |
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| Geography, psychographics, and benefits sought are examples of possible segmentation variables used by marketers |
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| To position a product, a manufacturer must develop a marketing mix to influence potential consumers' overall image of that product |
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| A common type of risk that concern potential buyers is a "financial risk" |
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| In the "Research Process" primary research is the easiest type of research to conduct |
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| Insurance companies are examples of service organizations |
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| A merchane wholesaler is an institution that buys goods from manufacturers and resells them to businesses, government agencies, and other wholesalers or retailers |
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| The quality of secondary data should never be questioned |
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| A marketing channel is a business structure composed of interdependent orgs. That reach from the point of product origin to the consumer. Its purpose is to move products to their final consumption destination |
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| While developing new products is far from an exact science, most firms do follow a formal new-product development process |
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| A.Electronics is currently engrossed in its first estimates of costs and revenues for a new amusement park video skill game. This firm is engaged in a new-product business analysis |
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| The augmented product would include brand name, styling, and features |
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| Supermarkets are self-service retailers that specialize in food and food products although many now carry nonfood items as well |
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| Inez believes make-up is the most important part of her wardrobe. She spends considerable time comparing the prices, skin tones, and color options available at various cosmetics counters in dept stores. For Inez, makeup is a convenience product |
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| Marketing research provides decisions makers with data on the effectiveness of the current marketing mix and also insights for necessary change |
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| If you don't have enough manufacturing capability you should use a "gradual rollout" strategy for commercialization |
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| The two techniques that are considered most useful for generating new-product ideas are customer-generation and competitive imitation |
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| The only marketing mix component nonprofit orgs. do not use is price |
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| A product may be defined as everything, both favorable and unfavorable, that a person receives in an exchange |
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| The package of "Camel Lights" with the sleeve showed how important it is to test market a package change before making the change |
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| A "fact-oriented - Risk taker" is a "Driver" when looking at the social styles matrix |
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| Raul earns a 20% commission on every sale he makes to supplement his base income of $20K. This is an example of a straight commission system |
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| The number one Deadly Sin would be "lack of product knowledge" |
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| Marketers typically use either a push or a pull strategy exclusively |
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| Order getters don't work with order takers |
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| Promotion is communication by marketers that inform, persuades, and remindes potential buyers of a product in order to influence their opinion or elicit a response |
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| The goal of advertising is to change people's values |
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| A small high-tech company has just launched a new writing pen that has a memory, much like a small computer. The ad. compaign focuses on the innovativeness of the new product. This is an example of pioneering advertising |
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| Sales promotions are primarily short-term incentives. Immediate purchase is usually the goal of sales promotion |
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| The sponsorship of NASCAR races is an example of a public relations activity |
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| When a marketer sends a message to its target market, the marketer must first decode the symbols used |
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| Testing the effectiveness of a media compaign can be done either before or after the campaign is run |
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| Personal selling becomes a more important promotional tool as product complexity and buyer risk increase |
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| The final selling duty for most successful salespeople is closing the sale |
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| The cartoon of an egret trying to eat a frog was a way of describing a creative ad compaign |
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