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Exam #3
Human Resource Management (MGMT 2001)
32
Management
Undergraduate 3
11/16/2011

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Cards

Term
Work Flow Design
Definition
The process of analyzing the tasks necessary for the production of a product or service.
Term
Interactional Justice
Definition
A judgment that the organization carried out its actions in a way that took the employee’s feelings into account.
Term
Arbitration
Definition
Binding process in which a professional arbitrator from outside the organization (usually a lawyer or judge) hears the case and resolves it by making a decision.
Term
Outplacement Counseling
Definition
A service in which professionals try to help dismissed employees manage the transition from one job to another.
Term
Structured Interview
Definition
A selection interview that consists of a predetermined set of questions for the interviewer to ask.
Term
Alternative Dispute Resolution (ADR)
Definition
Methods of solving a problem by bringing in an impartial outsider but not using the court system. This is not binding.
Term
Sexual Harassment
Definition
Unwelcome sexual advances as defined by the EEOC.
Term
Role Ambiguity
Definition
Uncertainty about what the organization expects from the employee in terms of what to do or how to do it.
Term
Culture Shock
Definition
Disillusionment and discomfort that occur during the process of adjusting to a new culture.
Term
Employee Assistance Program (EAP)
Definition
A referral service that employees can use to seek professional treatment for emotional problems or substance abuse.
Term
Role Conflict
Definition
An employee’s recognition that demands of the job are incompatible or contradictory.
Term
Personnel Selection
Definition
The process through which organizations make decisions about who will or will not be allowed to join the organization.
Term
Parent Country
Definition
The country in which an organization’s headquarters is located.
Term
Multi-National
Definition
An organization that builds facilities in a number of different countries in an effort to minimize production and distribution costs.
Term
Non-Directive
Definition
A selection interview in which the interviewer has great discretion in choosing questions to ask each candidate.
Term
Trend Analysis
Definition
Constructing and applying statistical models that predict labor demand for the next year, given relatively objective statistics from the previous year.
Term
Host Country
Definition
A country (other than the parent country) in which an organization operates a facility.
Term
Mediation
Definition
Nonbinding process in which a neutral party from outside the organization hears the case and tries to help the people in a conflict arrive at a settlement.
Term
Cross-Cultural Preparation
Definition
Training to prepare employees and their family members for an assignment in a foreign country.
Term
Involuntary Turnover
Definition
Turnover initiated by the employer, often with employees who prefer to stay.
Term
Disparate Treatment
Definition
Different treatment of individuals, where the differences are based on the individuals’ race, color, religion, sex, national origin, age, or disability status.
Term
Occupational Safety and Health Administration
Definition
Labor Department agency responsible for inspecting employers, applying safety and health standards, and levying fines for violation.
Term
Hot-Stove Rule
Definition
Principle of discipline that says discipline should be like a hot stove, giving clean warning and following up with consistent, objective, and immediate consequences.
Term
Job Design
Definition
The process of defining how work will be performed and what tasks will be required in a given job.
Term
Voluntary Turnover
Definition
Turnover initiated by employees, often when the organization would prefer to keep them.
Term
Reliability
Definition
The extent to which a measurement is free from random error.
Term
Expatriate
Definition
Employees assigned to work in another country.
Term
Validity
Definition
The extent to which the performance on a measure (such as a test score) is related to what the measure is designed to assess (such as job performance).
Term
Core Competency
Definition
A set of knowledge and skills that make the organization superior to competitors and create value for customers.
Term
Forecasting
Definition
The attempts to determine the supply of and demand for various types of human resources to predict areas within the organization where there will be labor shortages or surpluses.
Term
Multi-Hurdle Model
Definition
Process of arriving at a selection decision by eliminating some candidates at each stage of the selection process.
Term
Reasonable Accommodation
Definition
An employer’s obligation to do something to enable an otherwise qualified person to perform a job.
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