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Developing Communication Sklls
Chapter 9 vocab
6
Business
10th Grade
01/30/2012

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Cards

Term
communication
Definition
act of exchanging information
Term
active listening
Definition
absorbing what another person is saying and responding to the persons concerns
Term
nonverbal cues
Definition
pieces of information acquired by observing rather than listening to other people
Term
memos
Definition
form of business communication used to communicate with people within the same company
Term
business letters
Definition
formal business communication used to communicate with customers and suppliers
Term
reports
Definition
documents that provide alot of information on a particular topic
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