Shared Flashcard Set

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Course Packet-110
Chapter 4
14
Business
Undergraduate 1
12/18/2011

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Cards

Term
Process definition
Definition
Define the steps to produce product
Term
Statistical quality control
Definition
The process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning.
Term
Continuous improvement
Definition
constant strive for the better
Term
Internal customers
Definition
the next process (or processes) that receives the work output. customer of the machine shop is the assembly department that uses the parts.
Term
Critical control points
Definition
The types of measurement or tests required and the amount of inspection required at each of these points should be determined.
Term
Supplier certification
Definition
granted to suppliers that have demonstrated they use statistical process control and other methods to achieve consistent quality performance
Term
Statistical process control
Definition
utilizes inspection (or testing) of the product or service while it is being produced and plotting those results on a graph. any variances from quality standards are recognized and can be corrected if beyond the set standards.
Term
State of control
Definition
every part of the process is under quality control
Term
Process capability
Definition
the ability of the process to meet or exceed the technical specifications of the process
Term
Continuous improvement
Definition
if process capability is not adequate to meet present or future needs, continuous improvement can be undertaken.
Term
DMAIC
Definition
Define: The process is selected for improvement, and the project charter is specified.
Measure: Quality variables valued by the customer are measured, and goals are set for improvement.
Analyze: The root causes of the current defect levels are identified, and alternatives are considered for process changes.
Improve: The process is changed and checked for improvement.
Control: This step ensures that the process improvement is not lost over time.
Term
ISO9000
Definition
common name given to quality management and assurance standards
Term
ISO14000
Definition
a collection of the best practices for managing an organization's impact on the environment
Term
PERT(Program Evaluation and Review Technique)
Definition
method for analyzing the tasks involved in completing a given project, estimating the time needed to complete each task, and identifying the minimum time needed to complete the total project
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