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Communications Quiz 1
Danny's cards
26
Medical
Graduate
09/20/2012

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Term
Lawsuits tend to be based on:
A: Actions
B: Appearances
Definition
B: Appearances
Malpractice suits are based more on perceived treatment than technical imcompetence.
Term
What are four good reasons to have good doctor/patient communications?
Definition
1. If patients don’t like you, they change doctors
2. If they don’t like you, they won’t follow your instructions
3. They don’t pay their bills as much
4. Malpractice suits are based more on perceived treatment than technical incompetence
Term
What are the eight categories of MBTI profiles?
Definition
ENFP:
Extroversion
iNtuition
Feeling
Perception

ISTJ:
Introversion
Sensing
Thinking
Judging
Term
An athlete presents with fatigue and chest pain, but you attribute it to his particularly rigorous workout of late. This is an example of:

1. Diagnosis momentum
2. Confirmation bias
3. Representative error
4. Attribution error
Definition
Representative error (your thinking is guided by a prototype, allowing you to discredit possibilities that contradict the prototype)
Term
A scruffy, incoherant man is stumbling around the park. First look would say that he's just a drunk, but he's actually having a diabetic crisis. This is an example of:

1. Diagnosis momentum
2. Confirmation bias
3. Representative error
4. Attribution error
Definition
Attribution error (like representative error, but regarding negative stereotypes)
Term
A bad first impression is an example of an [internal / external] attribution.
Definition
Internal (dispositional)
Term
Seeing a normally happy person in a very unusually unhappy mood is an example of an [internal / external] attribution.
Definition
External (situational)
Term
Latching onto an easy diagnosis and thereby performing a distorted pattern recognition is an example of:

1. Diagnosis momentum
2. Confirmation bias
3. Representative error
4. Attribution error
Definition
Confirmation bias
Term
The continuation of a previous diagnosis despite incomplete evidence on the present day is an example of:

1. Diagnosis momentum
2. Confirmation bias
3. Representative error
4. Attribution error
Definition
Diagnosis momentum
Term
Unfortunately, most doctors interrupt a patient describing their main concerns within ___ seconds.
Definition
18
Term
Regarding non-verbal communication (especially when on emotional subjects), UCLA found that __% is what you say, __% is voice inflection, and __% is facial expression.

This is the __-__-__ rule.
Definition
7
38
55

The 7-38-55 rule.
Term
Is it sometimes okay to break eye contact.
Definition
Yes. Case history is a good example.

Also, you don't want to be creepy.
Term
Matching a patient's body language (blink rate, talking speed, posture, etc.) is called _________.
Definition
Synchrony
Term
Intonation, Rate, Pitch, Volume, and Pauses in speech are components of a second layer of spoken language known as ____________.
Definition
Paralanguage
Term
The 0 - 18" range is known as a person's ________ Space.
Definition
Intimate
Term
The 18" - 4' range is known as a person's ________ Space.
Definition
Personal
Term
The 4' - 12' range is known as a person's ________ Space.
Definition
Social
Term
The >12' range is known as a person's ________ Space.
Definition
Public
Term
At what range is a person's Intimate Space?
Definition
0 - 18"
Term
At what range is a person's Personal Space?
Definition
18" - 4'
Term
At what range is a person's Social Space?
Definition
4' - 12'
Term
At what range is a person's Public Space?
Definition
>12'
Term
What is the most appropriate form of touch?
Definition
A handshake
Term
What must a doctor do when he or she is late in receiving a patient?
Definition
Apologize
Term
In North American culture, a wait of ___ minutes is inconsiderate, but more than ___ minutes is unacceptable.
Definition
10 min = inconsiderate
25 min = unacceptable
Term
A clinic jacket can be used for what particular purpose, especially for young or female doctors?
Definition
Establishing authority.
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