Term
| Tips for Effective Communication |
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Definition
- Establish Communication Equality
- Plan for Time and Space
- Set the Agenda
- Fine-Tune Your Speaking Skills
- Cultivate Listening Skills
- Watch for Body Language
- Put Note Taking in Perspective
- Recognize the Role of Criticism
- Aim for Satisfactory Closure
- Commit to Communicate
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Term
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Definition
- Know what information you want to obtain
- use preprinted interview forms
- remain flexible
- plan to ask follow-up questions
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Term
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Definition
open-ended questions
closed-ended questions
leading questions
hypothetical questions |
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Term
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Definition
passive listening: encourages speaker to continue
active listening: show that you understand what the speaker is saying
- reflecting back
- controlling the flow of the interview
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Term
| Tips for Effective Client-Centered Interviewing |
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Definition
- Use Direct Eye Contact
- Prevent Possible Interruptions
- Show Empathy and Compassion
- Obtain Background Information on the Client
- Be Aware of Time, Timing, and Timeliness
- Clarify Your Role
- Have Supplies at Hand
- Provide Helpful Documents
- Strive to Instill Confidence
- Follow Up on the Interview
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Term
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Definition
Expert Witnesses
Lay Witnesses
Eyewitnesses
Friendly Witnesses
Hostile Witnesses |
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Term
| Check a Witness's Qualifications |
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Definition
Competence
Credibility
Bias |
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Term
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Definition
| The written record of the statements made by a witness during an interview, signed by the witness. |
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Term
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Definition
A plan that lists each step involoved in obtaining and verifying facts and info revelant to the legal problem being investigated.
- contact police department
- contact and interview witnesses
- obtain medical and employment records
- contact national weather service
- obtain vehicle title and registration records
- contact the insurance company
- use a professional investigator's services
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Term
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Definition
| Evidence directly establishing the existence of a fact. |
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Term
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Definition
| Indirect evidence offered to establish, by inference, the likelihood of a fact that is in question. |
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Term
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Definition
| Evidence tending to prove or disprove the fact in question. Only relevant evidence is admissible in court. |
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Term
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Definition
| The process of establishing the genuineness of an item that is to be introduced as evidence in a trial. |
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Term
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Definition
Testimony that is given in court by a witness who relates not what he knows personally but what another person said.
generally nor admissible as evidence |
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Term
| Exceptions to Hearsay Rule |
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Definition
Present Sense Impression
Excited Utterance
State of Mind
Recorded Recollection
Former Testimony
Business Records
Dying Declarations
Statement against Interest |
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Definition
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