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Details

communication test
DM
26
Medical
11th Grade
10/17/2012

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Cards

Term
2 types of communication
Definition
verbal and non-verbal
Term
4 common reasons for psychological barriers
Definition
1.prejudice
2.attitudes
3.personality
4.sterotypes
Term
4 type of observations a Dr. should note and give examples.
Definition
4 senses: smell-body odor, see-color of skin,touch-pulse, hear-respiration.
Term
for communication to be effective you should:
Definition
use familiar words, brief and concise, and give facts.
Term
example of cultural beliefs that may affect comm. in the medical field.
Definition
body balance, illness due to demons and evil spirits, punishment from God, etc.
Term
how should you deal with conflict?
Definition
talk in private, explain the problem, and listen to the person.
Term
if conflict not workded out then what may occur?
Definition
use of unkind words, unpleasant work setting, and care is affected.
Term
objective recordings are:
Definition
observations in a written account of what was heard.(oral)
Term
observations should be:
Definition
accurate, concise and complete.
Term
recording is:
Definition
oral account of care and observations.
Term
reporting is:
Definition
(charting) written account of care and observations.
Term
subjective recording is:
Definition
writing that is what the patient expressed about his/her condition.
Term
the exchange of information is called:
Definition
communication.
Term
3 types of common barriers:
Definition
cultural, physical, and psychological.
Term
what are the guidelines for working with psychological barriers?
Definition
-must examine any prejudices the ymay have and put them aside.
-no lang. that may be offensive.
-learn to "read" others.
Term
what are HIPAA guidelines?
Definition
every information is confidential.not to be shared!!
Term
3 parts of effective communication:
Definition
sender , message, and receiver.
Term
communication barrier is:
Definition
gets in the way of clear communication.
Term
best way for a nurse to communicate with hearing impaired is?
Definition
speak clearly w/ short sentences, gestures, and body languages.
Term
ways a nurse can communicate with visually impaired?
Definition
announce presence in the room, describe events occurring, and soft tone.
Term
best way for a nurse to communicate with aphasia?
Definition
must be patient, allow them to try and speak.
Term
what is a medical record?
Definition
written account of person's condition and response to treatment and care.
Term
law that protects patients records?
Definition
HIPAA
Term
steps to resolve conflict?
Definition
define problem, collect information, identify solution, carry out solution, and evaluate.
Term
when there is a language difference, how should you communicate?
Definition
speak slowly, smile, interpreter.
Term
where can a conflict occur?
Definition
any setting.
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