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COM5450-08
Terms of Chapter 8
57
Management
Graduate
10/24/2011

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Term
COST OF NON-CONFORMANCE
Definition
Taking responsibility for failures or not meeting quality expectations
Term
ISHIKAWA
Definition
He developed the concepts of quality circles and fishbone diagrams
Term
BENCHMARKING
Definition
Generating ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization
Term
STANDARD DEVIATION
Definition
Measures how much variation exists in a distribution of data
Term
PARETO
Definition
An analysis that involves identifying the vital few contributors that account for the most quality problems in a system
Term
FISHBONE
Definition
Diagrams that trace complaints back to their root cause
Term
PARETO CHART
Definition
Histogram that helps identify and prioritize problem areas.
Term
EXTERNAL FAILURE
Definition
Cost that relates to all errors not detected and corrected before delivery to the customer
Term
QUALITY AUDIT
Definition
A structured review of specific quality management activities that help identify lessons learned that could improve performance on current or future projects
Term
NORMAL DISTRIBUTION
Definition
A bell-shaped curve that is symmetrical about the mean of the population
Term
SYSTEM TESTING
Definition
Testing the entire system as one entity to ensure it is working properly
Term
ISO9000
Definition
A quality system standard developed by the International Organization for Standarization.
Term
MALCOLM BALDRIGE
Definition
An award started in 1987 to recognize companies that have achieved a level of world-class competition through quality management.
Term
SEVEN RUN
Definition
This rule states that if seven data points in a row are all below the mean, above the mean, or are all increasing or decreasing, then the process needs to be examined for non-random problems
Term
METRIC
Definition
A standard of measurement.
Term
YIELD
Definition
The number of units handled correctly through the development process
Term
MATURITY MODEL
Definition
A framework for helping organizations improve their processes and systems
Term
CMMI
Definition
A process improvement approach that provides organizations with the essential elements of effective process.
Term
QUALITY
Definition
The degree to which a set of inherent characteristics fulfills requirements
Term
DESIGN OF EXPERIMENTS
Definition
A quality planning technique that helps identify which variables have the most influence on the overall outcome of a process
Term
INTERNAL FAILURE
Definition
Cost incurred to correct an identified defect before the customer receives the product
Term
FEATURES
Definition
A system's special characteristics that appeal to users
Term
CONFORMANCE
Definition
Delivering products that meet requirements and fitness for use
Term
DEFECT
Definition
Any instance where the product or service fails to meet customer requirements
Term
PREVENTION COST
Definition
Cost of planning and executing a project so it is error-free or within an acceptable error range
Term
UNIT
Definition
A test of each individual component (often a program) to ensure it is as defect-free as possible
Term
PERFORMANCE
Definition
How well a product or service performs the customer’s intended use
Term
ACCEPTANCE DECISIONS
Definition
Decisions that determine if the products or services produced as part of the project will be accepted or rejected
Term
COST OF QUALITY
Definition
The cost of conformance plus the cost of nonconformance
Term
STATISTICAL
Definition
Sampling that involves choosing part of a population of interest for inspection
Term
SCATTER DIAGRAM
Definition
A diagram that helps to show if there is a relationsihip between two variables.
Term
CAUSE AND EFFECT
Definition
Diagram that traces complaints about quality problems back to the responsible production operations to help find the root cause.
Term
SYSTEM OUTPUTS
Definition
The screens and reports the system generates
Term
MAINTAINABILITY
Definition
Addresses the ease of performing maintenance on a product
Term
FLOWCHART
Definition
A graphic display of the logic and flow of processes that helps you analyze how problems occur and how processes can be improved.
Term
DMAIC
Definition
A systematic, closed-loop process for continued improvement that is scientific and fact based
Term
PROCESS ADJUSTMENT
Definition
Adjustments made to correct or prevent further quality probelms based on quality control measures
Term
SIX SIGMA
Definition
The target for perfection in this system is the achievement of no more than 3.4 defects per million opportunities
Term
CONTROL CHART
Definition
A graphic display of data that illustrates the results of a process over time
Term
QUALITY CONTROL
Definition
Monitoring specific project results to ensure that they comply with the relevant quality standards
Term
FUNCTIONALITY
Definition
The degree to which a system performs its intended function
Term
CONFORMANCE TO REQUIREMENTS
Definition
The project's processes and products meet written specifications
Term
ROBUST DESIGN
Definition
Methods that focus on eliminating defects by substituting scientific inquiry for trial and error methods
Term
QUALITY ASSURANCE
Definition
Periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards
Term
USER ACCEPTANCE
Definition
An independent test performed by end users prior to accepting the delivered system
Term
PROJECT QUALITY MANAGEMENT
Definition
Ensuring the project will satisfy the needs for which it was undertaken
Term
INTEGRATION
Definition
This type of testing occurs between unit and system testing to test functionally grouped components
Term
HISTOGRAM
Definition
A bar graph of a distribution of variables.
Term
QUALITY PLANNING
Definition
Identifying which quality standards are relevant to the project and how to satisfy them
Term
REWORK
Definition
An action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations
Term
5WHYS
Definition
A technique where you repeatedly ash the question \why?\ to help peel away the layers of symptoms that can lead to the root cause of a problem.
Term
MEAN
Definition
The average value of a population
Term
FITNESS FOR USE
Definition
A product can be used as it was intended
Term
QUALITY CIRCLES
Definition
Groups of nonsupervisors and work leaders in a single company department who volunteer to conduct group studies on how to improve the effectiveness of work in their department
Term
RUN CHART
Definition
Chart that displays the history and pattern of variation of a process over time.
Term
APPRAISAL
Definition
Cost of evaluating processes and their outputs to ensure quality
Term
RELIABILITY
Definition
The ability of a product or service to perform as expected under normal conditions
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