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CMPTR OS & MAINT 1
CompTIA A+
50
Computer Science
Undergraduate 1
03/11/2013

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Cards

Term
establish a plan of action to recreate the problem
Definition
Using the troubleshooting theory which of the following is not one of the steps in troubleshooting a user issue
Term
hardware related symptoms.
Definition
a status light indicator on a pc would indicate
Term
printer spooler
Definition
if you need to see what print jobs are waiting to be printed for a specific printer you can go to
Term
drive image.
Definition
when a copy of an entire volume that houses a windows installation is used wtih a bootable device such as a cd/usb the copy is used as a
Term
dual boot.
Definition
Installation of 2 operating systems on a boot is called
Term
trouble ticket
Definition
when tech support call comes in the tech begins the process creating a
Term
CompTIA
(Computing Technology Industry Association)
Definition
the most significant certifying organization for techs is
Term
task manager
Definition
Within windows, you can use ____ to search for malware type proceesses which sometimes can mask themselves as windows processes so they can get around antivirus'
Term
plan, do, study, act
Definition
when setting up a security program for a project there are 4 steps called
Term
unnamed network
Definition
a wireless network will appear as ___ if it not named (SSID)
Term
device driver
Definition
these small programs are stored on the hdd to tell the pc how to communicate with an I/o device such as wireless mouse and keyboard/printer
Term
Power Supply does not have enough wattage to power the GPU
(GPU = Graphics Processing Unit/Video Card)
Definition
>a tech installs a new GPU but the computer powers off before its boot process, wat happen?
Term
Processes
Definition
user calls and a machine is running slow as hell, you suspect that something is using all of the cpu usage. What tab in task manager should you use?
Term
System info Utility
Definition
to find out how much RAM you have, in Windows - go to
Term
TPM (trusted platform module??http://en.wikipedia.org/wiki/Trusted_Platform_Module)
Definition
many notebook computers have a chip that is called the
Term
supply
Definition
a power ___ is the part in the pc that powers everything
Term
BASIC
Definition
When an hdd is first recognized by windows it is given the __ status
Term
Netbook
Definition
a lower priced laptop that has a 8-9" screen and no optical drive
Term
LAN (Local Area Network)
Definition
a network that connects nodes within a building / close prox is called a
Term
Public IP's
Definition
IPs used across the internet are called
Term
them/him/her/it/etc
Definition
as a tech when youre working/talking to a customer you should focus on
Term
utilize a 64bit OS
Definition
if youre looking for increased perform. and you have a system that can support it,
Term
windows (checkdisk) utility CHKDSK
Definition
to ensure your drive is healthy you should search for a repair file errors
with the
Term
%system root%\repair\regback
Definition
when backing up system state the registry is also backed up to this folder
Term
UAC (User Access Control)
Definition
can help block people from getting into your stuff, and malware
the
Term
PING
Definition
This test can be used from a CMD to test connectivity by sending an echo requet to another device
Term
encyption
Definition
this is an essential security measure to keep others from hacking into your wireless network
Term
line conditioner
Definition
this may help to solve the problem of intermitten errors that are caused by noise of the powerline in the pc
Term
motherboard
Definition
this is the most complicated component inside a pc
Term
ZIF (Zero Instertion Force)
Definition
the ___ have a lever in order to remove the cpu
Term
CD (press f12?)
Definition
>upon first install of an os you will most likely want to configure the bios from a first boot
Term
Video Card
Definition
this card is also called the graphics card.
Term
CMOS (Complementary Metal–Oxide–Semiconductor)
Definition
motherboard settings are stored in ram on a firmware chip this is called
Term
ipconfig /flushdns
Definition
to flush the dns cache, you must run this command
Term
strong
Definition
A password that is ____ is considered to be difficult to guess by users/programs that are meant to hack and stuff
Term
network drive map
Definition
this could be one of the most powerful methods of communicating over a network
Term
PEOPLE
Thats a Layer 8 issue
Definition
the weakest link in setting up security in a computer environment is
Term
social engineering
Definition
tricking people into giving out info is called
Term
hidden share
Definition
using the dollar sign at the end of a folder creates a
Term
ESD (Electrostatic discharge)
Definition
with any hardware installation remember to utilize an anti=-static wrist strap to protect against
Term
NETWORK SERVICE
Definition
>you can narrow down what programs are acting as counterfeit if the process isnt running as SYSTEM/LOCAL SERVICE/____ ____
Term
Power Supply
Definition
This is normally near the rear of the case
Term
WEP/WPA/2
Definition
>wireless networks can be secured with encryption keys
Term
SUBNET MASk
Definition
>this is a group of 4 dotted decimal numbers 255.255.255.0
Term
VPN (Virtual Private Network)
Definition
>when making a connetion to a business. the data travels over a public network called a __that secures the private data as it goes over the link
Term
sysprep
Definition
>what windows utility can be used to remove configuration settings such as the computer name /blah blah
Term
unattended windows installation
Definition
>___ is preformed by presetting the answers to the installation that windows uses as an answer file
Term
>* REMEMBER THIS *
Stop 0x0000000A or IRQL_NOT_LESS_OREQUAL

You receive a Stop error message with the following format during or after the installation of Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
*** Address x has base at x - filename
In this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:

Parameter 1 - An address that was referenced incorrectly.
Parameter 2 - An IRQL that was required to access the memory.
Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
Parameter 4 - The address of the instruction that referenced memory in parameter 1.

For example:
STOP 0x0000000A (0xBFD14AAC, 0x000000FF, 0x00000000, 0x8000F67C)
IRQL_NOT_LESS_OR_EQUAL
***Address 8000f67c has base at 80001000 - hal.dll
Definition
>* REMEMBER THIS *
Stop 0x0000000A or IRQL_NOT_LESS_OREQUAL

You receive a Stop error message with the following format during or after the installation of Windows XP:
Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4)
IRQL_NOT_LESS_OR_EQUAL
*** Address x has base at x - filename
In this Stop error message, each parameter is a hexadecimal number that refers to a specific issue:

Parameter 1 - An address that was referenced incorrectly.
Parameter 2 - An IRQL that was required to access the memory.
Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation.
Parameter 4 - The address of the instruction that referenced memory in parameter 1.

For example:
STOP 0x0000000A (0xBFD14AAC, 0x000000FF, 0x00000000, 0x8000F67C)
IRQL_NOT_LESS_OR_EQUAL
***Address 8000f67c has base at 80001000 - hal.dll
Term
windows anytime feature
Definition
>Vista allows an upgrade to a better version of the os with the
Term
vista memory diagnostics tool
Definition
>Quickly eliminate memory crap
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