Shared Flashcard Set

Details

CLM Quiz Questions
Questions from CLM Study Group Finals
301
Business
Professional
04/19/2013

Additional Business Flashcards

 


 

Cards

Term

Lawful elements of “preventative employee relations” may include all of the following EXCEPT:

 

  • A fair grievance procedure 
  • Identification and disciplining of union sympathizers
  • Competitive wages 
  • Competitive benefits
Definition


Identification and disciplining of union sympathizers

Term

Numerous HR activities are being outsourced to specialized vendors, both in small and large companies.

 

  • True
  • False
Definition


True

Term

The increasing use of teams in organizations has led to various types of compensation changes. The most successful use of team-based compensation has been: 

  • Variable pay on top of base pay
  • Paying each team member according to his/her individual contribution to the team
  • Paying everyone on the team the same amount
  • Team-member determination of individual team member pay
Definition


Variable pay on top of base pay

Term

 

The collection of unwritten expectations that employees have regarding the nature of their work relationships is called _________ with the organization.

 

  • psychological ownership
  • the psychological contract
  • their psychological bonding
  • their psychological identification
Definition

 

the psychological contract

Term

If an employee is fired without a chance to explain the situation, this is a violation of:

 

  • Employment at-will
  • Due process
  • Statutory rights
  • Distributive justice
Definition

 

 

Due process

Term

In some countries outside the U.S., wages and major benefits are set at national levels by law and/or national-level collective bargaining.

 

  • True
  • False
Definition

 

 

True

Term

 

An organization that hires highly qualified people before they are needed is practicing:

 

  • Strategic recruiting
  • Cyclical hiring
  • Negative selection
  • Reverse hiring
Definition

 

 

Strategic recruiting

Term

 

The responsibility for carrying out HR activities:

 

  • Resides solely with HR professionals.
  • Is mostly that of managers in the organization with guidance of HR professionals
  • Is divided between HR professionals and the managers of the organization.
  • Ultimately rests with the Board of Directors
Definition

 

 

Is divided between HR professionals and the managers of the organization.

Term

From a strategic view, which is NOT an important objective of the total rewards system?

  • Union avoidance 
  • Involving employees in the pay system
  • Communicating the compensation philosophy
  • Team concept for all levels of employees

 

Definition

 

 

Union avoidance

Term

In the U.S., collective bargaining agreements are considered:

 

  • Non-binding agreements in principle
  • Non-enforceable in right-to-work states
  • Terminable at will by either party
  • Binding contracts
Definition

 

 

Binding contracts

Term

 

Determining selection based on soft skills often means inference from past behaviors.

 

  • True
  • False
Definition

 

 

True

Term

 

Workers’ compensation covers all of the following on-the-job health problems EXCEPT:

 

  • Trauma from layoff
  • Physical injury
  • Emotional impairments
  • Stress and anxiety
Definition

 


Trauma from layoff

Term

 

The vice-president of HR for a funeral service firm is an example of a(n):

 

  • HR Specialist
  • HR Generalist
  • Certified HR Professional
  • HR Service Vendor
Definition

 

 

HR Generalist

Term

 

When external equity is lacking in an organizations reward system, which of the following is a likely outcome?

 

  • High employee turnover
  • Successful recruiting of qualified employees
  • Low employee turnover
  • Increased organizational performance
Definition

 

 

High employee turnover

Term

 

Unions in the U.S. represent a larger percentage of the private sector workforce than the total civilian workforce.

 

  • True
  • False
Definition

 

 

False

Term

 

 

The most highly unionized part of the U.S. economy is the _____ sector.

 

  • Government
  • Healthcare
  • Manufacturing
  • Agricultural
Definition

 

 

Government

Term

 

Fraud in workers’ compensation claims:

 

  • Are growing at an alarming rate
  • Are decreasing since the ADA was enacted
  • Do not cost companies much money because the federal government subsidizes claims
  • Account for about 2/3 of all claims reported
Definition

 

 

Are growing at an alarming rate

Term

 

All of the following are methods of outsourcing recruiting EXCEPT:

 

  • Professional employment organizations
  • Employee leasing companies
  • Internet-based recruiting
  • Employment agencies
Definition

 

 

Internet-based recruiting

Term

 

Equity in compensation involves an employee’s perception of fairness based solely on known facts.

 

  • True
  • False
Definition

 

 

False

Term

 

Which of the following statements is TRUE?

 

  • Effort is a function of ability, motivation, and support
  • Performance is a function of ability, motivation, and support
  • Motivation is a function of ability, motivation, and support
  • Productivity is a function of ability, motivation, and support
Definition

 

 

Performance is a function of ability, motivation, and support

Term

 

One purpose of the Fair Labor Standards Act was to:

 

  • Ensure fair pay for disabled workers.
  • Establish a minimum wage
  • Prevent gender discrimination
  • Tie executive compensation to firm performance 
Definition

 

 

Establish a minimum wage

Term

 

Which is one of the four elements of an organizational ethics program?

 

  • A system for confidential reporting of ethical misconduct
  • Clever lawyers to gloss over ethical breaches
  • A large budget
  • Keeping ethical standards vague or undefined
Definition

 

 

A system for confidential reporting of ethical misconduct

Term

 

Which of the following is NOT an exempt job category?

 

  • Attorney in business for herself
  • Filing clerk for Proctor and Gamble
  • Assistance vice president of a small local bank
  • Doctor practicing in a large metropolitan hospital
Definition

 

 

Filing clerk for Proctor and Gamble

Term

 

Many employers turn to flexible staffing because of the cost of a regular workforce and the:

 

  • Need for stable, dependable employees
  • Willingness of temporary workers to take dead-end jobs
  • Higher KSAs temporary workers and independent contractors possess
  • Ability to avoid certain government regulations
Definition

 

 

Ability to avoid certain government regulations

Term

 

Which of the following private industry groups has the highest percentage of non-fatal workplace injuries?

 

  • Mining
  • Construction
  • Agriculture
  • Manufacturing
Definition

 

 

Manufacturing

Term

 

Pay ______ and pay _______ are elements of pay structures.

 

  • Offers, contingencies
  • Performance standards, garnishments
  • Bonuses, stock options
  • Grades, ranges
Definition

 

 

Grades, ranges

Term

 

 

Which statement is true about the role of HR with respect to individual employee performance?

  • It is limited to the design of performance appraisal forms
  • There is none; employee performance is the sole responsibility of operations management
  • In part, the role is to analyze and address individual performance
  • It is to administer disciplinary action against chronic poor performance
Definition

 

 

In part, the role is to analyze and address individual performance.

Term

 

Jobs that are found in many organizations, which are performed by employees who have similar duties, and which require similar KSAs, are known as _______ jobs.

 

  • Benchmark
  • Generic
  • Key survey
  • baseline
Definition

 

 

Benchmark

Term

 

 

IRS rules determine who is a/an ________ and who is a regular employee.

 

  • Independent contractor
  • Temporary employee
  • Flexible worker
  • Employee with disabilities

 

Definition

 


Independent contractor

Term

Which of the following is TRUE about diversity in the workforce?

 

  • The U.S. workplace has proved to be a “melting pot”; however, problems caused by increasing diversity largely take care of themselves
  • The issue of working women has faded from the forefront due to changes in the American Culture that are more excepting of working women and dual career couples
  • Differences in ethnic traditions and religious practices, especially Islam, have become more of a common concern in the last several years
  • Aging workers are a self-solving problem because they will retire from the organization
Definition

 

Differences in ethnic traditions and religious practices, especially Islam, have become more of a common concern in the last several years

Term

 

 

Using market pricing to set wages and salaries in a firm is considered to be:

 

  • Stable because of slight cycles in market economy
  • Reliant on an abundant number of data sources
  • More likely to be distorted by internal issues within the company
  • More objective than traditional job evaluation
Definition

 

 

More objective than traditional job evaluation

Term

After a movie star carried a “Lorna bag” in a hit movie, the Lorna Handbag Company was overwhelmed by orders for its purses with their patented clasp mechanism. The Lorna Company had to engage in ________ hiring to rapidly increase the number of employees to meet the orders.

 

  • Sporadic
  • Ad Hoc
  • Intensive
  • Targeted 
Definition

 

 

Intensive

Term

 

 

Common dimensions of job satisfaction include all of the following EXCEPT:

 

  • Level of family support for career choices
  • Pay
  • Supervision
  • Nature of the work
Definition

 

 

Level of family support for career choices

Term

Which of the following is NOT a recommended practice for video surveillance?

 

  • Include all rooms and areas which visitors may enter, including restrooms
  • Perform surveillance for only legitimate business purposes
  • Strictly limit those who will view the videos
  • Inform employees about the policy
Definition

 

Include all rooms and areas which visitors may enter, including restrooms

Term

 

An employee whose compa-ratio is 125:

 

  • Is paid less than the midpoint of the pay range
  • Is paid at the midpoint of the pay range
  • Is paid well above the midpoint of the pay range
  • Will have their pay adjusted downward to meet the market rate
Definition

 

Is paid well above the midpoint of the pay range

Term

 

“Promotion from within” is a form of internal recruitment.

 

  • True
  • False
Definition

 

 

True

Term

 

All of the following are common concerns regarding electronic monitoring of employee performance EXCEPT:

 

  • Whether such monitoring is advisable
  • How the monitoring program will be communicated to employees
  • How data obtained from monitoring are to be used
  • How customers feel about the practice
Definition

 

 

How customers feel about the practice

Term

 

An organization that wants to signal poor performers that they will receive little or no pay increases would most likely use which approach?

 

  • Seniority-based system
  • COLA adjustments
  • Pay adjustment matrix
  • Competitive market method
Definition

 

 

Pay adjustment matrix

Term

 

Cost of living pay adjustments are generally tied to:

 

  • The Consumer Price Index
  • The Dow Jones Industrial Average
  • The Consumer Sentiment Index
  • Guidelines from the National Labor Relations Board
Definition

 

 

The Consumer Price Index

Term

 

Organizational commitment would have the STRONGEST effect on reducing _________ turnover.

 

  • involuntary
  • voluntary
  • uncontrollable
  • functionable
Definition

 

 

voluntary

Term

 

Which is NOT one of the three main categories of variable pay plans?

 

  • Individual
  • Flat rate
  • Organizational
  • Group/team
Definition

 

 

Flat rate

Term

 

Which is NOT a role typically with HR?

 

  • Marketing
  • Administrative
  • Operational and employee advocate
  • Strategic
Definition

 

 

Marketing

Term

 

All EXCEPT which of the following are major means for recruiting employees internally?

 

  • Managerial selection
  • Promotions and transfers
  • Organizational databases
  • Job postings
Definition

 

Managerial selection

Term

 

Which belief is inconsistent with the philosophy behind variable pay incentives?

 

  • Some people perform better than others
  • People value equality over performance
  • Some jobs contribute more to the organizational goals than others
  • Some portion of employee compensation should be tied to performance
Definition

 

 

People value equality over performance

Term

 

Which statement is NOT true about employer recruiting Web sites?

 

  • They are likely to miss “passive” job seekers
  • They pull in a greater proportion of hires than do on-line job boards
  • Many employers have found them effective
  • Many employers have found them efficient
Definition

 

 

They are likely to miss “passive” job seekers

Term

 

If a low-performing, disruptive employee quits his/her job, the quit will be classified as ________ turnover.

 

  • involuntary
  • controllable
  • unpredictable
  • functional
Definition

 

 

functional

Term

 

In recent years, all of the following have affected union membership EXCEPT:

 

  • Globalization
  • Foreign competition
  • More people looking for jobs
  • Instances of union corruption
Definition

 

 

Instances of union corruption

Term

 

Human capital is?

 

  • The people in the organization
  • The management of the organization
  • Also called intellectual capital
  • Important, but non-measurable
Definition

 

 

Also called intellectual capital

Term

 

An assembly worker is paid 40 cents per waistband attached to each pair of jeans. His quota is 15 waistbands per hour. For each waistband over 15, the employee makes 60 cents. This is an example of a/an ______ piece rate. 

  • Straight
  • Fixed
  • Hiked
  • Differential
Definition

 

 

Differential

Term

Which is NOT an advantage of Internet recruiting?

 

  • Privacy is sacrificed
  • Costs are lower
  • It involves less of a time commitment than other methods
  • It provides a broad pool of applicants
Definition

 

 

Privacy is sacrificed

Term

 

A drawback of spot bonuses is that employees passed over for bonuses may be jealous, which may affect job satisfaction.

 

  • True
  • False
Definition

 

 

True

Term

Organizations that are seen as operating with integrity are positively perceived:

 

  • Only by people inside those organizations
  • Only by the news media
  • Only by consumers of their products or services
  • By employees, consumers, their communities, and those within their industries
Definition

 

 

By employees, consumers, their communities, and those within their industries

Term

 

If group incentives are paid out _____ the employees will see a closer connection between their performance and the reward.

 

  • Annually
  • Semiannually
  • Quarterly
  • Monthly
Definition

 

 

Monthly

Term

For any given month, The U.S. Department of Labor formula for calculating employee turnover is ________ as a proportion of ________.

 

  • average number of employees, total voluntary separations
  • total hours lost due to separations
  • total separations, total number of employees at mid-month
  • total involuntary separations, total separations
Definition

 

total separations, total number of employees at mid-month

Term

An effective recruiting ad should include all of the following EXCEPT:

 

  • Closing date of application
  • Questions about the candidate’s age and ethnicity
  • Job title and responsibilities
  • Job location or possibilities of relocation
Definition

 

 

Questions about the candidate’s age and ethnicity

Term

 

Team/group incentives may not work it:

 

  • Teamwork is not necessary to do the job.
  • Individual performance cannot be identified
  • Management wants teamwork
  • Employees have input into incentive plan design
Definition

 

 

Teamwork is not necessary to do the job.

Term

The main reason that employees, including HR professionals, do not report ethical concerns is:

 

  • A fear of prosecution for slander and/or libel by the accused party
  • A culture of “don’t ask, don’t tell” in most organizations
  • Employees are not able to distinguish between ethical and unethical behaviors
  • Concerns about current and future employment being affected
Definition

 

Concerns about current and future employment being affected

Term

 

Profit sharing is a type of individual incentive

 

  • True
  • False
Definition

 

 

False

Term

 

The group of persons who are evaluated for selection is the:

 

  • Applicant population
  • Selection population
  • Prospective pool
  • Applicant pool
Definition

 

 

Applicant pool

Term

 

The acceptance rate is the percentage of applicants hired divided by the total number of people already in the organization.

 

  • True
  • False
Definition

 

 

False

Term

 

Employee stock ownership plans are a form of ______ incentive.

 

  • Sales
  • Individual
  • Team/group
  • Organizational
Definition

 

 

Organizational

Term

 

For a salesperson, the most risky type of sales compensation is the _____ system.

 

  • Salary-only
  • Straight commission
  • Salary plus commission
  • Salary plus bonus
Definition

 

 

Straight commission

Term

 

Which is NOT a typical variable included in employee turnover costing?

 

  • Replacement costs
  • Hidden costs
  • Separation costs
  • Office overhead costs
Definition

 

 

Office overhead costs

Term

 

The functions of HR that are most likely to be outsourced are those falling in HR’s operational role.

 

  • True
  • False
Definition

 

 

False

Term

 

Competitive pay is pay that is:

 

  • Within 10 to 15% of the market
  • Within 25% of the market
  • Within 40% of the market
  • Sufficient to hire away an employee from a competitor
Definition

 

Within 10 to 15% of the market

Term

 

Incentive management software is not very useful in helping managers track and reward sales performance in global operations.

 

  • True
  • False
Definition

 

 

False

Term

 

Application forms, tests, interviews, and educational requirements are all examples of:

 

  • Selection criteria
  • KSAs
  • Predictors
  • Specifications
Definition

 

 

Predictors

Term

 

Perquisites are typically _____ provided to _____ as part of their compensations plans.

 

  • Benefits, executives
  • Bonuses, workers
  • Commissions, salespersons
  • Bonuses, contractors
Definition

 

 

Benefits, executives

Term

 

Hofstede’s model for analyzing national cultures include all the following variables EXCEPT:

 

  • Masculinity/Femininity
  • Individualism/Group Orientation
  • Socio-Economic
  • Inequality in power
Definition

 

 

Socio-Economic

Term

When managers select their own subordinates:

 

  • Selection criteria tend to be excessively stringent
  • Validity and effectiveness of the process may be questionable
  • Reliability of the process increases
  • Subsequent employee performance is improved
Definition

 

 

Validity and effectiveness of the process may be questionable

Term

 Which issue surrounding executive compensation in the U.S. is most frequently debated because of the lack of empirical support?

 

  • Whether CEO pay should be capped by law
  • Whether the ratio of CEO-to-average-worker pay is fair
  • Whether executive compensation is related to organizational performance
  • Whether executives pay enough taxes
Definition

 

 

Whether executive compensation is related to organizational performance

Term

Retention is a problem in the global workplace because: 

  • New entrants to the workforce have no organizational loyalty and move to other organizations for minor reasons
  • The slump in births after the baby-boom has left more jobs to fill than there are new workers to fill them
  • There are fewer qualified and productive workers in the workforce
  • Females are taking advantage of FMLA and pregnancy discrimination laws to extend their time away from the workforce
Definition

 

 

There are fewer qualified and productive workers in the workforce

Term

 

Which federal law deals with hazardous occupations as they may pertain to certain young workers?

 

  • The Fair Labor Standards Act
  • Title VII of the 1964 Civil Rights Act
  • The National Labor Relations Act
  • The Youthful Worker Protection Act
Definition

 

 

The Fair Labor Standards Act

Term

Employee benefits typically cost an employer between _____ and _____ of payroll.

 

  • 15%, 20%
  • 20%, 30%
  • 30%, 40%
  • 45%, 50%
Definition

 

 

30%, 40%

Term

 

The number of clerks, cashiers, packers, and farmers has increased steadily in the past 40 years.

 

  • True
  • False
Definition

 

 

False

Term

The General Aptitude Test Battery (GATB) is a type of _______ test.

 

  • Psychological
  • Personality trait
  • Integrity
  • Cognitive ability
Definition

 

 

Cognitive ability

Term

 

Union representation has increased in recent years for which of the following groups?

 

  • Airline pilots
  • Managers
  • Health-care workers
  • Auto workers
Definition

 

 

Health-care workers

Term

 

The largest employee benefits cost to employers is:

 

  • Healthcare insurance
  • Pension funding
  • Paid vacations
  • Group life insurance
Definition

 

 

Healthcare insurance

Term

 

Helpful in retention efforts, employee recognition can be both tangible and intangible.

 

  • True
  • False
Definition

 

 

True

Term

 

Which is NOT a major force affecting current HR management?

 

  • Globalization
  • Decreasing diversity in the workforce
  • Changing technology
  • Increased competitive pressure
Definition

 

Decreasing diversity in the workforce

Term

 

Employee benefits are considered a competitive business advantage.

 

  • True
  • False
Definition

 

 

True

Term

 

Responsibility for health, safety, and security in an organization is the responsibility of:

 

  • HRM alone
  • Operating managers alone
  • HRM and operating managers working together
  • Contract security firms and consultants
Definition

 

HRM and operating managers working together

Term

 

An applicant for the job of bank loan officer was given a test which provided a scenario of someone applying for a second mortgage. The applicant was given guidelines for making the decision and a list of possible solutions. The test was a:

 

  • Realistic job preview
  • Situational judgment test
  • Cognitive ability test
  • Behavioral test
Definition

 

 

Situational judgment test

Term

 

When an employee quits in the first few months after hiring, it is likely due to:

 

  • A poor relationship with the supervisor
  • Inadequate screening before hire
  • Lack of career opportunities
  • Non-competitive pay
Definition

 

Inadequate screening before hire

Term

 

 

One out of every four self-employed people who are killed at work are:

 

  • Miners
  • Farmers
  • Fish boat workers
  • Skyscraper window washers
Definition

 

 

Farmers

Term

Homer receives $100 per months in non-taxable prescription drug coverage from his employer. His combined federal and state income tax bracket is 33%. Homer’s prescription drug benefit is the equivalent of a monthly pay raise of _____.

 

  • $33.33
  • $149.25
  • $133.33
  • $77.00
Definition

 

 

$149.25

Term

Which statement is TRUE about expected racial/ethnic diversity in the U.S. in the year 2050?

 

  • Non-Hispanic whites will be about 80% of the population
  • Growth in the African-American population will outpace growth in the Hispanic population
  • The Asian population will triple
  • The Hispanic population will be about 15% of the population
Definition

 

 

The Asian population will triple.

Term

COBRA deals with:

 

  • Employer-paid benefits
  • Employee-paid benefits
  • Government-paid benefits
  • Union-funded benefits
Definition

 

Employee-paid benefits

Term

An indication of an advanced approach to diversity management in an organization is/are:

 

  • An inclusive culture
  • A preference for the traditional status quo
  • Implements of affirmative action
  • Frequent lawsuits
Definition

 

 

An inclusive culture

Term

For study analysis, employer benefits are generally divided into which broad categories?

 

  • Government-mandated and voluntary
  • Taxable and tax-exempt
  • Management and non-management
  • Union-negotiated and nonunion
Definition

 

Government-mandated and voluntary

Term

 

Statutory rights have their origin in:

 

  • Legislation
  • Common law
  • Secular humanism
  • Religious doctrine
Definition

 

 

Legislation

Term

The LEAST desired effect of diversity training is:

 

  • Reduction of harassment complaints in the organization
  • A lower level of discrimination in the organization
  • Increased political correctness of employee attitudes
  • Heightened awareness of differences among employees
Definition

 

 

A lower level of discrimination in the organization

Term

 

Federally-mandated employee benefits coverage has been proposed in all of the following areas EXCEPT:

 

  • Paid time off for family leave
  • Universal health care
  • Portable pension plan
  • Legal expense coverage
Definition

 

 

Legal expense coverage

Term

 

Nondirective selection interviews tend to have relatively low selection validity.

 

  • True
  • False
Definition

 

 

True

Term

 

An employee is covered under the FMLA for all the following situations EXCEPT:

 

  • Caring for a domestic partner with a serious health condition
  • Adoption of a child
  • Caring for a parent with a serious health condition
  • The employee has a serious health condition
Definition

 

 

Caring for a domestic partner with a serious health condition

Term

The “Y” generation typically have all these characteristics EXCEPT:

 

  • Using more technology
  • Wanting to be rewarded quickly
  • Questioning managers about decisions
  • Being concerned about security and experience
Definition

 

Being concerned about security and experience

Term

The idea that past behaviors are good predictors of future actions is the basis for ______ interviews.

 

  • Stress
  • Behavioral
  • Situational
  • Competency
Definition

 

 

Behavioral

Term

 

Which of the following is NOT a voluntary employer retirement benefit?

 

  • Pension plans
  • Early retirement options
  • IRAs
  • OWBPA protections
Definition

 

OWBPA protections

Term

 

 

The study of the way work inputs, activities, and outputs move through an organization is called:

 

  • Work flow analysis
  • Job analysis
  • Job evaluation
  • Job inspection
Definition

 

Work flow analysis

Term

 

In a ____ pension plan the employer makes an annual payment to the employee’s pension account.

 

  • Cash balance
  • ESOP
  • Defined-benefit
  • Defined-contribution
Definition

 

Defined-contribution

Term

_______ occurs when an employer becomes aware than an employee may be unfit for work but continues to employ the person, then the person injuries someone.

 

  • Negligent Retention
  • Negligent Release
  • Negligent Hiring
  • Negligent Ethics
Definition

 

Negligent Retention

Term

 

Which of the following plans would cover an employee’s expenses if he/she had to move to an assisted-living residence?

 

  • An employee assistance program
  • FMLA
  • Disability insurance
  • Long-term care insurance
Definition

 

 

Long-term care insurance

Term

When the organization of work in the company is re-thought, re-designed, and re-tooled, the activity is termed:

 

  • Task redistribution
  • Implementation of total quality control
  • Business process re-engineering
  • Organizational re-inventing
Definition

 

 

Business process re-engineering

Term

 

Shabhan has been told that she will be responsible for evaluation her own work and correcting errors. Previously, her supervisor did this. Shabhan thinks she deserves a raise since she will be “doing her boss’s work”. She is experiencing job: 

  • Rotation
  • Enhancement
  • Enlargement
  • Enrichment
Definition

 

Enrichment

Term

Which statement is TRUE about an employer’s right to check the credit history of job applicants? 

  • It is generally permitted if done in compliance with the Fair Credit Reporting Act
  • It is not permitted under any circumstance.
  • It is permitted only infilling national security-oriented positions.
  • It is permitted, but negative information received must be kept secret from the applicant to protect third-party investigators.
Definition

 

It is generally permitted if done in compliance with the Fair Credit Reporting Act

Term

Which statement is TRUE about requiring arbitration of employment disputes as a condition of employment in the U.S.?

 

  • It applies only in right-to-work states
  • It is legal, but employers must adhere to it
  • It is illegal under any circumstance
  • It can be applied only if the employee is represented by counsel
Definition

 

 

It is legal, but employers must adhere to it

Term

Which of the following employees would be best to select to work on a team?

 

  • A brilliant introvert
  • An individualistic idealist
  • A weak leader
  • An extrovert with good job skills
Definition

 

 

An extrovert with good job skills

Term

_______ are individuals outside the normal chain of command who act as problem solvers for both management and employees.

 

  • Peer review panels
  • Ombuds
  • Retired federal judges
  • Licensed arbitrators
Definition

 

Ombuds

Term

A work arrangement where the employees work a set number of hours a day but vary starting and ending times is called:

 

  • Shift work
  • Flextime
  • Virtual work
  • Compressed work week
Definition

 

 

Flextime

Term

Greg can purchase shares of stock in his employer’s company for a discounted price. His employer will provide a matching amount to the amount Greg invests. This is called a/an:

 

Employee stock ownership plan

Phantom stock plan

Stock purchase plan

401(k) plan

Definition

 

 

Stock purchase plan

Term

Training can be classified in all the following ways EXCEPT:

 

  • Training via disciplinary sanctions
  • Required and regular training
  • Job/technical training
  • Developmental and career training
Definition

 

Training via disciplinary sanctions

Term

 

Job analysis is the most basic building block of HR management.

 

  • True
  • False
Definition

 

 

True

Term

All of the following statements about training are true EXCEPT:

 

  • Training is a minor cost in most organizations
  • Training is often seen as tactical rather than strategic
  • Top management is often unclear as to what it wants from training
  • Management fails to connect training with business strategy
Definition

 

Training is a minor cost in most organizations

Term

Which of the following is TRUE regarding the job offer? 

  • Legal counsel does not need to review the formal offer letter
  • It is the third step in the selection process
  • Offers should contain vague or general statements about work schedules, bonuses, and working conditions
  • Many offers are made over the phone and followed up with a formal letter
Definition

 

 

Many offers are made over the phone and followed up with a formal letter

Term

 

Work sampling and employee diary/log entries are good methods of observation for job analysis.

 

  • True
  • False
Definition

 

 

True

Term

 

Which of the following does NOT legislate labor issues?

 

  • The Civil Rights Act of 1964
  • The Fair Labor Standards Act
  • The Landrum-Griffin Act
  • The Taft-Harley Act
Definition

 

The Civil Rights Act of 1964

Term

If the training manager for an organization examines grievances, accidents, wastage/scrap, complaints, and exit interviews, he or she is analyzing _______ sources of data for a training needs assessment.

 

  • Individual
  • Job/task
  • Organizational
  • Work
Definition

 

 

Organizational

Term

 

While a job specification describes activities to be performed, a job description lists the knowledge, skills, and abilities that a person needs to satisfactorily perform the job.

 

  • True
  • False
Definition

 

False

Term

 

Performance standards flow directly from the job analysis.

 

  • True
  • False
Definition

 

 

False

Term

 

 

Disparate ________ occurs when members of a group are unfairly treated differently from others in employment decisions. 

  • impact
  • situations
  • conundrum
  • treatment
Definition

 

 

treatment

Term

 

 

A business _________ is a practice necessary for safe and efficient organizational operations and has been the subject of numerous court decisions.

 

  • reality
  • necessity
  • statistic
  • predictor
Definition

 

necessity

Term

 

A cosmetic company that makes African-American hair care products can refuse to hire Caucasians or Asians under the bona fide occupational qualification.

 

  • True
  • False
Definition

 

 

True

Term

 

When a company takes punitive actions against individuals who exercise their legal rights, it is called:

 

  • Noncompliance
  • Legal skirting
  • Screening
  • Retaliation
Definition

 

 

Retaliation

Term

 

A growing issue for U.S. firms that hire individuals to fill jobs in other countries is the need for adequate background checks.

 

  • True
  • False
Definition

 

 

 

True

Term

Which of the following statements is TRUE regarding affirmative action? 

  • Views on affirmative action are very similar across the board
  • Employees are discouraged from hiring groups of applicants based on their race, age, gender, or national origin
  • Affirmative action guidelines are intended to give protected groups of people the same employment opportunities as everybody else
  • Just because one group of people do poorly on departmental tests, the company should throw out the test altogether
Definition

 

Affirmative action guidelines are intended to give protected groups of people the same employment opportunities as everybody else

Term

 

 

If Freddie is an expatriate of the U.S. working in Belize, he must adhere to the same U.S. culture and taxing laws as if he were working in the U.S.

 

  • True
  • False
Definition

 

 

False

Term

 

Any employer MAY have a voluntary affirmative action plan, but all government contractors MUST have a plan.

 

  • True
  • False
Definition

 

 

True

Term

 

Which of the following statements is TRUE concerning workers over 40? 

  • The impact of the ADEA is decreasing as the U.S. workforce is aging.
  • Employers are liable if the disparate age impact is due to reasonable factors other than age.
  • The expression “We need younger blood” is merely opinion; it cannot be used as evidence of age discrimination
  • They are increasing in numbers in the workforce
Definition

 

 

They are increasing in numbers in the workforce

Term

 

Because of increased technology and better education today, training of employees and managers has decreased in importance.

 

  • True
  • False
Definition

 

 

False

Term

 

Title ______ of the Civil Rights Act identifies discrimination on the basis of religion as illegal.

 

  • II
  • IV
  • VII
  • XVI
Definition

 

 

VII

Term

 

According to the ADA, employee medical records must be kept in the:

 

  • Regular personnel file
  • Confidential personnel file
  • Confidential medical file
  • Employee’s own possession
Definition

 

 

Confidential medical file

Term

 

According to the EEOC guidelines, companies cannot force workers to speak English under any circumstance.

 

  • True
  • False
Definition

 

 

False

Term

 

________ is the process whereby an organization seeks to identify and leverage the knowledge held by its employees for competitive advantage.

 

  • Cognition scanning
  • Knowledge capturing
  • Knowledge management
  • Knowledge acquisition
Definition

 

 

Knowledge management

Term

 

The first step in systematic training is training:

 

  • Evaluation
  • Design
  • Delivery
  • Assessment
Definition

 

 

Assessment

Term

 

An employee’s Constitutional right to free speech may not lawfully be restricted in the workplace.

 

  • True
  • False
Definition

 

 

False

Term

 

To conform to the IRCA, employers must do all EXCEPT: 

  • Obtain and inspect I-9 forms
  • Use E-verify as a source of legal status for immigrants
  • Verify documents such as birth certificates, passports and work permits
  • Hire immigrants even though the immigrants can supply no form of work status or identification
Definition

 

 

Hire immigrants even though the immigrants can supply no form of work status or identification

Term

Ralph is in a quality control training program. He is eager to learn the new statistical quality control techniques. He is smart and capable, but has problems understanding the mathematics involved. His performance in the program is hampered because he lacks one of the essential elements of: 

  • Motivation to learn
  • Seeing value in the learning
  • Self-efficacy
  • Ability to learn
Definition

 

 

Ability to learn

Term

Which of the following is TRUE about whistle blowers and the Sarbanes-Oxley Act? 

  • It is a comprehensive whistle-blowing law fully protecting the right to free speech of both public and private employees
  • Private employers do not have to adhere to provisions of the Act
  • Companies rarely want to retaliate against whistle blowers
  • Whistle blowers are less likely to lose their jobs in public employment than in private employment because most civil service systems follow rules protecting whistle blowers
Definition

 

 

Whistle blowers are less likely to lose their jobs in public employment than in private employment because most civil service systems follow rules protecting whistle blowers

Term

 

A professional symphony orchestra will perform a new symphony. To learn this new symphony, the musicians will need to engage in:

 

  • Remedial skills training
  • Contextual learning
  • Active practice
  • Enhancement of self-efficacy
Definition

 

 

Active practice

Term

All of the following statements are true regarding how the EEOC addresses sexual orientation EXCEPT: 

  • Title VII applies to a person’s gender at birth, not after any kind of gender-altering surgery
  • Individuals with sexual behavior disorders are specifically excluded from being considered disabled under ADA guidelines
  • Title VII does not give “domestic partners” the same legal status as married heterosexual couples
  • The U.S. Supreme Court has established that gays and lesbians have special rights
Definition

 

 

Individuals with sexual behavior disorders are specifically excluded from being considered disabled under ADA guidelines

Term

 

Cross training occurs when two or more people are trained to do the same job.

 

  • True
  • False
Definition

 

 

True

Term

 

The EEOC has recently addressed and issued guidelines relating to the issue of family responsibility discrimination.

 

  • True
  • False
Definition

 

 

True

Term

 

The importance of the HR function proving that it is a financial contributor to the organization has led to: 

  • More emphasis on calculating the ROI of HR activities
  • Top executives of HR being promoted through a financial career path
  • CFO’s taking over the HR function in organizations
  • HR promoting itself as a cost center in the organization
Definition

 

 

More emphasis on calculating the ROI of HR activities

Term

 

A large school district is changing from an outdated method of handling payroll to a nationally recognized, more sophisticated computer-based payroll system. It is very likely that the vendor of the system will handle the district’s training needs when it upgrades to the new system. 

  • True
  • False
Definition

 

 

True

Term

 

 

Which statement is TRUE about HR strategy in practice? 

  • Thirty percent of HR professionals are full strategic partners
  • Top management usually assesses HR on its strategic contributions
  • More than 80% of firms monitor statistic related to strategic performance
  • Only about 10% of firms have an HR strategy
Definition

 

 

Thirty percent of HR professionals are full strategic partners

Term

 

OSHA Process safety management standards focus on: 

  • Hazardous materials
  • Ergonomic concerns
  • Personal security
  • Electrical hazards
Definition

 

 

Hazardous materials

Term

 

The safest effective way to teach eye surgeons to use a new laser technique would be:

 

  • Massed practice
  • Distance learning
  • Computer simulation
  • Instructor-led training
Definition

 


Computer simulation

Term

 

SWOT is an analysis of strengths, weaknesses, opportunities, and threats in an organization.

 

  • True
  • False
Definition

 

 

True

Term

 

Learning that combines interactive computer-based lessons with teleconferencing and other forms of instruction is called:

 

  • Blended learning
  • Virtual reality instruction
  • Multi-task learning
  • E-learning
Definition

 

 

Blended learning

Term

 

Which is the following is NOT an important factor in changing cultures during mergers and acquisitions?

 

  • Deploy role models
  • Avoid providing meaningful incentives
  • Providing clear and consistent messages
  • Define the desired behavior
Definition

 

 

Avoid providing meaningful incentives

Term

 

OSHA requires employers to _____ jobs and provide employees personal ______ equipment.

 

  • Restructure, communications
  • Videotape, viewing
  • Analyze, protective
  • Sterilize, medial
Definition

 

 

Analyze, protective

Term

All of the following are common HR functions in succession planning EXCEPT: 

  • Making final selection of individuals to be named on the replacement charts
  • Assisting management in identifying future job skills
  • Participating in noting employees who might fill future positions
  • Helping trace and update succession plan efforts
Definition

 

Making final selection of individuals to be named on the replacement charts

Term

 

Business process reengineering is a radical redesign of common business processes to achieve dramatic improvement.

 

  • True
  • False
Definition

 

 

True

Term

A calculation that subtracts all operating expenses except labor expenses from revenue and dividing by the total full time head count of employees is called human capital. 

  • Value Added
  • Return on investment
  • Profitability index
  • Effectiveness
Definition

 

 

Value Added

Term

 

The FIRST step in a safety committee’s investigation of an accident is to:

 

  • Interview the injured party
  • Interview witnesses to the accident
  • Review the scene of the accident
  • Conduct tests to replicate the accident
Definition

 

 

Review the scene of the accident

Term

 

Succession planning can be especially important in both small and large firms.

 

  • True
  • False
Definition

 

 

True

Term

 

Specific measure tied to indicators of HR performance are referred to as:

 

  • HR Metrics
  • HR Accountables
  • HR Deliverables
  • HR Benchmarks
Definition

 

 

HR Metrics

Term

 

When an employer offers technical/professional employees different tracks, each with attractive titles and pay opportunities, this is an application of:

 

  • A dual-career ladder
  • Duplication of effort
  • Dilution of talent
  • Succession planning
Definition

 

 

A dual-career ladder

Term

 

Facebook, LinkedIn, and other social networking is frowned upon by HR managers because of the potential of misuse.

 

  • True
  • False
Definition

 

 

False

Term

 

Labels for different views of careers include all of the following EXCEPT:

 

  • Protean career
  • Career without boundaries
  • Career ladders
  • Portfolio career
Definition

 

 

Career ladders

Term

 

Niqua is a middle-level manager who also conducts new-employee orientation. She is a leader in the organization, and her opinions are valued. However, she is beginning to disengage from her career. Niqua is in the ________ stage of her career. 

  • Mid-career
  • Late career
  • Career plateau
  • Career exit
Definition

 

 

Late career

Term

 

Using past trends and present conditions to model future conditions helps managers to optimize human resources.

 

  • True
  • False
Definition



True

Term

 

Which of the following is NOT an external environment?

 

  • Economic conditions
  • Political climate, both nationally and internationally
  • Competitive forces
  • The company’s adherence to its mission statement
Definition

 

 

The company’s adherence to its mission statement

Term

 

The downsizing technique that has the most negative effect on the departing and surviving employees is:

 

  • Attrition
  • Voluntary separations
  • Early retirement
  • Layoffs
Definition

 

Layoffs

Term

 

According to the U.S. Bureau of Labor Statistics, more than ___% of all couples are dual-career couples.

 

  • 20
  • 40
  • 60
  • 80
Definition

 

 

80

Term

 

OSHA standards do NOT address:

 

  • Hazardous communication
  • Blood borne pathogens
  • Employee notices
  • Psychological fitness for certain occupations
Definition

 

 

Psychological fitness for certain occupations

Term

When a company exerts efforts to improve employees’ abilities to handle a variety of assignments and to cultivate their abilities beyond those needed for their current jobs, it is practicing:

 

  • Human resource development
  • Psychological interventions
  • Stress testing
  • Vocational training
Definition

 

 

Human resource development

Term

 

In the U.S., substance abuse is most prevalent among young, single men.

 

  • True
  • False
Definition

 

 

True

Term

In the United States employees unionize because they _____ and believe unions can assist them.

 

  • Are dissatisfied with how they are treated by their employer
  • Have deep anti-business sentiments
  • Are politically motivated
  • Wish to gain financially as much as the employer can be forced to give
Definition

 

 

Are dissatisfied with how they are treated by their employer

Term

 

In its management development efforts, HR focuses on all the following variables EXCEPT: 

  • Training in specific operational skills such as data entry
  • Developing capabilities such as decision-making and action orientation
  • Lifelong learning
  • Redevelopment
Definition



Training in specific operational skills such as data entry.

Term

  

The use of ______ requires employees to sign a preemployement agreement stating that all disputes will be submitted to arbitration, and that employees waive their rights to pursue legal action until the completion of the arbitration process. 

  • Peer review panels
  • Ombuds
  • Retired federal judges
  • Compulsory arbitration
Definition

 

 

Compulsory arbitration

Term

 

Coaching is one aspect of which HR development approach:

 

  • Job-site
  • Off-site
  • Learning organization
  • Sabbatical
Definition

 

 

Job-site

Term

 

E-Development is associated with which approach to HR development? 

  • Learning organization
  • Job rotation
  • On-site
  • Coaching
Definition

 

 

Learning organization

Term

 

The need for a “good reason” for disciplinary actions such as dismissal usually can be found in union contracts, but not in at-will situations.

 

  • True
  • False
Definition

 

 

True

Term

 

Which statement is TRUE about public sector unionism in the U.S. in recent years? 

  • It has increased
  • It has declined somewhat
  • It has remained the same
  • It was declared unlawful, and public employee unions disbanded
Definition

 

 

It has increased

Term

 

Under the talent management concept, starting or changing a major organizational feature is seen as a challenge that facilitates a managers learning.

 

  • True
  • False
Definition

 

 

True

Term

 Which statement is TRUE about OSHA’s General Duty clause? 

  • It requires employers to inform employees of their general duty to work safely
  • It requires employers to adopt specific safety and health standards
  • It can be used to cite an employer who has violated no specific OSHA standard
  • It deals with the general duty to keep employees informed of facility accident rates
Definition

 

 

It can be used to cite an employer who has violated no specific OSHA standard

Term

What is the most common reason employees fail after being promoted to supervision or management? 

  • Weak technical skills
  • Lack of assertiveness
  • Poor teamwork with peers and subordinates
  • Being politically outmaneuvered by rival managers

 

Definition

 

 

Poor teamwork with peers and subordinates

Term

 

The Wagner Act prohibited: 

  • Unfair labor practices by employers only
  • Unfair labor practices by unions only
  • Unfair labor practices by both employers and unions
  • Unfair labor practices by labor arbitrators
Definition

 

 

Unfair labor practices by employers only

Term

The ratio of junior, middle-level, and senior professional staff.

 

  • Leverage
  • Balanced Approach
  • Human Capital Development
  • Expertise Based Practice
Definition

 

 

Leverage

Term

Which of the following scenarios of leverage would be most profitable for the firm?  The shareholder’s billable hour is $400 per hour and cost is $200 per hour, the Associate’s billable hour $280 per hour and cost $140 per hour and the Paralegal’s billable hour is $120 and cost is $60 per hour. 

  • Shareholder bills 6 hours, Associate bills 4 hours and Paralegal bills 4 hours
  • Shareholder bills 5 hours, Associate bills 6 hours and Paralegal bills 3 hours
  • Shareholder bills 4 hours, Associate bills 8 hours and Paralegal bills 2 hours
  • Shareholder bills 3 hours, Associate bills 9 hours and Paralegal bills 2 hours
Definition

 

Shareholder bills 4 hours, Associate bills 8 hours and Paralegal bills 2 hours

Term

Which of the following is not one of the three main goals of the professional service firm according to Maister?

  • Service to Clients 
  • Success/Profitability
  • Satisfaction of Staff
  • Strategic Planning and Development
Definition

 

 

Strategic Planning and Development

Term

 

Responsibility for the organization’s three primary tasks is allocated to these three levels according to Maister.

  • Brains, Grey Hairs and Performers
  • Grinders, Minders and Finders
  • Leaders, Associates and Followers
  • Partners, Para-professionals and Staff
Definition

 

 

Grinders, Minders and Finders

Term

 

The ______________ project usually involves a well-recognized and familiar type of problem.

  • Grey Hairs
  • Productive
  • Procedure
  • Brains

 

 

 

 

Definition

 

 

Procedure

Term

Once a healthy level of leverage has been achieved by the firm, about ________ of each partner profits comes not from what he or she bills, but from the profit generated by those in the nonpartner group.

  • 80%
  • 60%
  • 30%
  • 50%
Definition

 

 

60%

Term

We have seen that the leverage structure and the ______________ policies together determine target (required) growth rate.

  • Marketing
  • Strategic Planning
  • Promotion
  • Retirement
Definition

 

 

Promotion

Term

In a partnership, the ultimate measure of profitability is (or should be) _______________, which is driven by three main factors, margin, productivity and leverage.

  • Profit per partner
  • Service quality
  • Engagement level profitability
  • Partner compensation
Definition

 

 

Profit per partner

Term

Which of  the following is not a way for  a firm to improve productivity?

  • Improve speed of billing
  • Decrease utilization
  • Justify higher fees
  • Invest in new services
Definition

 

Decrease utilization

Term

When raising fees, firms must also provide value to their clients and do so by investing in the all of following, except.

  • Skill-building
  • Specialization
  • Innovation
  • Decrease volume
Definition

 

 

Decrease volume

Term

A firm’s bad habit that reduces profitability, adversely affects motivation and morale, reduces a firm’s competitive capabilities, and in addition prevents senior professionals from spending more time with the clients and investing in the future of the firm, is called?

  • Client development
  • Low output management
  • Systemic underdelegation
  • Leverage utilization
Definition

 

 

Systemic underdelegation

Term

Which of the following is not one of the three essential elements to solving the problem of underdelegation?

  • Engage administrative staff to assign tasks
  • Tracking and rewarding coaching activities
  • Engagement-level profitability measures
  • Scheduling process
Definition

 

Engage administrative staff to assign tasks

Term

 Firms must execute a full package of practice development steps covering five main categories of activities, these are?

  • Nurturing, courting, superpleasing, broadcasting and listening
  • Courting, watching, supermarketing, promoting and value adding
  • Broadcasting, accounting, superpleasing and learning
  • Supermarketing, promoting, engaging and leveraging
Definition

 

 

Nurturing, courting, superpleasing, broadcasting and listening

Term

Sarah, Managing Partner, is meeting with John, Cindy and Emmanuel, each are partners in the same firm.  She asks the following questions:  “Which of our clients have additional work to give us?”; “What level of nonbillable investment makes sense to ensure that we get that work?”; and “What activities will increase the probability that this client will want to give us future work?”.  What activity are they likely discussing?

  • Recruitment
  • Associate Development
  • Leverage Utilization
  • Practice Development
Definition

 

 

Practice Development

Term

A partner’s work is no longer subject to review by others

  • Seniority
  • Delegation
  • Diplomacy
  • Autonomy
Definition

 

 

Autonomy

Term

Partners share in the new profits (or losses) of the firm

  • Partnership
  • Equity participation
  • Democracy
  • Profits per partner
Definition

 

 

Equity participation

Term

The single most important managerial activity in a professional service firm is

  • Scheduling of work assignments
  • Coaching and mentoring
  • Marketing and client development
  • Planning and budgeting resources
Definition

 

 

Scheduling of work assignments

Term

 

Partners cannot be removed except by an extraordinary vote of the partnership

  • Strategy development
  • Tenure
  • Small team approach
  • Reputation

 

 

 

 

Definition

 

Tenure

Term

A means by which the high price of staff might be recouped through higher value to clients is “empowering” the individual with all of the following except

  • Experience
  • Knowledge of the firm
  • Tools
  • Costly resources
Definition

 

 

Costly resources

Term

In matching the many staff members to the many projects, the scheduler must achieve an “optimum” allocation that is a function of the four major variables, which of the following is not one of these four major variables

  • Professional development
  • Profitability
  • Partner preference
  • Staff morale
Definition

 

 

Partner preference

Term

Which of the following is considered a First Team marketing tactic

  • Proprietary research
  • Community/civic activities
  • Brochures
  • Cold calls
Definition

 

 

Proprietary research

Term

Increasing the Firm’s capabilities to serve a particular client includes all of the following except

  • Conduct reverse seminar
  • Find out what client is happy with
  • Attend industry meetings
  • Court client’s competitors 
Definition

 

 

Court client’s competitors

Term

Successful firms learn to manage their marketing

  • Results
  • Efforts
  • Budget
  • Relations
Definition

 

 

Efforts

Term

Motivational Maintainers include all of the following except

  • Provide clear goals
  • Provide autonomy in work
  • Demand accountability
  • Provide strict direction
Definition

 

 

Provide strict direction

Term

Maister has identified how many noticeably different characteristics which distinguishes the best firms from ordinary firms?

  • Two
  • Four
  • Six
  • Eight
Definition

 

 

Eight

Term

The best practice management tool used to motivate individuals to successfully reach long term goals, they might otherwise ignore is?

  • Performance review
  • Coaching
  • Judging
  • Vision statement
Definition

 

 

Coaching

Term

A manager’s time can be divided into five categories, which of the following is the manager’s greatest opportunity to “make a difference”?

  • Personal marketing and selling
  • Administrative and financial matters
  • General client relations
  • Dealing and talking with senior professionals and staff
  • Doing professional (billable) work
Definition

 

 

Dealing and talking with senior professionals and staff

Term

Which of the following characteristics is one of those identified by Maister that distinguishes extraordinary firms from ordinary firms?

  • Professional talent
  • IQ
  • Unique management system
  • Energy
Definition

 

 

Energy

Term

Which of the following is not a recommended possible strategy for being more valuable to clients?

  • Can we develop an innovative approach to hiring so that we can be more valuable to clients by achieving a higher caliber of staff than the competition?
  • Can we become more valuable to our clients by investing in research and development on issues of particular interest to them?
  • Can we allow existing partners to carry on supporting the current client base, add lateral partners to develop a new specialty and open a new office in a new location so that we can be more valuable to clients?
  • Can we become better than our competition at accumulating, disseminating, and building on our firmwide expertise and experience, so that each professional becomes more valuable in the marketplace by being empowered with a greater breadth and depth of experience?
Definition

 

Can we allow existing partners to carry on supporting the current client base, add lateral partners to develop a new specialty and open a new office in a new location so that we can be more valuable to clients?

Term

The critical stumbling blocks in strategy development are each of the following except?

  • Making it happen
  • Knowledge of the firm
  • Follow-up
  • Action implementation
Definition

 

Knowledge of the firm

Term

Good coaches do all of the following except?

  • Theorize about what should motivate people
  • Use many approaches in motivating
  • Build teams
  • Celebrate success
Definition

 

 

Theorize about what should motivate people

Term

In executing its strategy responsibility, the firm’s management should review policies (“rules of the game”) such as the following, except?

  • Performance appraisal
  • Profitability
  • Profit allocation
  • Procedures for quality assurance
  • Precise implementation
Definition

 

 

Precise implementation

Term

Which of the following is considered the crux of strategy?

  • How can we be more profitable?
  • How can we build the best team?
  • How can we be better at what we do?
  • How can we do more?
Definition

 

 

How can we be better at what we do?

Term

The performance counseling process can (and should) be designed to help partners, creating the opportunity for them to do all of the below, except?

  • Receive constructive feedback
  • Reject negative feedback
  • Reflect on and learn from the past year’s accomplishments
  • Receive personalized advice on how best to advance their career 
Definition

 

 

Reject negative feedback

Term

The first essential element of any effective performance counseling system is a shared understanding of what?

  • Results
  • Efforts
  • Whatever aspect of performance the firm wishes to stress
  • Profitability
Definition

 

 

Whatever aspect of performance the firm wishes to stress

Term

The key performance indicators, for which all partners should be held accountable, should be made up of six categories. Which of the following is not one of these?

  • Profitability of work supervised
  • Contributions to the success of others
  • Contributions to practice development
  • Seniority in position
Definition

 

 

Seniority in position

Term

Industry specialty groups benefit by cross-office collaboration in each of the following ways, except?

  • Leverage
  • Synergy
  • Autonomy
  • Productivity
Definition

 

 

Autonomy

Term

According to Maister, the key to ensuring any professional firm’s future is wise management of its key assets, which are?

  • Achieving a good income statement result and meeting the firm’s goals
  • Its inventory of skills, talents, knowledge, and ability
  • The strength of its client relations and reputation
  • Both b and c
Definition

 

 

Both b and c

Term

At the end of the year, the main question the compensation committee has to answer to the partners is?

  • How much money did the firm make
  • Who spent what on what and why
  • What is being rewarded
  • Why did she get more than me
Definition

 

 

What is being rewarded

Term

Maister describes real professionalism as all of the following except:

 

  • Dedication to the interest of the client
  • Commitment to quality
  • Sincere desire to help
  • Pride in work             
  • Courage to continue education
Definition

 

 

Courage to continue education

Term

Maister uses many quotes to describe true professionalism which of the following is not one of them: 

  • Being a professional is neither about money nor about professional fulfillment
  • Firms should hire for attitude, and train for skill
  • The opposite of the word professional is unprofessional
  • Professional is not a label you give yourself—it’s a description you hope others will apply to you
Definition

 

The opposite of the word professional is unprofessional

Term

Which of the following is not one of the suggestions that encourages people to act professionally, and also creates the environment that allows real professionals to flourish? 

  • Don’t be afraid to give people ever more responsible assignments
  • Show appreciation to the one who has taken the lead, even if they are part of a team
  • Take the time to help people learn, simply as a desire to help them improve
  • Get people involved so everyone can see the big picture and how they fit into it 
Definition

 

 

Show appreciation to the one who has taken the lead, even if they are part of a team

Term

 

Which of the following traits are most required to be a successful professional?

 

  • Initiative
  • Drive
  • Commitment
  • Enthusiasm
  • Financial Stability

 

 

 

 

 

Definition

 

 

Financial Stability

Term

According to Maister, which missing element in most professionals’ lives is the most important.

 

  • Fun
  • Prestige
  • Financial Stability
  • Standing
  • Pride
Definition

 

 

 

Fun

Term

The dominant competitive advantage for both individual professionals and firms include all of the following except?

 

  • Ambition
  • Drive
  • Energy
  • Power
  • Enthusiasm
Definition

 

 

Power

Term

The power of passion is by?

 

  • What you are good at
  • What you care about
  • What your experience is
  • What your profession is
Definition

 

 

What you care about

Term

Many professionals are too busy worrying about their firm’s performance criteria to figure out what success really means to them.  Which of the following is not one of the questions individuals should concentrate on, when trying to figure out what they want? 

  • Where would you like to be three years from now
  • What kind of clients would you like to have in three years
  • What next career challenge would you find most exciting
  • What do you need to do to achieve your bonus over the next three years
Definition

 

 

What do you need to do to achieve your bonus over the next three years

Term

According to Maister, there are three performance categories of professional life, which is not one of them

 

  • Driver
  • Dynamo
  • Loser
  • Cruiser
Definition

 

Driver

Term

What you do with your billable time determines your current income, but what you do with your nonbillable time determines your future.  Below are some results of investing properly in nonbillable time, which is not one of these? 

  • Build client relationships
  • Break into new markets
  • Build new tools
  • Build your team
  • Build your cases
Definition

 

 

Build your cases

Term

No one can manage you if you don’t give them permission to do so, but Maister believes there are good reasons to grant that permission, which of the following is not one of those reasons? 

  • To create an environment of high standards and shared values
  • To build a system with strict accountabilities in areas that you agree are important
  • +To build a rewards system that pays everyone more for the work they perform
  • To build a firm intolerant on matters of values and strategy
Definition

 

 

To build a rewards system that pays everyone more for the work they perform

Term

A firm should strive to find a small number of individuals in their organization that can be credibly received by their colleagues as having these traits and make them the leaders, which of the following is not one of these traits. 

  • Interested in helping others financially
  • Interested in helping others grow
  • Interested in helping others develop
  • Interested in helping others ful-fill themselves
  • Interested in helping others flourish
Definition

 

 

Interested in helping others financially

Term

What many firms misunderstand is that their standards and values are not defined by their aspirations  (“We aim to be excellent”), but by what they are prepared to ____________.

 

  • Practice
  • Implement
  • Enforce
  • Demand
Definition

 

 

Enforce

Term

In influencing performance, firms have two sets of tools available to them: financial controls and social controls.  Which of the following is not a financial control?  

 

  • Bonus
  • Reports
  • Budgets
  • Counseling
Definition

 

 

Counseling

Term

A firm that is trying to help an underperforming employee succeed will offer all of the following, except? 

 

  • Guidance
  • Ultimatums
  • Coaching
  • Training
Definition

 

 

Ultimatums

Term

It is important for firms to be valuable in the firm itself, which of the following is not adding value to the firm itself? 

  • Provide professionals with the benefit of shared skills and experiences
  • Back up professionals with investments in shared tools
  • Provide superior support staff and systems
  • Create an emotionally supportive “collegial” environment
  • Create an individual based rewards system
Definition

 

 

Create an individual based rewards system

Term

In Getting to Yes, the authors suggest you should not bargain over position, which of the following is not one of the reasons given? 

  • Arguing over positions produces wise agreements
  • Arguing over positions endangers an ongoing relationship
  • Arguing over positions is inefficient
  • Being nice is no answer
Definition

 

 

Arguing over positions produces wise agreements

Term

The human aspect of negation can be either helpful or disastrous, because negotiators are people too. Which of the following is not a suggestion made by the authors in handling this, separating the people from the problem, issue?

 

  • Build a trusting relationship
  • Take comments personally
  • Explore rational solutions
  • Work to improve communication
Definition

 

 

Take comments personally

Term

There are three big problems in communication, which of the following is not one of them?

 

  • Negotiators are misleading each other
  • Negotiators are misunderstanding each other
  • Negotiators may not be listening to each other
  • Negotiators may not be talking to each other
Definition

 

Negotiators are misleading each othe

Term

A common error in diagnosing a negotiating situation is __________________?

 

  • Assuming the negotiators are friendly
  • Assuming that your position is the best
  • Assuming that the negation will be simple
  • Assuming that each person on the other side has the same interests
Definition

 

 

Assuming that each person on the other side has the same interests

Term

When focusing on interests the authors suggest you do all of the following, except?

 

  • Make your interest come alive
  • Put the problem before the answer
  • Look backward not forward
  • Be concrete but flexible
  • Be hard on the problem, soft on the people
Definition

 

 

Look backward not forward

Term

To invent creative options for mutual gain, then you should do all of the following, except?

 

  • To search for mutual gains
  • Invent ways to make their decisions more difficult
  • Separate the act of inventing options from the act of judging them
  • To broaden the options on the table rather than look for a single answer
Definition

 

 

Invent ways to make their decisions more difficult

Term

The following are steps to take before brainstorming, except?

 

  • Change the environment
  • Design a formal atmosphere
  • Choose a few participants
  • Define your purpose
  • Choose a facilitator
Definition

 

 

Design a formal atmosphere

Term

The following are steps to take during brainstorming, except?

 

  • Seat the participants across the table from each other to face the problem
  • Clarify the ground rules, including the no-criticism rule
  • Brainstorm
  • Record the ideas in full view
Definition

 

 

Seat the participants across the table from each other to face the problem

Term

The following are steps to take after brainstorming, except?

 

  • Invent improvements for promising ideas
  • Set up a time to evaluate ideas
  • Star the most promising ideas
  • Explain to the other side what ideas you absolutely will not accept and why
  • Decide what ideas you will accept
Definition

 

 

Explain to the other side what ideas you absolutely will not accept and why

Term

When negotiating with objective criteria there are basic points to remember, which of the following is not one of the basic points? 

  • Frame each issue as a joint search for objective criteria
  • Reason as to which standards are most appropriate and how they should be applied
  • Yield to pressure, not to principle
  • Be open to reason as to which standards are most appropriate and how they should be applied
Definition

 

 

Yield to pressure, not to principle

Term

When negotiating about the rules of the game you should do all of the following, except?

 

  • Focus on position, not interests
  • Invent options for mutual gain
  • Insist on using objective criteria
Definition

 

 

Focus on position, not interests

Term

Which of the following is not a pressure tactic?

 

  • Refusal to negotiate
  • Explaining demands
  • Calculated delay
  • Hardheaded partner
  • Take it or leave it
  • Lock-in tactics
Definition

 

 

Explaining demands

Term

A systematic arrangement of people brought together to accomplish some specific purpose is called?

 

  1. An organization
  2. A Company
  3. A Team
  4. A Union
Definition

 

An Organization

Term

What is an individual in an organization who directs the activities of others?

 

  1. Employee
  2. Manager
  3. Subordiante
  4. New Hire
Definition

 

Manager

Term

Individuals who are responsible for making decisions about the direction of the organization and establishing policies that affect all organizationl members are called?

 

  1. Top Managers
  2. Middle Managers
  3. First Line Supervisors
  4. Lower Level Managers
Definition

 

 

Top Managers

Term

The process of getting things done, effectively and efficiently, through and with other people is referred to as:

 

  1. Peer review panels
  2. Management
  3. Leading
  4. MUltitasking
Definition

 

 

Management

Term

 

 

________ means doing things right or getting the most output from the least amount of inputs.

 

  1. Effectiveness
  2. Managing
  3. Efficiency
  4. Planning
Definition

 

 

Effiiciency

Term

Doing the right things, or completing activities so that organizational goals are attained.

Definition

 

 

Effectiveness

Term

Includes motivating employees, directing the activitites of others, selecting the most effective communcations channel, and resolving conflicts:

 

  1. Organizing
  2. Planning
  3. Managing
  4. Leading 
Definition

 

Leading

Term

Job-Specific knowledge and techniques needed to perform work tasks:

 

  1. Interpersonal Skills
  2. Political skills
  3. Technical Skills
  4. Job Description
Definition

 

Technical Skills

Term

_______  skills are a manager's ability to build a power base and establish the right connections.

 

  1. Political
  2. Interpersonal
  3. Emotional
  4. Technical
Definition

 

Political

Term

Any constitutencies in an organization's environment that are affected by that organization's decisions and actions:

 

  1. Stakeholders
  2. Employees
  3. Managers
  4. Clients

 

 

Definition

 

Stakeholders

Term

The shared values, principles, traditions, and ways of doing things that influences the way organizational members act is called organizational _______

 

  1. Environment
  2. Makeup
  3. Culture
  4. Diversity
Definition

 

Culture

Term

Ways in which people in a workforce are similar and different from one another in terms of gender, age, race, sexual orientation, ethnicity, cultural background, and physical abilities and disabilities is called:

 

  1. Organizational Culture
  2. Organizational Environment
  3. Workforce Culture
  4. Workforce Diversity
Definition

 

Workforce Diversity

Term

What managers do to develop an organization's strategies is:

 

  1. Strategic Management
  2. Planning
  3. Writing a Mission Statement
  4. Goal Setting
Definition

 

Strategic Management

Term

An organization's assets that it uses to develop, manufacture, and deliver products to its customers:

 

  1. Capabilities
  2. Opportunities
  3. Resources
  4. Core Competencies
Definition

 

 

Resources

Term

Activities the organization doesn't do well or resources it needs, but doesn't pssess:

 

  1. Weaknesses
  2. Threats
  3. Resources
  4. Opportunites
Definition

 

Weaknesses

Term

The combined external and internal analysis.

 

  1. Goal Planning
  2. SWAT Analysis
  3. SORT Analysis
  4. SWOT Analysis
Definition

 

 

SWOT Analysis

Term

An organizational Strategy that specifies what businesses a company is in or wants to be in and what it wants to do with those businesses.

 

  1. Corporate Strategy
  2. Growth Strategy
  3. Stability Strategy
  4. Renewal Strategy
Definition

 

Corporate Srategy

Term

Dividing work activities into separate job tasks; also called division of labor:

 

  1. Organizing
  2. Organizational Design
  3. Work Specialization
  4. Departmentalization
Definition

 

Work Specialization

Term

Grouping activities on the basis of work or customer flow:

 

  1. Customer departmentalization
  2. Process departmentalization
  3. Functional departmentalizaiton
  4. Geographic departmentalization
Definition

 

Process Departmentalization

Term

The rights inherent in a managerial position to give orders and expect the order to be obeyed:

 

  1. Chain of Command
  2. Staff Authority
  3. Responsibility
  4. Authority
Definition

 

Authority

Term

An individuals capacity to influence decisions:

 

  1. Authority
  2. Power
  3. Span of control
  4. Utility of command
Definition

 

Power

Term

Using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member.

 

  1. Six-Sigma
  2. 360 Groups Building
  3. Intergroup development
  4. Team-Building
Definition

 

Team-building

Term

Work expectations that are hard to satisfy:

 

  1. Role ambiguity
  2. Role conflicts
  3. Role overload
  4. Role expectations
Definition

 

 

Role Conflicts

Term

Programs offered by organizations to help employees overcome personal and health-related problems:

 

  1. Wellness Programs
  2. Benefit Programs
  3. Employee Assistance Programs
  4. Flexible Spending Programs
Definition

 

 

Employess Assistance Programs

Term

The process of taking a creative idea and turning it into a useful product, service or method of operation:

 

  1. Ingenuity
  2. Innovation
  3. Idea Champion
  4. Creativity
Definition

 

Innovation

Term

The study of actions of people at work:

 

  1. Behavior
  2. Organizational citizenship behavior
  3. Workplace misbehavior
  4. Oganizational Behavior
Definition

 

Organizational Behavior

Term

The part of an attitude made up of beliefs, opinions, knowledge, and information held by a person:

 

  1. Cognitive component
  2. Decisive component
  3. Affective component
  4. Behavioral component
Definition

 

 

Cognitive Component

Term

An employee's general attitude toward his or her job:

 

  1. Job Involvement
  2. Employee Engagement
  3. Job Satisfaction
  4. Organizational Commitment
Definition

 

 

Job Satisfaction

Term

The first stage of group development in which people join the group and then define the group's purpose, structure, and leadership:

 

  1. Norming stage
  2. Forming stage
  3. Storming stage
  4. Formulation stage
Definition

 

Forming Stage

Term

Behavior patterns expected of someone who occupies a given position in a social unit:

 

  1. Norm
  2. Group
  3. Role
  4. Status

 

Definition

 

Role

Term

A type of work team that uses technology to link physically dispersed members in order to achieve a common goal.

 

  1. Electronic resource team
  2. Self-managed work team
  3. Cross functional team
  4. Virtual Team
Definition

 

Virtual Team

Term

Maslow's Hierarchy of needs theory states that there is a hierarcy of five human needs, they include all fo the following except?

  1. Physiological
  2. Self-effacacy
  3. Social
  4. Self-actualization
Definition

 

Self-effacacy

Term

Factors that eliminate job dissatisfaction but don't motivate:

 

  1. Intrinsic Factors
  2. Hygenial Factors
  3. Extrinsic Factors
  4. Hygene Factors
Definition

 

Hygene Factors

Term

The vertical Expansion of a job by adding planning and evaluation responsibilities:

 

  1. Job Enrichment
  2. Job Design
  3. Job Characteristics Model
  4. Job Satisfaction
Definition

 

 

Job Enrichment

 

 

Term

The theory tha an employee compares his or her job's input-to-outcome ratio with that of relevant others and then corrects any inequity:

 

  1. Referent Theory
  2. Distributive Justice
  3. Procedural Justice
  4. Equity Theory
Definition

 

Equity Theory

Term

A leader who involves employees in decision making, delegates authority, encourages participation in deciding work methods, and uses feedback to coach employees:

 

  1. Autocratic style
  2. Laissez-faire
  3. Participative Style
  4. Democratic Style
Definition

 

Decmocratic Style

Term

A leadership contingency theory that focuses on followers' rediness: 

 

  1. Readiness theory
  2. Leader-member exchange theory
  3. Situational leadership theory
  4. path-goal theory
Definition

 

Situational Leadership Theory

Term

Leaders who lead primarily by using social exchanges:

 

  1. Transformational leaders
  2. Charismatic Leaders
  3. Transactional Leaders
  4. Visionary Leaders
Definition

 

 

Transactional Leaders

Term

A transfer of understanding and meaning from one person to another

 

  1. Channel
  2. Grapevine
  3. Communication
  4. Jargon
Definition

 

Communication

Term

Checking to see how successfully a message has been transferred:

 

  1. Channel
  2. Decoding
  3. Encoding
  4. Feedback
Definition

 

Feedback

Term

Deliberately manipulating information to make it appear more favorable to the receiver:

 

  1. Verbal intonation
  2. Filtering
  3. Selective perception
  4. Active Listening
Definition

 

 

Filtering

Term

Cultivating a learning culture in which organizational members systematically gather knowledge and share it with others:

 

  1. Communities of Practice
  2. Knowledge Management
  3. Corporate Training
  4. Information Management
Definition

 

 

Knowledge Management

Term

When a manager is out in the work area interacting with employees she is practicing:

 

  1. Empowerment
  2. Control process
  3. Management by walking around
  4. Visual managment
Definition

 

Management by walking around

Term

Control that takes place before a work activity is done:

 

  1. Feedforward control
  2. Feedback control
  3. Concurrent control
  4. Imeediate corrective action
Definition

 

Feedforward control

Term

A performance measurement tool that looks at more than just the finacial perspective:

 

  1. Control Process
  2. 360 Review
  3. Performance Review
  4. Balanced Scoreboard
Definition

 

Balanced Scoreboard

Term

The study and application of the transformation process:

 

  1. Management Information System
  2. Operations Management
  3. Knowledge Management
  4. Project Management
Definition

 

Operations Management

Term

A strategic design for how a company intends to profit from its broad array of strategies, processes, and activities:

 

  1. Business Model
  2. Organizational Process
  3. Value Chain
  4. Mission Statement 

 

Definition

 

Buisness Model

Term

A quality standard that establishes a goal of no more than 3.4 defects per million units or procedures.

 

  1. ISO 900
  2. BOMA 2000
  3. Gantt Chart
  4. Six Sigma
Definition

 

Six Sigma

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