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Details

CIS 111
Information Technology Essentials - software
64
Computer Networking
01/30/2011

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Cards

Term
The ____ is normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others.
Definition
taskbar
Term
A ____ makes it possible to boot a computer into one of two installed OSs.
Definition
dual boot
Term
Vista has a new 3D user interface called the ____ user interface.
Definition
Aero
Term
To protect a system against malicious attack, you need to verify that ____ software is configured to scan the system regularly and that it is up-to-date.
Definition
antivirus
Term
The best way to give bad news is ____.
Definition
face to face
Term
To convert a FAT32 volume to an NTFS volume, first back up all important data on the drive and then use this command at a command prompt: ____, where D: is the drive to be converted.
Definition
convert D: /FS:NTFS
Term
A file with a .bat file extension is called a ____ file.
Definition
batch
Term
Currently, Microsoft offers four service packs for Windows XP.
Definition
False
Term
If a system is giving repeated startup errors or you have just removed several programs, you might want to search through ____ for processes left there by uninstalled or corrupted software that might be giving startup problems.
Definition
registry keys
Term
Use a ____-bit OS if you need increased performance and your system has enough resources to support it
Definition
64
Term
The most significant certifying organization for PC technicians is the ____.
Definition
Computing Technology Industry Association
Term
Knowing how to ____ a problem to those higher in the support chain is one of the first things you should learn on a new job.
Definition
escalate
Term
A ____ is one or more characters following the last period in a filename, such as .exe, .txt, or .avi.
Definition
file extension
Term
True or False
A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer.
Definition
True
Term
True or False
A help-desk call is the most difficult situation to handle when a customer is not knowledgeable about how to use a computer.
Definition
True
Term
For an always-up broadband connection (such as cable modem or DSL), select ____ when you configure updates.
Definition
Automatic
Term
____, under Windows Vista, is a summary index designed to measure the overall performance of a system.
Definition
Windows Experience Index
Term
The ____ partition is the active partition of the hard drive.
Definition
system
Term
An applet has a ____ file extension.
Definition
.cpl
Term
A(n) ____ is software that controls a computer.
Definition
operating system
Term
____ a problem increases your value in the eyes of your coworkers and boss.
Definition
Taking ownership of
Term
Use the ____ command to defrag the drive from a command prompt window.
Definition
Defrag
Term
To find out if programs and services are slowing down Windows startup, boot the system in ____ and watch to see if performance improves.
Definition
Safe Mode
Term
Troubleshooting begins by ____.
Definition
interviewing the user
Term
From the ____ window, you can change the read-only, hidden, archive, and indexing attributes of the file.
Definition
Properties
Term
True or False
An operating system manages hardware, runs applications, provides an interface for users, and stores, retrieves, and manipulates files.
Definition
True
Term
A ____ is a copy of the entire volume on which Windows is installed to another bootable media such as CDs or USB drive.
Definition
drive image
Term
The Windows utility ____ is used to remove configuration settings, such as the computer name that uniquely identifies the PC.
Definition
sysprep.exe
Term
Most programs written for Windows have a(n) ____ routine which can be accessed from the Vista Programs and Features applet in the Control Panel, the XP Add Remove Programs applet in the Control Panel, or a utility in the All Programs menu.
Definition
uninstall
Term
A(n) ____ is a single window that contains one or more administrative tools such as Device Manager or Disk Management.
Definition
console
Term
True or False
Current versions of Windows use DOS as the operating system.
Definition
False
Term
Most PC support jobs require simply working with hardware and software.
Definition
False
Term
During a normal Windows XP installation, setup causes the system to reboot ____ times.
Definition
three
Term
True or False
You can install an OS on a spanned or striped volume that uses software RAID.
Definition
False
Term
The ____ dialog box in Windows Vista appears each time a user attempts to perform an action that can be done only with administrative privileges.
Definition
User Account Control
Term
A console is saved in a file with an ____ file extension.
Definition
.msc
Term
When you back up the system state, the registry is also backed up to the folder ____.
Definition
%SystemRoot%\repair\RegBack
Term
Part of setting ____ is to establish a timeline with your customer for the completion of a project.
Definition
expectations
Term
For an always-up broadband connection (such as cable modem or DSL), select ____ when you configure updates.
Definition
Automatic
Term
You can use the ____ utility to zero in on the service or other program that is slowing down startup.
Definition
MSconfig
Term
Files can end up in ____ segments all over the drive.
Definition
fragmented
Term
By default, Vista automatically defrags a drive every ____.
Definition
Wednesday at 1:00 AM
Term
When you configure updates, if the PC doesn’t have an always-up Internet connection (such as dial-up), you might want to select ____.
Definition
Notify me but don’t automatically download or install them
Term
A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer.
Definition
client/server
Term
A(n) ____ is a low-end inexpensive laptop with a small 9- or 10-inch screen and no optical drive.
Definition
netbook
Term
Windows Vista Ultimate offers language packs through ____.
Definition
Windows Update
Term
True or False
The Windows desktop is itself a folder.
Definition
True
Term
True or False
Editing the registry can be dangerous, so do this with caution and be sure to back up first!
Definition
True
Term
To make sure the drive is healthy, you need to search for and repair file system errors using the Windows ____ utility.
Definition
Chkdsk
Term
True or False
Microsoft offers 64-bit versions for all Vista retail editions.
Definition
False
Term
True or False
When working with a customer, your primary job is to satisfy your boss.
Definition
False
Term
A ____ computer is software that simulates the hardware of a physical computer.
Definition
virtual
Term
True or False
The indexing service of Windows indexer has a high priority and take precedence over other programs.
Definition
False
Term
To stop a process using Task Manager, select the process and click ____.
Definition
End Process
Term
A Windows ____ is a logical group of computers and users that share resources, where administration, resources, and security on a workstation are controlled by that workstation.
Definition
workgroup
Term
To make sure that all hardware or software installed on the system is compatible with Windows Vista, use the ____.
Definition
Vista Upgrade Advisor
Term
The ____ is responsible for maintaining an index of files and folders on a hard drive to speed up Windows searches.
Definition
Windows indexer
Term
____ is required if the customer must be told each key to press or command button to click.
Definition
Patience
Term
True or False
System Information can be useful when strange error messages appear during startup.
Definition
True
Term
As a support technician, your goals can include ____ the user, as well as repairing the computer.
Definition
educating
Term
True or False
If you notice that performance slows after a system has been up and running without a restart for some time, suspect a memory leak.
Definition
True
Term
The ____ tab in Task Manager shows all users currently logged on the system.
Definition
Users
Term
You can use the ____ utility to zero in on the service or other program that is slowing down startup.
Definition
MSconfig
Term
A Windows domain is a type of ____ network, which is a network where resources are managed by a centralized computer.
Definition
client/server