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CIMS370
Chapter 3
19
Computer Science
Undergraduate 3
10/07/2007

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Cards

Term
switching cost
Definition
cost of switching from one product to a competing product
Term
competitive forces model
Definition
provides a general view of the firm, its competitors, and the firm's enviornment
Term
product differentiation
Definition
power of customers grows if they can easily switch to a competitor's products and services or if they can force a business and its competitors to compete on price alone
Term
efficent customer response system
Definition
directly links consumer behavior to distribution and production and supply chains (wal-mart)
Term
mass customization
Definition
offer individually tailored products or services using the same production resources as mass production. ex: lands end tailored per person shirts,jeans
Term
value chain model
Definition
highlights specific activities in the business where competitive strategies can best be applied and where information systems are most likely to have a strategic impact. identifies specific points where a firm can use info technology most effectively to enhance it competitive position
Term
primary activities
Definition
most directly related to the production and distribution of the firm's products and services, creates value for the customer. includes operations, sales and marketing, and service
Term
support activities
Definition
make the delivery of the primary activities possible and consist of organization infrastructure, hr, technology, and purchasing input
Term
benchmarking
Definition
involves comparing the efficiency and effectiveness of your business against strict standards and then measuring performance against those standards
Term
value web
Definition
networked system that can synchronize the value chains of business parners within an industry to respond rapidly to changes in supply and demand
Term
core competency
Definition
relies on knowledge that is gained over many years of experience and a first class research org or simply key people who follow the literature and stay abreast of new external knowledge
Term
network economics
Definition
model of strategic systems at the industry level based on the concept of a network where adding another participant entails zero marginal costs but can create much larger marginal gains
Term
virtual company
Definition
uses networks to link people, assets, and ideas enabling it to ally with other companies to create and distribute products and services without being limited by physical locations
Term
total quality management
Definition
makes quality the responsibility of all people and functions within an organization
Term
six sigma
Definition
quality concept. specific measure of quality. improving quality, reducing costs
Term
cycle time
Definition
total elapsed time from the beginning of a process to its end. shorter cycle is sought after to catch problems early in prodcution
Term
CAD
Definition
software enables users to create a digital model of a part or product, etc.
Term
business process reengineering
Definition
radical redsign of business processes, combining steps to cut waste and eliminate repetitive, paper-intensive tasks in order to improve costs, quality and service and to maximize the benefits of info IT
Term
workflow management
Definition
process of streamlining business procedures so that documents can be moved easily and efficiently.
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