Shared Flashcard Set

Details

Chapter 9
vocab
16
Management
Undergraduate 3
11/09/2011

Additional Management Flashcards

 


 

Cards

Term
stress
Definition
the experience of opportunities or threats that ppl perceive as important and also perceive they might not be able to handle or deal with effectively
Term
burnout
Definition
psychological, emo, or physical exhaustion
Term
stressor
Definition
a source of stress
Term
potential stressors
Definition
personal, job related, group/org, work life balance, environmental uncertainty
Term
role conflict
Definition
the struggle that occurs when the behavior or tasks that a person is expected to perform are at odds with each other
Term
role ambiguity
Definition
the uncertainty that occurs when employees are not sure what is expected of them and how they should perform their job
Term
overload
Definition
the condition of having too many tasks to perform
Term
underload
Definition
the condition of having too few tasks to perform
Term
problem focused coping
Definition
the steps ppl take to deal directly with and act on the source of stress
Term
emotion focused coping
Definition
the steps ppl take to deal with and control their stressful feelings and emotions
Term
time management
Definition
prioritizing and estimating techniques that allow employees to identify the most important tasks and fit them into their daily schedule
Term
role negotiation
Definition
the process through which employees actively try to change their roles in order to reduce role conflict, role ambiguity, overload, and underload
Term
job rotation
Definition
assigning employees to different jobs on a regular basis
Term
telecommuting
Definition
a work arrangement whereby employees are employed by an org and have an agreement that enables them to wrok out of their homes regularly but not necessarily all the time
Term
org support
Definition
the extent to which an org cares about the well-being of its members, tries to help them when they have a problem, and treats them fairly
Term
EAPS
Definition
company sponsored programs that provide employees with counseling and other kinds of professional help to deal with stressors such as alcohol and drug abuse and family problems
Supporting users have an ad free experience!