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Chapter 9
Training Human Resources
31
Management
Undergraduate 3
11/09/2011

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Term
training
Definition
process whereby people acquire capabilities to perform jobs
Term
hard skill training
Definition
such as teaching sales representatives hot to use intranet resources , review income statement, etc
Term
soft skill training
Definition
critical and can be taught and may include communicating, mentoring, managing a meeting, and working as a part of a team
Term
Training Categories
Definition
-Required and Regular training (legal requirements such as OSHA and EEO, and new employee orientation
-Job/technical Training (enables employees to perform their jobs well)
-Interpersonal and problem-solving training (addressed both operational and interpersonal problems and seeks to improve organizational working relationships)
-Development and career training (provides longer-term focuses to enhance individual and organizational capabilities for the future)
Term
Types of Training
Definition
-Required and Regular (safety compliance, wage and hr rules, sexual harassment)
-Job and Technical (customer service, IT systems, operations, product detail)
-Interpersonal and Problem Solving (communications, team relationships, conflict resolution)
-Development and Career (business trends, leadership, career planning, performance management)
Term
knowledge management
Definition
the way an organization identifies and leverages knowledge in order to be competitive
Term
performance consulting
Definition
process in which a trainer and the organizational client work together to determine what needs to improve organizational and individual results
Term
chief learning officer CLO or chief knowledge officer CKO
Definition
a leader who designs knowledge through training for individual employees and the organization .. likely to develop strategic training plans for their organization
Term
3 components of intercultural competence require attention when training expatriates for global assignments:
Definition
-Cognitive: what does the person know about the culture
-Emotional: How does the person view other cultures, and how sensitive they are to cultural customs and issues?
-Behavioral: How does the person act in intercultural situations?
Term
Cultural Assimilator
Definition
programmed training and learning method consisting of short case studies and critical incidents such as intercultural interactions and potential misunderstanding involving expatriates and host-country nationals
Term
Intercultural Competence Training Components
Definition
Cognitive -cultural specific training and language course
Emotional- social skill training, prejudices, sensitivity
Behavioral- cultural assimilator, international projects, and social skills with intercultural situations
Term
Systematic Training Process
Definition
Training Needs Assessment--> Training Design-->Training Delivery-->Evaluation-->
Term
Sources of information used in training needs assessment
Definition
Organization-wide Sources, Job/Task Sources, and individual employee sources
Term
3 primary considerations when designing training:
Definition
1. Determining learning readiness
2. understanding different learning styles
3. designing training for transfer
Term
self-efficacy
Definition
persons belief that he or she can learn the training program content
Term
active practice
Definition
performance of job related tasks and duties by trainees during training
Term
spaced practice
Definition
practice performed in several sessions spaced over a period of hours or days
Term
massed practice
Definition
practice performed all at once
Term
behavioral modeling
Definition
copying someone else's behavior (most elementary, one of the best)
Term
reinforcement
Definition
based on the idea that people tend to repeat responses that give them some type of positive reward and avoid actions associated with negative consequences
Term
immediate confirmation
Definition
based on the idea that people learn best if reinforcement and feedback are given as soon as possible after training
Term
informal training
Definition
training that occurs through interactions and feedback among employees
Term
on the job training OJT stages
Definition
prepare the trainees, present the information, have the trainee practice, do follow up
Term
cross training
Definition
variety of OJT, training people to do more than one job
Term
Workforce Investment Act WIA
Definition
provides states with block grant programs that target adult education, disadvantage youth, and family literacy. Employers hiring and training individuals who meet the WIA criteria receive tax credits and other assistance for six months or more, depending on the program regulations
Term
orientation
Definition
planned introduction of new employees to their jobs, co-workers, and the organization
Term
e-learning
Definition
use of the internet or an organizational intranet to conduct training on-line
Term
blending learning
Definition
learning approach that combines short, fast-paced, interactive computer-based lessons and teleconferencing with traditional classroom instruction and simulation
Term
Levels of Training Evaluation / Value to organization
Definition
Least to Most
Reaction, Learning, Behavior, and Results
Term
Cost-benefit analysis
Definition
comparison of costs and benefits associated with training
Term
four stages calculated in cost-benefit analysis
Definition
1. Determine Training Costs
2. Identify potential saving results
3. Compute potential savings
4. Conduct costs and saving benefits comparisons
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