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Chapter 7
Chapter 7 topic 3 MIS Fall 09'
35
Management
Undergraduate 4
11/02/2009

Additional Management Flashcards

 


 

Cards

Term
Cross-Functional enterprise systems
Definition
Cross boundaries of traditional business functions in order to reengineer and improve vital business processes all across the enterprise
Term
ERP
Definition
Enterprise Resource Planning- Is a cross functional enterprise system driven by an integrated suite of software modules that supports the basic internal business processes of a company
Term
3 cross functional business systems
Definition
  • ERP- Enterprise Resource Planning
  • SCM- Supply Chain Management
  • Enterprise Collaboration Systems
Term
Features of an ERP
Definition
  • Cross-functional enterprise
  • supports internal business processes such as:
  • order processing
  • inventory management
  • production planning
  • tracks business resouces and commitments
  • Creates a real time view
Term
Core Components of ERP
Definition
  • Accounting and Finance
  • Production and material management
  • Human Resources

 

Term
ERP and Accounting and Finance
Definition
  • General ledger

  • accounts payable

  • accounts receivable

  • budgeting

  •  

    asset management

Term

ERP and

Production & materials management

Definition
  • Demand forecasting

  •  production scheduling

  •  job cost accounting

  •  quality control

Term

Human resource

Definition

  • Payroll
  • benefits
  • compensation
  • performance assessment
  • legal compliance

Term

Benefits of ERP

Definition
  • Quality and efficiency

  • Decreased costs of operation

  • Better decision support

  • A more flexible and responsive organization

Term
Challenges of ERP
Definition
  • Requires huge investments of cost and time

  •  

    A very complex process of implementation
  • Redesigning business processes and training employees is challenging

  • Converting data from legacy systems takes time

  • Risks of failure are large

Term
Causes of ERP Failures
Definition
  • Underestimating the complexity, costs, and time for implementing ERP

  •  

    Use of software suite and implementation plan used elsewhere without adapting
  • Failure to involve employees affected by ERP

  • Trying to do too much too fast in the conversion process

  • Insufficient training

  • Failure to do enough data conversion and testing

  • Over reliance on ERP software vendor claims or prestigious consulting firms

Term
Trends in ERP
Definition
  • Use of more open, flexible, standards-based architecture

  •  

    Web-enabling ERP
  • Integrating ERP with business partners’ systems

  • Bringing together ERP, CRM, SCM, Procurement, and Enterprise portals

Term
SCM-Definition
Definition

Supply Chain Management -A cross-functional interenterprise systemthat uses information technology to help support and manage the links between some of a company’s key business processes and those of its suppliers, customers, and business partners

Term
Reasons for Using SCM
Definition
  • Cost control/savings

  •  

    Productivity improvements
  • Inventory reductions/improvements

  • Improved visibility into demand/supply

  • Process cycle time reductions

  • Quality improvements

  • Maintain/gain competitive advantage

Term
Business Value Goals
Definition
  • Rapid Demand Fulfillment
  • Collaborative Supply
  • Chain Planning
  • Execution
Term
Customer Value Goals
Definition
Give customers what they want, when and how they want it, at the lowest price
Term
SCM Planning F(x)n
Definition

  • Supply Chain Design
Collaborative Demand and Supply Planning

Term
Supply Chain Design
Definition

optimize network of suppliers, plants, and distribution centers

Term

Collaborative Demand and Supply Planning

Definition

develop an accurate forecast of customer demand by sharing demand and supply forecasts instantaneously across multiple tiers

Term
SCM Functions of Execution
Definition

 

 

 

  • Materials Management
  • Collaborative Fulfillment
  • Supply Chain Event Management
  • Supply chain performance management
Collaborative Manufacturing

Term

Materials Management

Definition

share accurate inventory and procurement order information, ensure materials required for production are available in the right place at the right time, and reduce raw material spending, procurement costs, safety stocks, and raw material and finished goods inventory

Term

Collaborative Manufacturing

Definition

optimize plans and schedules while considering resource, material, and dependency constraints

Term

Collaborative Fulfillment

Definition

commit to delivery dates in real time, fulfill orders from all channels on time with order management, transportation planning, and vehicle scheduling, and support the entire logistics process, including picking, packing, shipping, and delivery in foreign countries

Term

Supply Chain Event Management

Definition

monitor every stage of the supply chain process, from price quotation to the moment the customer receives the product, and receive alerts when problems arise

Term

Supply Chain Performance Management

Definition

report key measurements in the supply chain, such as filling rates, order cycle times, and capacity utilization

Term
SCM Benefits
Definition
  • Faster, more accurate order processing

  •  

    Reductions in inventory levels
  • Quicker times to market

  • Lower transaction and material costs

  • Strategic relationship with suppliers

Term
SCM Challenges
Definition

 

 

 

  • Lack of proper demand planning knowledge, tools and guidelines
  • Inaccurate production, inventory and other business data provided by a company’s other information systems
  • Lack of adequate collaboration among marketing, production, and inventory management departments within a company
  • Immature, incomplete or hard to implement SCM software tools
Inaccurateor overoptimistic demand forecasts

Term

Enterprise Collaboration Systems

Definition

Cross-functional information systems that enhance communication, coordination, and collaboration among the members of business teams and workgroups

Term
ECS Goals
Definition
  • Communicate
  • Coordinate
  • Collaborate
Term
Communication Tools
Definition
  • Email
  • Instant Messaging
  • Voice mail
  • Fax
  • Web publishing
  • paging
Term
Conference tools
Definition
  • Data conferencing
  • Voice conferencing
  • Video Conferencing
  • Discussion Forums
  • Chat Systems
  • Electronic meeting systems
Term
Collaborative tools
Definition
  • Calander/scheduling
  • Task and Project management
  • workflow systems
  • document sharing
  • knowledge management
Term

Enterprise Application Integration

Definition

Software that integrates a variety of enterprise application clusters by letting them exchange data according to rules derived from the business process models developed by users

Term
EAI front office
Definition
  • Customer Service
  • Field Service
  • Product Configuration
  • Sales Order entry
Term
EAI Back Office
Definition
  • Distribution
  • Manufacturing
  • Sceduling
  • Finance

 

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