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Chapter 2
NA
45
Computer Science
Graduate
01/29/2014

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Cards

Term
___ is a group of people working together, all doing essentially the same type of work, to accomplish a job.
Definition
Cooperation
Term
Cooperative results are usually ___ better in quality than the result of someone working alone.
Definition
Not
Term
___ is a group of people wortking together to achieve a common goal via a process of feedback and iteration
Definition
collaboration
Term
For collaboration to be successful, members must provide and receive___.
Definition
critical feedback
Term
Top important characteristics for an effective collaborator
Definition
enthusiastic about the subject of collaboration
open minded an curious
speaks their mind even if it's an unpopular viewpoint
responds timely
willing to enter into difficult conversations
Term
Least important characteristics for effective collaboration
Definition
experienced business person
established reputation in the field of collaboration
skilled and persuasive presenter
well organized
Term
Giving and receiving ___ is the single most important collaboration skill.
Definition
critical feedback
Term
According to Hackman, there are three primary criteria for judging team success
Definition
Successful outcome
Growth in team capability
Meaningful and satisfying experience
Term
For success, most business teams also need to ask if they completed the goal within the ___ and ___ allowed.
Definition
Time
Budget
Term
Collaborative teams accomplish four primary purposes.

These individual purposes ___ on each other
Definition
Become informed
Make decisions
Solve problems
Manage projects.

Build
Term
Decisions are made at three levels, what are they?
Definition
Operational
Managerial
Strategic
Term
___ decisions are those that support operational and day to day activities.
Definition
Operational
Term
___ decisions are those about the allocation and utilization of resources.
Definition
Managerial
Term
___ decisions are those that support broad-scope, organizational issues
Definition
Strategic
Term
Information systems can be classified based on whether their decision processes are ___ or ___
Definition
Structured or unstructrued
Term
a ___ process is one for which there is an understood and accepted method for making decisions
Definition
Structured decision
Term
A ___ process is one for which there is no agreed-on decision-making method
Definition
unstructured decision
Term
Decisions at the operational level tend to be ___ and decisions at the strategic level tend to be ___. While managerial decisions tend to be ___.
Definition
Structured
unstructured
structured and unstructured
Term
Few structured decisions involve ___
Definition
collaboration
Term
A ___ is a perceived difference between what is and what ought to be.
Definition
problem
Term
The fundamental purpose of the starting phase is to set the ___ for the project and the team.
Definition
ground rules
Term
Name the problem solving tasks
Definition
Define the problem
ID alternative solutions
specify evaluation criteria
evaluate alternatives
select an alternative
implement solution
Term
Name the tasks for the starting phase of project management
Definition
set team authority
set scope and budget
form team
establish roles responsibilities and authority
establish team rules
Term
Name the tasks for the planning phase of project management
Definition
determine tasks and dependencies
assign tasks *the who does what & when*
determine schedule
revise budget
Term
Name the tasks for the doing phase of project management
Definition
perform project tasks
manage tasks and budget
solve problems
reschedule tasks as needed
document and report progress
Term
Name the tasks for the finalizing phase of project management
Definition
determine completion
prepare archival documents
disband team
Term
___ are accomplished during the doing phase
Definition
project tasks
Term
a ___ is an information system that supports collaboration
Definition
collaboration information system
Term
the five components of every information system:
Definition
hardware
software
data
procedures
people
Term
___ programs are applications like email or text that support collaborative work
Definition
collaboration
Term
collaboration involves two types of data, ___ and ___
Definition
project data
project metadata
Term
___ is data that is part of the collaboration's work product
Definition
project data
Term
___ is data that is used to manage the project
Definition
project metadata
Term
What are the collaborative activities
Definition
iteration
feedback
accomplish task within time and budget
promote team growth
increase team satisfaction
Term
___ is the program component of a collaboration system
Definition
collaboration tool
Term
___ occurs when all team members meet at the same time
Definition
synchronous communication
Term
___ occurs when team members don't meet at the same time
Definition
asynchronous communication
Term
___ enable users to view the same whiteboard, application or display
Definition
screen sharing applications
Term
___ is a virtual meeting in which attendees view one of the attendees' computer screens for a more formal and organized presentation
Definition
webinar
Term
___ is where one group member posts an entry and other group members respond
Definition
discussion forums
Term
___ tracks changes to documents and provide features and functions to accommodate concurrent work
Definition
version management
Term
___ is the process that occurs when collaboration tools limits or directs user activity.
Definition
version control
Term
version control involves one or more of the following:
Definition
user activity limited by permissions
document checkout
version histories
workflow control
Term
shared documents are placed into shared directories called ___
Definition
libraries
Term
A graph that shows the relationship of power as a function of the time using that product
Definition
power cuve
Supporting users have an ad free experience!