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Chapter 24_Communication
Chapter 24_Communication
15
Nursing
Undergraduate 2
02/16/2013

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Term
two features of therapeutic communication
Definition
1. patient centered
2. purposeful
Term
Motivates one to communicate with another
Definition
referent
Term
message the received returns
Definition
feedback
Term
factors that influence communication
Definition
interpersonal variables
Term
communication that occurs within the individual
Definition
intrapersonal
Term
one-on-one interaction between two people
Definition
interpersonal communication
Term
interaction within a person's spiritual domain
Definition
transpersonal communication
Term
Goal directed communication, such as committees, support groups, research teams, patient care conferences
Definition
small-group communication
Term
classroom discussions and presenting scholarly work to colleagues represents which type of communication
Definition
public communication
Term
Best time to educate patient about something?
Definition
when patient is ready and expresses interest
Term
in which personal space zone is a nurse who performs a physical assessment, changes a dressing or holds an infant
Definition
intimate zone (0-18 inches)
Term
sitting a pt at the bedsite and taking nursing history, giving report; what personal space zone?
Definition
personal zone (18 inches to 4 feet)
Term
What level of personal space is reached when rounding, teaching a small class, being at a conference, holding a family support group?
Definition
social zone (4-12 feet)
Term
communication tool used to standardize communication among health care providers
Definition
SBAR: Situation Background Assessment Recommendation
Term
SOLER= ≈
Definition
Sit, open posture, lean forward, eye contact, relax
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