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Module 6 (Chapter 10) [SA]
Producing World-Class Goods and Services
41
Business
Undergraduate 1
10/19/2015

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Term
Research and development (R&D) is...
Definition
Work directed towards the innovation, introduction, and improvement of products and processes.
Term
Facility location is...
Definition
The process of selecting a geographic location for a company's operations.
Term
Facility layout is...
Definition
The physical arrangement of resources (including people) in the production process.
Term
Quality is...
Definition
Consistently producing what the customer wants while reducing errors before and after delivery to the customer.
Term
Six sigma quality is...
Definition
A quality measure that allows only 3.4 defects per million events.
Term
Statistical quality control (SQC) is...
Definition
The process that some managers use to continually monitor all phases of the production process to ensure that quality is being built into the product from the beginning.
Term
Statistical process control (SPC) is...
Definition
The process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards.
Term
ISO 9000 is...
Definition
The common name given to quality management and assurance standards.
Term
ISO 14000 is...
Definition
A collection of the best practices for managing an organization's impact on the environment.
Term
Logistics are...
Definition
Those activities that focus on getting the right amount of the right products to the right place at the right time at the lowest possible cost.
Term
Supply chain is...
Definition
The sequence of firms that perform activities required to create and deliver a good or service to consumers or industrial users.
Term
Supply chain management...
Definition
The integration and organization of information and logistics activities across firms in a supply chain for the purpose of creating and delivering goods and services that provide value to customers.
Term
Form utility is...
Definition
The value added by the creation of finished goods and services.
Term
Process manufacturing is...
Definition
The part of the production process that physically or chemically changes materials.
Term
Assembly process is...
Definition
The part of the production process that puts together components.
Term
Continuous process is...
Definition
A production process in which long production runs turn out finished goods over time.
Term
Intermittent process...
Definition
A production process in which the production run is short and the machines are changed frequently to make different products.
Term
Economic order quantity is...
Definition
A model that defines the optimal quantity to order to minimize total variable costs required to order and hold inventory.
Term
Materials requirement planning (MRP) is...
Definition
A computer-based production management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place.
Term
Enterprise resource planning is...
Definition
A computer application that enables multiple firms to manage all of their operations (finance, requirements planning, human resources, and order fulfillment) on the bases of a single integrated set of corporate data.
Term
Just-in-time (JIT) inventory control is...
Definition
A production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered just in time to go on the assembly line.
Term
Purchasing is...
Definition
The function in a firm that searches for quality material resources, finds the best suppliers, and negotiates the best price for goods and services.
Term
Flexible manufacturing is...
Definition
Designing machines to do multiple tasks so that they can produce a variety of products.
Term
Lean manufacturing is...
Definition
The production of goods using less of everything compared to mass production.
Term
A robot is...
Definition
A computer-controlled machine capable of performing many tasks requiring the use of materials and tools.
Term
Mass customization is...
Definition
Tailoring products to meet the needs of individual customers.
Term
Computer-aided design (CAD) is...
Definition
The use of computers in the design of products.
Term
Computer-aided manufacturing (CAM) is...
Definition
The use of computers in the manufacturing of products.
Term
Computer-integrated manufacturing (CIM) is...
Definition
The uniting of computer-aided design with computer-aided manufacturing.
Term
Operations management is...
Definition
A specialized area in management that converts or transforms resources (including human resources) into goods and services.
Term
The manufacturing and the service sectors.
Definition
What kinds of firms use operations managers?
Term
Functions involved in both the manufacturing and the service sectors include...
Definition
Facility location, facility layout, and quality control.
Term
How does facility location differ from facility layout?
Definition
Facility location is the process of selecting a geographic location for a company's operations while facility layout is is the physical arrangement of resources (including people to produce goods and services effectively and efficiently).
Term
Is there any relationship between a PERT chart and a Gantt chart?
Definition
PERT is a tool used for planning while a Gantt chart is a tool used to measure progress.
Term
World-class management of both quality and environmental standards
Definition
A firm that has been certified as meeting both ISO 9000 and ISO 14000 standards has demonstrated...
Term
PERT
Definition
What is the most complex chart?
Term
Investing in technology will allow Canadian manufacturers to be more productive and realize cost savings even with higher labour costs.
Definition
What statement is accurate in terms of Canadian manufacturers being able to compete against Chinese manufacturers?
Term
Flexible manufacturing
Definition
Westside Manufacturing has just installed some new machines that are designed to do many different tasks and can be used to produce a variety of products. This indicates that Westside is moving toward...
Term
Using more factors of production to maintain the same level of outputs.
Definition
A business would use the following approaches to improve productivity, EXCEPT...
Term
Form utility
Definition
SitRite Furniture Company uses labour and machinery to transform wood, metal, and cloth into comfortable chairs. This process creates...
Term
Process manufacturing
Definition
Cooltreet Inc. combines sugar, cream, eggs, and flavourings, then churns and cools the resulting mixture until it freezes, creating ice cream. This is an example of...
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