Shared Flashcard Set

Details

Ch. 9 developing communication skills
communication skills
6
Business
11th Grade
01/30/2012

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Cards

Term
Communication
Definition
The act of exchanging information.
Term
Active listening
Definition
Involves absorbing what another person is saying and responding to the person's concerns.
Term
Nonverbal cues
Definition
are pieces of information acquired by observing rather than listening to people.
Term
memos
Definition
used to communicate with people within the same company
Term
Business letters
Definition
Include the date, the recipient's name and address, the purpose of the letter and the name and job title of the sender.
Term
Reports
Definition
Are documents that provide a lot of information on a particular topic
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