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CAP Exam Managment
Words to know for the Managment section of the CAP exam
171
Management
Professional
04/08/2015

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Term
ABILITY
Definition
The actual skills an individual has to carry out actions and behaviors.
Term
ACCEPTANCE THEORY OF AUTHORITY
Definition
Term
ACHIEVEMENT-ORIENTED LEADERSHIP
Definition
Term
ADVERTISING
Definition
Term
ARGYRIS THEORY OF MANAGEMENT
Definition
Term
ATTITUDES
Definition
REFLECT AN INDIVIDUAL'S FEELINGS ABOUT PEOPLE AND THINGS
Term
ATTRIBUTION THEORY
Definition
Term
AUTHORITY
Definition
Term
BEHAVIORAL THEORY OD DECISION-MAKING
Definition
Term
BRAINSTORMING
Definition
Term
BURAUCRATIC MANAGEMENT
Definition
Term
CHANGING
Definition
Term
CHARISMATIC MANAGEMENT
Definition
Term
CLASSICAL THEORY OF DECISION-MAKING
Definition
Term
COERCIVE/PUNISHMENT POWER
Definition
Term
CONTEMPORARY MANAGEMENT THEORIES
Definition
Term
CONTENT THEORIES
Definition
Term
CONTINGENCY MANAGEMENT
Definition
Term
CONTINGENCY MODEL OF MANAGEMENT
Definition
Term
CONTROLLING
Definition
Term
CRISIS PROBLEM
Definition
Term
CRITICAL PATH METHOD (CPM)
Definition
Term
DECISION TREE
Definition
Term
DECISION-MAKING
Definition
Term
DELEGATION
Definition
Term
DELPHI TECHNIQUE
Definition
Term
DEPARTMENTALIZATION OF WORK
Definition
Term
DIRECTIVE LEADERSHIP
Definition
Term
ELTON MAYO
Definition
Term
EMOTION
Definition
The physiological and psychological arousal of feelings caused by external stimuli which activates and directs behavior.
Term
EQUITY THEORY
Definition
Term
ERG THEORY
Definition
Term
EXPECTANCY THEORY
Definition
Term
EXPERT POWER
Definition
Term
EXTERNAL LOCUS OF CONTROL
Definition
Belief that our behavior is controlled by fate, luck, or others.
Term
EXTRINSIC GOALS
Definition
Term
FACILITIES
Definition
Term
FIXED-ORDER INVENTORY CONTROL
Definition
Term
FOUR P'S OF MARKETING
Definition
Term
FRANK AND LILLIAN GILBRETH
Definition
They aimed to eliminate unnecessary motions and reduce fatigue. They used motion pictures in their studies. Developed a system for classifying hand motions into 18 elements called therbligs(gilbreth spelled backwards).
Term
FREDRICK TAYLOR
Definition
The Father of Scientific Management. He believed there must be an equal division of work between management and workers and that management should plan, select, train, and control whereas the workers should perform. Cooperation is necessary and all workers performing the same job should do it the same way.
Term
FREEZING
Definition
Term
FRUSTRATION
Definition
A defense mechanism individuals develop when they are blocked from achieving their goals.
Term
GANTT CHART
Definition
Term
HALO EFFECT
Definition
Generalizing one good trait for person's whole personality
Term
HAWTHORNE STUDY
Definition
Term
HENRI FAYOL
Definition
Term
HENRY GRANT
Definition
Term
HERZBERG'S TWO FACTOR THEORY
Definition
Term
HORN EFFECT
Definition
Generalizing one bad trait for person's whole personality
Term
HUMAN RESOURCE MANAGEMENT
Definition
Term
INSPIRATIONAL LEADERS
Definition
Term
INSTITUTIONAL ADVERTISING
Definition
Term
INTERNAL LOCUS OF CONTROL
Definition
We have full control of our destiny, and we can get what we want if we work for it. We make our own destiny. These type of people are more successful.
Term
INTRINSIC GOALS
Definition
Term
INTELLECTUAL ABILITY
Definition
The knowledge to perform mental tasks.
Term
JOB COMMITMENT
Definition
Term
JOB ENLARGEMENT
Definition
Term
JOB INVOLVEMENT
Definition
The degree of identification a person has with his/her job. (absenteeism, productivity, quality of work, ect.)
Term
JOB ROTATION
Definition
Term
JOB SATISFACTION
Definition
The general attitude a person has toward their job
Term
JOB SIMPLIFICATION
Definition
Term
JUST-IN-TIME INVENTORY
Definition
Term
LAW OF EFFECT
Definition
Term
LAW OF SITUATION
Definition
Term
LEADERSHIP
Definition
Term
LEADING/DIRECTING
Definition
Term
LEGITIMATE/TRADITIONAL POWER
Definition
Term
LEWING CHANGE MODEL
Definition
Term
LINE AUTHORITIY
Definition
Term
LOCUS OF CONTROL
Definition
The extent to which a person believes his/her behavior can influence the consequences of a behavior.
Term
MANAGEMENT
Definition
Term
MANAGEMENT BY OBJECTIVES
Definition
Term
MANAGEMENT OF EXCEPTION
Definition
Term
MANAGERIAL/LEADERSHIP GRID
Definition
Term
MARKET
Definition
Term
MARKET SEGMENTATION
Definition
Term
MARKETING CONCEPT
Definition
Term
MARKETING MIX
Definition
Term
MARKETING MIX
Definition
Term
MARKETING RESEARCH
Definition
Term
MASLOW'S HIERARCHY OF NEEDS
Definition
Term
MCCLELLAND'S THEORY IF ACQUIRED NEEDS
Definition
Term
MISSION STATEMENT
Definition
Term
MOTIVATION
Definition
Term
MYERS-BRIGGS TYPE INDICATOR TEST
Definition
An instrument used to evaluate behavior and personality classifications by many organizations.
Term
NONCRISIS PROBLEM
Definition
Term
NONPROGRAMMED DECISION
Definition
Term
OPERATIONS MANAGEMENT
Definition
Term
OPPURTUNITY PROBLEM
Definition
Term
OPTIMIZING
Definition
Term
ORDER LEAD TIME
Definition
Term
ORGANIZATIONAL CHANGE
Definition
Term
ORGANIZATIONAL CHART
Definition
Term
ORGANIZATIONAL COMMITMENT
Definition
The degree to which an individual identifies with an organization and it's goals.
Term
ORGANIZATIONAL DEVELOPMENT
Definition
Term
ORGANIZATIONAL MANUAL
Definition
Term
ORGANIZING
Definition
Term
PARITY PRINCIPLE
Definition
Term
PARTICIPATIVE LEADERSHIP
Definition
Term
PARTICIPATIVE THEORY
Definition
Term
PATH-GOAL THEORY OF LEADERSHIP
Definition
Term
PERCEPTION
Definition
The process by which people select, organize, interpret, and assign meaning to external forces.
Term
PERSONAL POWER
Definition
Term
PETER DRUNKER
Definition
Term
PHYSICAL DISTRIBUTION
Definition
Term
PLANNING
Definition
Term
POLICY
Definition
Term
POSITION POWER
Definition
Term
PROACTIVE CHANGE
Definition
Term
PROCEDURE
Definition
Term
PROCESS THEORIES
Definition
Term
PROCESS-FOCUSED LAYOUT
Definition
Term
PRODUCT ADVERTISING
Definition
Term
PRODUCT-FOCUSED LAYOUT
Definition
Term
PRODUCTION MANAGEMENT
Definition
Term
PROGRAM EVALUATION AND REVIEW TECHNIQUE (PERT)
Definition
Term
PROGRAMMED DECISION
Definition
Term
PROJECTION
Definition
Transferring your ideas, feelings, or attitudes to others
Term
PROJECTION
Definition
Term
PSYCHOANALYTICAL VIEW OF LEADERSHIP
Definition
Term
PYGMALION PROPHECY
Definition
Term
PERSONALTIY
Definition
How an individual interacts with others.
Term
PERSONALITY TRAITS
Definition
Characteristics that decribe a persons behavior.
Term
PHYSICAL ABILITY
Definition
The strenght, dexterity, and endurance to perform manual tasks.
Term
QUALITY CIRCLES
Definition
Term
QUALITY STANDARD
Definition
Term
QUANTITY STANDARD
Definition
Term
REACTIVE CHANGE
Definition
Term
REFERENT/CHARISMATIC POWER
Definition
Term
REINFORCEMENT THEORY OF MOTIVATION
Definition
Term
RESPONSIBILITY
Definition
Term
REWARD
Definition
Term
RISK PROPENSITY
Definition
The amount of risk one is willing to take to get what they want.
Term
ROMANTIC VIEW OF LEADERSHIP
Definition
Term
RULE
Definition
Term
SAFETY STOCK
Definition
Term
SALES ANALYSIS
Definition
Term
SATIFICING
Definition
Term
SCENARIOS
Definition
Term
SCIENTIFIC MANAGEMENT
Definition
Term
SCIENTIFIC METHOD OF DECISION-MAKING
Definition
Term
SELECTIVE PERCEPTION
Definition
Focusing on one attribute of a person
Term
SELF-FULFILLING PROPHECY
Definition
Term
SOLDIERING
Definition
Term
SPAN OF CONTROL
Definition
Term
STAFF AUTHORITY
Definition
Term
STANDARD
Definition
Term
STEREOTYPING
Definition
Mental pictures that represent oversimplified opinions and prejudiced attitudes of a common group
Term
STOCKOUTS
Definition
Term
STRATEGIC MANAGEMENT
Definition
Term
STRATEGY
Definition
Term
SUPPORTIVE LEADERSHIP
Definition
Term
SWOT ANALYSIS
Definition
Term
SYSTEMS THEORY OF MANAGEMENT
Definition
Term
TARGET MARKET
Definition
Term
THEORY X
Definition
Term
THEORY Y
Definition
Term
THEORY Z
Definition
Term
TOTAL QUALITY MANAMEMENT (TQM)
Definition
Term
TRANSACTIONAL LEADERS
Definition
Term
TRANSFORMATIONAL LEADERS
Definition
Term
TRANSPORTATION TIME
Definition
Term
UNFREEZING
Definition
Term
UNITY OF COMMAND
Definition
Term
VALENCE
Definition
Term
VALUES
Definition
The basic conviction of what an individual deems right or wrong, and desirable or undesirable
Term
VROOM & YETTON'S LEADERSHIP THEORY
Definition
Term
W. Edward DEMING
Definition
Term
WORK SPECIALIZATION
Definition
Term
NAME 3 SPECIFIC WORKPLACE ATTITUDES
Definition
Job satisfaction, job involvement, and organizational commitment
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