Home >> Flashcards >> Business >> Business Ethics Ch. 2
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| any issue that is of mutual concern to an organization and one or more of its stakeholders. |
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| impacts many companies and groups and of concern to a significant number of people |
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| Performance-expectations gap |
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| stakeholder expectations are a mixture of people's beliefs and opinions about what constitues reasonable business behavior |
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| the larger the gap, the greater the risk of stakeholder backlash or of missing a major business opportunity |
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