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BUSI 5301 Chapter 12
Conflict, Power, and Politics
25
Business
Undergraduate 4
04/14/2017

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Term
authority
Definition
a force for achieving desired outcomes that is prescribed by the formal hierarchy and reporting relationships
Term
centrality
Definition
a trait of a department whose role is in the primary activity of an organization
Term
collective bargaining
Definition
the negotiation of an agreement between management and workers
Term
competition
Definition
rivalry between groups in the pursuit of a common prize
Term
confrontation
Definition
a situation in which parties in conflict directly engage one another and try to work out their differences
Term
coping with uncertainty
Definition
a source of power for a department that reduces uncertainty for other departments by obtaining prior information, prevention, and absorption
Term
decision premises
Definition
constraining frames of reference and guidelines by top managers on decisions made at lower levels
Term
dependency
Definition
one aspect of horizontal power: when one department is dependent on another the latter is in a position of greater power
Term
domains of political activity
Definition
areas in which politics plays a role. Three domains in organizations are structural change, management succession, and resource allocation
Term
financial resources
Definition
control over money is an important source of power within an organization
Term
intergroup conflict
Definition
behaviour that occurs between organizational groups when participants identify with one group and perceive that other groups may block their group's goal achievements
Term
labour-management teams
Definition
teams designed to increase worker participation and to provide a cooperative model for addressing union-management issues
Term
negotiation
Definition
the bargaining process that often occurs during confrontation and enables the parties to systematically reach a solution
Term
network centrality
Definition
top managers increase their power by locating themselves centrally in an organization and surrounding themselves with loyal subordinates
Term
non-substitutability
Definition
a trait of a department whose function cant be performed by other readily available resources
Term
organizational politics
Definition
activites to acquire, develop, and use power and other resources to obtain a preferred outcome when there is uncertainty or disagreement about choices
Term
political model
Definition
a definition of an organization as being made up of groups that have separate interests, goals, and values in which power and influence are needed to reach decisions
Term
political tactics for using power
Definition
these include building coalitions, expanding networks, controlling decision premises, enhancing legitimacy and expertise, and making a direct appeal
Term
power
Definition
the ability of one person or department in an organization to influence others to bring about desired outcomes
Term
power sources
Definition
there are five sources of horizontal power in organizations: dependency, financial resources, centrality, non substitutability, and the ability to cope with uncertainty
Term
rational model
Definition
a description of an organization characterized by a rational approach to decision making, extensive and reliable information systems, central power, a norm of optimization, uniform values across groups, little conflict, and an efficiency orientation
Term
sources of intergroup conflict
Definition
factors that generate conflict, including goal incompatibility, differentiation, task interdependence, and limited resources
Term
strategic contingencies
Definition
events and activities inside and outside an organization that are essential for attaining organizational goals
Term
tactics for enhancing collaboration
Definition
techniques such as integration devices, confrontation and negotiation, intergroup consultation, member rotation, and shared mission and superordinate goals that enable groups to overcome differences and work together
Term
tactics for increasing power
Definition
these include entering areas of high uncertainty, creating dependencies, providing resources, and satisfying strategic contingencies
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