Shared Flashcard Set

Details

Barchitta Final
Helbig's SG, put on cards
35
Business
Undergraduate 4
02/25/2016

Additional Business Flashcards

 


 

Cards

Term
Leadership
Definition
The ability to inspire confidence and support among the people who are needed to achieve organizational goals.
Term
Power
Definition
The ability or potential to influence decisions and control resources.
Term
• Referent Power
Definition
Influence that you have over people because you have a reputation for good technical skill. Not necessarily from a formal position; like the old guy who knows what to do in every situation.
Term
Empowerment
Definition
Giving employees the chance to practice self-leadership, or generally helping them get motivated from within. See example on page.
Term
Entrepreneurs often have the following personal characteristics and behaviors:
Definition
• A strong achievement need.
• High enthusiasm, creativity, and visionary perspective.
• Is uncomfortable with hierarchy and bureaucracy
Term
Charisma
Definition
The ability to lead or influence others based on personal charm, magnetism, inspiration, and emotion
Term
Mentor
Definition
A more experienced person who develops a protégé’s abilities through tutoring, coaching, guidance, and emotional support.
Term
Shadowing
Definition
Directly observing the work activities of the mentor by following the manger around for a period of time, such as one day per month.
Term
Motivation
Definition
The expenditure of effort to accomplish results.
Term
Modes of Motivation
Definition
• Motivation through Need Satisfaction
• Motivation through Goal-Setting
Term
Communication
Definition
The process of exchanging information by the use of words, letters, symbols, or non-verbal behavior
Term
Non-Verbal Communication
Definition
The transmission of messages by means other than words.
Term
Informal Communication Channel
Definition
An unofficial network that supplements the formal channels in an organization.
Term
Crews
Definition
A crew is distinguished from teams and groups by the technology that it handles.
Term
Group
Definition
A collection of people who interact with one another, are working toward some common purpose, and perceive them to be a group.
Term
Team
Definition
A special type of group in which members have complementary skills and are committed to a common purpose, a set of performance goals, and an approach to the task.
Term
Self-Managed Work Team
Definition
A formally recognized group of employees who are responsible for an entire work process or segment that delivers a product or service to an internal or external customer.
Term
Virtual Team
Definition
A small group of people who conduct almost all of their collaborative work by electronic communication rather than in face-to-face meetings. Uses email, groupware, intranet, telecommuting to work together.
Term
Virtual Office
Definition
Employees who work together as if they were part of a single office despite being physically separated.
Term
Intranet
Definition
A website for company use only. Employees at many levels can access it for varying amounts of information. Managers get a stream of vital statistics delivered to them in a ‘dashboard’.
Term
e-commerce
Definition
Allowing customers to order products online instead of in person or over the phone.
The reduction in labor cuts prices. Some companies do not order online because of QC concerns.
Term
Changing of Intermediaries
Definition
Middle-men, like travel agents, food distributors, etc. have been cut out because the internet allows people to order directly from the manufacturer.
Other middle-men, like airline ticket sites (Kayak, Travelocity, etc.) have sprung up.
Term
Enhancement of Globalization
Definition
• Email/websites allow rapid communication.
• Internet is connecting more and more people as the East modernizes.
Term
Integrating the New Economy with the New Economy
Definition
Businesses have to add online service and ordering programs to their existing business approaches in order to avoid being squeezed out of competition.
Term
Coaching
Definition
A method for helping employees perform better, which usually occurs on the spot and involves informal discussion and suggestion.
Term
Constructive Criticism
Definition
A form of criticism designed to help improve performance or behavior.

Constructive criticism is the most common method of coaching (i.e. it is a subcategory of coaching).
Term
Selected Coaching Skill Suggestion
Definition
4. Ask good questions.
6. Offer constructive advice.
Term
Discipline
Definition
Punishment used to correct or train
Term
Summary Discipline
Definition
Immediate firing of an employee because of a serious offense.
Term
Corrective Discipline
Definition
A type of discipline that allows employees to correct their behavior before punishment is applied. i.e. “fix yourself before I fire you”
Term
Progressive Discipline
Definition
The step-by-step application of corrective discipline.
1. Alert employee that performance is bad
2. Immediate supervisor confronts them
3. Formal letter of warning is written
4. Firing or temporary furlough
Term
Positive Consequences of Punishment
Definition
• Some people believe in the idea of a ‘just world’ and when disciplined, may admit their error and acknowledge that the punishment was fair, even to other employees.
• Seeing an obviously belligerent coworker punished will often rally others to the management
• Punishment teachers other employees what is not acceptable, and proves that boundaries are firm.
Term
Stress
Definition
The mental and physical condition that results from a perceived threat that cannot be dealt with readily.
Term
Hindrance Stressors
Definition
Stress events and thoughts that have a negative effect on motivation and performance.
Term
Randomly Added Concepts
Definition
• To become productive, you need to develop goals to support your mission statement.
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