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BA 320
Chapter 1 - MGMT
37
Business
Undergraduate 3
02/24/2011

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Term
Organizations
Definition
collections of people who work together and coordinate their actions to achieve a wide variety of goals, or desired future outcomes
Term
Management
Definition
the planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively
Term
Organizational Performance
Definition
a measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals
Term
Efficiency
Definition
a measure of how well or how productively resources are used to achieve a goal
Term
Effectiveness
Definition
a measure of the appropriateness of the goals an organization is pursuing and of the degree to which the organization achieves those goals
Term
Planning
Definition
identifying and selecting appropriate goals; one of the four principal tasks of management
Term
Strategy
Definition
a cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals
Term
Organizing
Definition
structuring working relationships in a way that allows organizational members to work together to achieve organizational goals; one of the four principal tasks of management
Term
Organizational Structure
Definition
a formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals
Term
Leading
Definition
articulating a clear vision and energizing and enabling organizational members so that they understand the part they play in achieving organizational goals; one of the four principal tasks of management
Term
Controlling
Definition
evaluating how well an organization is achieving its goals and taking action to maintain or improve performance; one of the four principal tasks of management
Term
Entrepreneur
Definition
DECISIONAL - commit organizational resources to develop innovative goods and services
Term
Disturbance Handler
Definition
DECISIONAL - move quickly to take corrective action to deal with unexpected problems facing the organization from the external environment
Term
Resource Allocator
Definition
DECISIONAL - allocate organizational resources among different tasks and departments of the organization
Term
Negotiator
Definition
DECISIONAL - work with suppliers, distributers, and labor unions to reach agreements about the quality and price of input, technical, and human resources
Term
Figurehead
Definition
INTERPERSONAL - outline future organizational goals to employees at company meetings; open a new corporate headquarters building
Term
Leader
Definition
INTERPERSONAL - provide an example for employees to follow; give direct commands and orders to subordinates
Term
Liaison
Definition
INTERPERSONAL - coordinate the work of managers in different departments; establish alliances between different organizations to share resources to produce new goods and services
Term
Monitor
Definition
INFORMATIONAL - evaluate the performance of managers in different tasks and take corrective action to improve their performance; watch for changes occurring in the external and internal environments that may affect the organization in the future
Term
Disseminator
Definition
INFORMATIONAL - inform employees about changes taking place in the external and internal environments that will affect them and the organization; communicate to employees the organization's vision and purpose
Term
Spokesperson
Definition
INFORMATIONAL - launch a national advertising campaign to promote new goods and services; give a speech to inform the local community about the organization's future intentions
Term
Department
Definition
a group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs
Term
First-Line Managers
Definition
a manager who is responsible for the daily supervision of non-managerial employees
Term
Middle Managers
Definition
a manager who supervises first-line managers and is responsible for finding the best way to use resources to achieve organizational goals
Term
Top Manager
Definition
a manager who establishes organizational goals, decides how departments should interact, and monitors the performance of middle managers
Term
Top-Management Team
Definition
a group composed of the CEO, the COO, and the heads of the most important departments
Term
Conceptual Skills
Definition
the ability to analyze and diagnose a situation and to distinguish between cause and effect
Term
Human Skills
Definition
the ability to understand, alter, lead, and control the behavior of other individuals and groups
Term
Technical Skills
Definition
the job-specific knowledge and techniques required to perform an organizational role
Term
Core Competency
Definition
the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another
Term
Restructuring
Definition
downsizing an organization by eliminating the jobs or large numbers of top, middle, and first-line managers and non-managerial employees
Term
Outsourcing
Definition
contracting with another company, usually abroad, to have it perform an activity the organization perviously performed itself
Term
Empowerment
Definition
the expansion of employees' knowledge, tasks, and decision-making responsibilities
Term
Self-Managed Team
Definition
a group of employees who assume responsibility for organizing, controlling, and supervising their own activities and monitoring the quality of the goods and services they provide
Term
Global Organizations
Definition
organizations that operate and compete in more than one country
Term
Competitive Advantage
Definition
the ability of one organization to outperform other organizations because it produces desired gods or services more efficiently and effectively than they do
Term
Innovation
Definition
the process of creating new of improved goods and services or developing better ways to produce or provide them
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