Details Title: Aut 001 - Chapter 2 Description: Basic Automotive Service and Systems Total Flash Cards: 15 Created: 05/26/2009 19:58:38		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Mechanical Engineering Flashcards
Cards in this set: Term Which of the following statements concerning recalls is NOT true? 1. Manufacturers cannot be forced to recall a vehicle 2. Recalls can be related to a faulty component that was supplied by an outside source 3. A world-wide attempt to locate affected vehicles is usually undertaken 4. Recalls are usually safety or emission related. Definition 1. Manufacturers cannot be forced to recall a vehicle. Term Which of the following is not a method of technician pay? 1. Commission 2. Piece Rate 3. Hourly 4. Flat Rate Definition 2. Piece Rate Term Two technicians are discussing dealership operations. Technician A says that dealerships are normally independent or corporate businesses. Technician B says that a general manager typically operates the dealership. Who is correct? Definition Both A and B Term How many years experience does a technician need to receive ASE certification? Definition 2 years Term ASE certifications never need to be renewed. T/F? Definition False Term Individual technicians play an important role in local communities and the industry itself. T/F? Definition True Term Two technicians are discussing customer service. Technician A says that every department at a dealership must work together with the other departments to retain customers. Technician B says that only the service manager is responsible for customer retention. Who is correct? Definition A only Term NATEF certifies automotive training programs. T/F? Definition True Term Warranties are issued by the vehicle manufacturer for a specified time and mileage. T/F? Definition True Term Which of the following statements about ASE tests is NOT correct? 1. ASE certifications never expire 2. Master automotive technician certification requires all eight automotive areas to be passed 3. ASE offers certifications for collision repair 4. ASE certification is available for school buses. Definition 1. ASE certifications never expire. Term Two technicians are discussing business ethics. Technician A says that all areas of the automotive industry are held in high esteem. Technician B says that most people trust service departments. Who is correct? Definition Neither A or B Term Flat rate is a means to motivate service mangers to discourage speed and efficiency in technicians. T/F? Definition False Term Which of the following statements about NATEF are NOT correct? 1. Instructors are not required to be ASE certified if NATEF standards are used. 2. NATEF is a division of ASE. 3. NATEF provides certification for automotive training programs. 4. Generally, high schools are only certified in brakes, electrical, engine performance, and suspension. Definition 1. Instructors are not required to be ASE certified if NATEF standards are used. Term The service writer is usually the first person to greet a customer. T/F? Definition True Term Which of the following statements is NOT true? 1. The service writer greets the customer. 2. A database of customer information should be maintained. 3. The service writer initiates the repair order. 4. The accountant is never the cashier. Definition 4. The accountant is never the cashier.