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802
A+ 802
8
Computer Science
Professional
02/25/2016

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Cards

Term
Troubleshooting Theory Step 1
Definition
Identify the problem: – Question the user and identify user changes to computer and perform backups before making changes.
Term
Troubleshooting Theory Step 2
Definition
Establish a theory of probable cause – Question the obvious.
Term
Troubleshooting Theory Step 3
Definition
Test the theory to determine cause – Once the theory is confirmed, determine the next steps to resolve problem. If the theory is not confirmed, establish a new theory or escalate.
Term
Troubleshooting Theory Step 4
Definition
Act – Establish a plan of action to resolve the problem and implement the solution.
Term
Troubleshooting Theory Step 5
Definition
Test and prevent – Verify full system functionality and, if applicable, implement preventative measures.
Term
Troubleshooting Theory Step 6
Definition
Report – Document findings, actions, and outcomes
Term
netstat
Definition
Displays protocol statistics and current TCP/IP network connections.
Term
nbtstat
Definition
Displays protocol statistics and current TCP/IP connections using NBT
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