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Are different types of activities and interactions that occur within teams and contribute to their goals
Are affected by team characteristics (e.g., member diversity, task interdependence, team size, etc.)
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Getting more from the team than you would expect from the capabilities of its individual members
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Getting less from the team than you would expect from the capabilities of its individual members
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Consumes time and energy that could otherwise be devoted to task
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| when members have to wait on one another before they can do their part |
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Loss in team productivity that occurs when team members do not work as hard as they could.
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| When members exert less effort when working on team tasks than they would if they worked alone |
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When teams engage in creative behavior, their activities are focused on generating novel and useful ideas and solutions.
Brainstorming
Nominal group technique
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—Expression
—Express all ideas that come to mind (no matter how strange)
—Quantity
—Go for quantity of ideas rather than quality
—Evaluation
—Don’t criticize or evaluate the ideas of others
—Building
—Build on the ideas of others
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Degree to which members have adequate information about their own task responsibilities
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—Degree to which members make good recommendations to the leader
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Hierarchical sensitivity
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Degree to which the leader effectively weighs the members’ recommendations
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Activities with individuals and groups who are not part of the team.
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| Protect the team, persuade others to support the team, or obtain important resources for the team |
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| Task coordinator activities |
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| Coordinate task-related issues with people or groups in other functional areas |
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| Obtain information about technology, competitors, or the broader marketplace |
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Interpersonal activities that help the team do its work but do not directly involve task accomplishment itself
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Analyze team’s task, challenges and available resources
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Develop courses of action and contingencies; adapt plans to accommodate changes in the environment
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—Develop and prioritize goals related to the team’s mission and strategy
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Keeping track of things the team needs to complete its work
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—Going out of the way to help or back up other members
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